Sytner Group Bewertungen 

I very professional and enjoyable experience. The initial representative was well informed, engaging, courteous and humerous. The administration process was good. My ony slight gripe is that there was less than alitre of diesel in the car when i received it.

Great service from Yvonne, really pleased with the car. Thank you

Very friendly and efficient and well looked after.

I dont normally write reviews but after the most appauling service i received - i thought why not
"Hi Mrs Chagger
Just tried to call you twice
I have messed up quite bad with the number of your part exchange giving you a value based on 6660 miles when the car has over 92k miles
This is going to change the value of what we offer you to at most 13k rather than 19k.
Please call me back so that we can come up with a solution"
Kind regards,
Enes Mikulani
I insured the new car and taxed it - only to loose our £30 reinsurring my old car again and cancelling the tax i ordered for the new vehicle. I also took the vehicle i was selling in to Audi so they could test drive it and work out the mileage ?
There was no solution available . i was asked to pay the difference or not have the car - no lets meet half way ..

Having brought from this Audi centre before the customer service has definitely declined.
Sales Executive

On time, clear with plans and helpful all round.

Bruce Copping was my agent

Sytner Chigwell Service Department surpass all expectations every time !!
I cannot fault the service I receive, that is why I buy BMW every time.

Excellent customer service during the visit.
Vehicle works was done well in the time frame which helped me a lot to make my return journey back to Reading.

Very easy purchasing process by Mohammed, great salesman

I went in to Sytner Cardiff to part exchange my old car for a new one. I was welcomed kindly by Shinay who dealt with the process from start to finish. Really smooth process and everything was explained well and in detail. Also to mention Jacob too who helped finalise the process. Thank you both for a great experience.

Excellent customer service from Harvey and Alex. Such great gentlemen. Overall great experience and definitely would recommend to everyone.

From initial contact with Connie at Tamworth, we had a very professional experience both online and then first hand. Nothing was too much trouble and the sale and handover was excellent. Could not fault the customer experience at all.

Dan K , thank you for helping us to buy our cars !
You are amazing!
Happy to recommend it to my friend's!

Go to another Dealership!
Very disappointing experience, particularly given the level of customer service I would expect from an Audi dealership. We went in for an A1 used car test drive.

Unfortunately, the salesperson (Ebenezer Duah) we dealt with came across as rude, dismissive and at times quite arrogant. There was very little effort made to actually tell us about the car — we were largely left to ask questions ourselves, and when we did, the responses often felt nonchalant and as though our questions were an inconvenience rather than part of the buying process.

The test drive was equally disappointing. At no point beforehand were we told that the salesperson would be accompanying us, until we asked directly, when he got into the car. He simply got into the front passenger seat without even offering to sit in the back, which meant one of us had to sit in the rear. It may sound like a small thing, but combined with his general manner it came across as discourteous and added to an already uncomfortable experience.

There was very little enthusiasm to show off the car, no real attempt to understand what we were looking for, and certainly no sense that our business was particularly valued.

Buying a car should be an enjoyable experience, particularly when you are genuinely interested in the vehicle and have taken the time to visit a premium-brand dealership. Unfortunately, this salesperson’s attitude completely overshadowed the car itself and ultimately ruined both the test drive and our impression of the dealership.

The only saving point was when we mentioned this Emma Hall, who apologised profusely and offered to fix the matter, but by this point we just wanted to leave!

We left feeling disappointed and, more importantly, far less inclined to buy the car from this dealership. A real shame, as our experience could have been completely different with a salesperson who was welcoming, knowledgeable and genuinely interested in helping a potential customer.

Purchased car from Leicester Audi nearly 2 months ago and at the time I expressed my negative experiences with other Audi groups. I was reassured that Leicester Audi is different and I won't come across to any similar issues. Car was missing inflation kit, jack, wheel spanner, basically the whole tool compartment was empty. Not to delay the collection it was agreed that all missing items will be posted to me next working day. Nearly two months later I am yet to receive it. Contacted branch numerous times but no one offered a resolution and only gave false promises that someone will contact me asap.
I'm very disappointed with the service received, won't be coming back again or recommending.

Quick and straight forward from the first communication. I was kept up to date with progress. All the staff l had dealings with were friendly and polite.

I never thought I’d have a 5 star experience buying a car but Brayden & Vass at Sytner Select Nottingham have proved me wrong! From the moment I entered the showroom the service I received from Brayden was brilliant, he was professional & knowledgeable, answered my questions honestly & openly and made the whole process enjoyable. I never felt that I was getting the ‘hard sell’, rather that he genuinely wanted me to be happy with my purchase. Even the final discussion around price and ‘add-ons’ was handled well by both Brayden & Vass. There were a few bits that needed sorting before I could take the car away, and these were handled speedily with great, pro-active communication. I wouldn’t hesitate to go back to Brayden for my next car.
Also, thanks to Adam for helping out at the end on Brayden’s day off :-)

Issues with the car were resolved very quickly and the in person service in the dealership was fantastic but I found that the way in which you get in touch with the dealership, the fact that you can’t get hold of a human via any of the phone numbers and the fact you have to get in contact via WhatsApp is very poor and quite frustrating

From my initial enquiry to final purchase all staff members were very helpful and offered a very good service. I would mention that Leo Sharrett provided a very high standard of customer service and i am sure he is a valued member of your sales team.