Tapcohomedry Bewertungen 

EDIT: On 31/07/2025 Tapco wrote an untrue reply. I am prepared to show the evidence to any independent party and authorities.
Tapco (ISO 9001 and PCA certified), did 'not intentional' mistakes: a wrong survey around a ('not uncommon') hidden pipe, unprepared and unprofessional to handle a leak, asked the client to pay the plumber due to their mistakes, put pressure to pay and drop the complaint against consumer law, replied as their policy is more important than the law (consumer and building), possibly not respecting building standards plastering a safety cavity, crucially refused to confirm their plastering around the pipe is at building standards (their guarantee does NOT confirm that) and refused to make the survey fee claimable by the insurance.

The reader should judge if the points can be defined as 'not intentional'.
Specifically:
1)If the pipe 'coming from the upstairs flat', Tapco plaster my wall, none else.
2)Tapco did confirm in writing and admitted it is 'NOT UNCOMMON' having hidden pipe in the wall and there was a stain (as per images).
3)Their operative did NOT call the plumber 'immediately' as I (the client) was soaking wet for hours to stop the leak (1.5-2hrs!).. Only after showing incompetence and unprofessional behaviour (operative without the right equipment for a leak and insulting the client), Tapco called the plumber.
4)Tapco was so sorry ('apologise multiple times'), that sent soon after the plumber invoice asking me to partially pay it ... On top of their (wrong) survey fee! It's their way to apologise apparently.
5)I refused to pay the plumber invoice: it was NOT a 'goodwill gesture', 'at their own expense'. TAPCO LITERALLY TRIED TO MAKE THE CLIENT PAY THEIR MISTAKES YET PRETENDING 'GOODWILL'.
6)the Lunagas plumber left BEFORE Tapco did its plastering: how does the plumber even know what Tapco did AFTER he left? They did wrong plastering filling a safety cavity, the plumber did not 'advise' on nor his responsability.
7)Tapco asked the plumber to write a statement to testify his plumbing was done at standards in the attempt to cover its plastering mistake (nothing to do with plumbing).
8) Tapco, although have been asked multiple times, REFUSED to write a statement for their specific job quality as the plumber did.
9) The client,me, had to ask to specifically sign the position of the pipe otherwise Tapco would lose the position evidence.
10)Tapco put 'pressure' to pay immediately threating 'debt collection and interest of 4%' and to drop my complaint (against consumer law rights): This is not 'prioritising my concerns'.
11) Tapco REFUSED (in writing) the survey fee claimable by the insurance.
12) A '10 years guarantee' does not state that the work was done at building standards; it is a conditional warranty focused on treatment (damp) efficacy, not on workmanship quality or compliance.
13) Tapco, to this day, REFUSED to write a statement on the quality of their work at building standards.
---
Bad company, completely unprofessional and likely not respecting building standards (they self admitted in an email). Especially avoid if you need to claim an insurance (I did pay in protest and without prejudice for further claims and reporting to authorities). They should be reported especially as they are PCA and ISO 9001 certified (which mandate higher standards).
Things you should know if you consider them (I can provide evidence for the below in case necessary for others):
-Their survey completely missed (not ever mentioned) a pipe under a visible water stain in the wall
-When they hit a pipe in the wall, they are completely unprepared with no equipment to handle potential flooding (pipe, caps), they panic, swearing to the client and pretending it is the client fault (and pipes in wall are common occurrence)
-In their work they do not follow building practice and, when asked to redo a part of the work according to recognised standards, they refused. They issue a 'warranty' at 'a standards' self defined (not the statutory standards level).
-They do not take any responsability whatever they break in the house and it is always clients fault including 'the client should tell us to work at building standards'
-They put 'pressure' on the client to pay immediately threating 'debt collection and interest of 4%' and against consumer law that gives the client the possibility to contest thier work especially serious quality fault within at least 14 days
-they refused to make an invoice claimable by insurance because 'this would not work for our accounts'
-As they are in PCA certified, due to the above, they are likely in breach of many of the Code of Practices and Conduct (including to respect ALL the building regulations and statutory laws).

A complete scam! We asked Tapco to carry out a full survey on our house, for which they charged us nearly 400 pounds. We paid a despoit to Tapco based on this survey only to find out they had not completed a full survey and had returned to the property and then doubled the price of the quote. Despite not carrying out a full survey on the first visit, they refuse to refund these costs. I hope this review helps other's falling into this trap.

I have been super impressed by the outstanding customer services and care throughout the process of working with Tapco to resolve damp issues in our living room. They were quick to respond to my initial request for a survey to be carried out, competitive on quotes for the subsequent works, always arrived on time, were friendly, diligent and thorough in their work and in minimising the impact on me and the rest of the house given I am heavily pregnant and was working from home to allow the team access. I couldn't fault them and would like to personally thank the team involved; Gerrie, Alex, Rachael, Michael, Martin, Brian, Robbie.

Had persistant condensation problem in children's bedroom. Surveyor recommended installing thermal wallpaper on two walls. Booking the work was seemless and the work took three days to complete with negligible noise etc. Tapco are a very easy and professional company to use and are highly recommended by me.

Tapco recently fixed a nasty damp and dry rot problem in my flat in Wimbledon. Very friendly and professional - they worked hard to get the job done as quickly as possible as I had to put tenants up in alternative accommodation.

From the initial survey through to the final plastering of walls Tapco were excellent helping us with a long overdue damp proofing course of action. Quality of the work delivered by Greg and team was impressive and we'd definitely recommend them to others.

Good Afternoon

I wanted to take the time to say thank you to Paul, who came to fit Vents.

He was prompt and turned up on time. He was patient and took the time to explain the job, what was involved and how he would be proceeding.

He was very patient with the Customer and answered all my questions so I felt secure about what was happening in my home.

He problem solved any obstacles so the job could go ahead as some of the areas outside were inaccessible in regards to wiring- but he made it work.

Paul was professional, knew his trade which gave me Customer confidence. He left my home as dust free as possible.

I am thrilled with his work and am really glad Tapco chose him to do the job.

Kind regards,

Hi - we are going to install a kitchen but when we pulled out the units discovered damp. We had a survey done by Bryan who liaised with our builder as pipes had to be removed as well as there were pipes all over the place. Communications very good and would recommend Tapco.

We had Pete carry out the work to a high standard who kept us informed on everything he was doing - he was very tidy and cleared up everyday.

Would definitely recommend this company and Pete is a very hard worker who gets things done.

Ann and Eric Gardner

Excellent service. Work carried out to order. No complaints.

Very good experience. Used fro a damp issue at a hoe we have just bought. Didn't realise quite how messy the job was, so be prepared for that if you are getting damp work. But team were very responsive and easy to deal with.

Happy with the work! Would highly recommend!

Tapco have recently completed damp proofing works to our home. They turned up when they said they would and the team provided a high level of professional service throughout the job - minimising the unavoidable disturbance & doing what looks like a thoroughly good job to me. Would certainly use Tapco again.

After having an issue with damp in a bathroom, Tapco came out and did an initial survey, offered great advice and solutions to fix the problems with cost and customer care in mind. I was kept up to date from the team with what was happening, the work was completed quickly and the team were very polite and tidy with minimal disruption where possible.

The team also gave some great advice on how to prevent future issues, if any come up though I know where I'll be going!

We were really impressed with the work Catolin and Alex produced at our property. We had a new damp course done in the living room and hallway. It was a big job but they worked quickly to a high standard. They were very considerate, helpful and communicated well with me and my family.
Thank you and well done!

I used Tapco Homedry to treat some damp in my living room and kitchen. From start to finish, the whole team were excellent. The office replied promptly to messages and queries and the surveyor Peter called me back several times to answer my queries. The contractors arrived promptly and they were all polite, friendly and efficient. The floors were protected, dustsheets put up and they tidied up at the end of every day. Catalin is an electrician/plumber/plasterer wrapped into one and worked at great speed and thoroughly.
I would highly recommend them.

Tapco worked at one of my clients over a weekend. They did a terrific job, nice and careful, tidy and precise. The price was very important and they came in lowest of three quotes and gave me the confidence to place more work with them next time. Good job, well done.

We recently used Tapco to survey the damp basement of a property we intended to buy. Jason, the surveyor went out of his way to accommodate our time scale, was excellent at community and we found him to be very professional and helpful throughout. His report and information was clear and easy to understand and we would have certainly used them to do the work, had the purchase gone through. The office team were also quick to pick up the telephone and pass on messages .We highly recommend this company and will use them again next time.

We recently had some damp works carried out by Tapco and from start to finish they were excellent. from booking in the work to the man carrying out the works, when he left each day he tidied up and left our rooms very clean.

I’d urge everyone to consider carefully before engaging with this business. The aggressive and confrontational approach of some of their employees is very unpleasant

From survey to finish a most professional job. Great care, attention to detail, clean and tidy. Joseph did a great job.