Sytner Group Bewertungen 

I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service.

Holly on reception went out of her way to find someone to help me while the sales team were busy and even started showing me the cars herself until Carl was available. Carl was incredibly helpful and professional, despite knowing I wouldn’t actually be purchasing through them due to our company car portal. He took the time to show me the models in the showroom as well as an iX2 that was outside awaiting collection and even followed up by emailing me the brochures.

It’s the little things that make such a difference. Thank you Holly and Carl for making me feel so welcome and valued — now that’s what I call great customer service! 👏🏻

Standards of customer service have dropped significantly since my last couple of visits.
Since the closure of the Bedford dealership Sytner MK are completely over stretched.
A service visit with a projected two/three hour wait took most of the day.
Major issue was a complete lack of communication when asking for updates.
Staff appear demorolised.

Very professional and friendly.
Everything went smoothly and staff very courteous.

Exceptional customer service from start to finish.

This is my fourth BMW in the last three months and my tenth in the last five years, so it’s fair to say I’m a loyal BMW customer. Most of my cars have come through the Sytner Group, and while the BMW brand is what keeps me coming back, it’s the people at the dealership who make the real difference.

BMW Tamworth has genuinely delivered the best dealership experience I’ve had to date.

I reserved the car the evening before, and from the moment I arrived the next morning, I was made to feel welcome. Lisa Brueton greeted me with a warm, friendly smile that immediately put me at ease and gave me confidence that I was in the right place.

Ash took the time to understand exactly what I was looking for before introducing me to Joe, who was knowledgeable, organised, and thoroughly professional throughout the process. I was particularly impressed that all recall work had already been completed before the car was advertised—a small detail that speaks volumes about the dealership’s standards and preparation.

A special thank you to Ethan, who was an absolute pleasure to deal with. He was honest, approachable, and genuinely listened to what I needed. The speed at which the whole team turned everything around was remarkable, and the level of communication throughout was first-class.

Buying a premium car should feel like a premium experience, and that’s exactly what BMW Tamworth delivered. Every member of the team made me feel valued rather than just another customer.

Without hesitation, I’ll be recommending BMW Tamworth to friends and family, and I’ll certainly be returning when it’s time for my next BMW.

A huge thank you to Lisa, Ash, Joe, Ethan, Beth and the entire team. A truly outstanding experience and a very well-deserved five stars.

Professional set up, clear explanations, not too longer wait to see someone.

Great service, good updates and friendly staff

I would like to say a huge thank you to Warren Patey in the Audi Sales Department for his outstanding service. From the very beginning, Warren was extremely knowledgeable, professional and helpful. He took the time to explain everything clearly, answered all of my questions and made the whole process so much easier and more enjoyable.

I really appreciated his patience, attention to detail and genuine willingness to help. It’s clear that Warren knows his products extremely well and takes pride in providing excellent customer service.

I would highly recommend Warren to anyone looking to purchase an Audi. He is a real asset to the Audi team, and I’m very grateful for all his help. Excellent service from start to finish — thank you, Warren!

The usual great service from all at Mercedes Benz at Milton Keynes. Particular thanks to Michael and Herjit in the service department

Brilliant service at Sytner Solihull as usual! Millie Pretty was unbelievably helpful, nothing was too much trouble. Thank you Millie for looking after Monty! 😊

After an initially disappointing experience, Leon was given the responsibility of looking after me and completely turned things around\.

From the outset, he showed genuine empathy, kept me informed throughout the purchase and always responded promptly to any questions I had\. His communication and support gave me confidence that I was being looked after\.

What impressed me even more was the support after the handover\. Leon encouraged me to book a follow\-up session with him so he could take me through all the functions and features of the car, which I found really reassuring\.

Leon is a real asset to the team and a great example of what excellent customer service should look like\.

Thank you, Leon\. I really appreciate all your support throughout the purchase and for making sure the experience ended on such a positive note.

Don't trust the initial multipoint inspection. The brake fluid in the 2021 Audi Q5 we purchased was so old it was actually dangerous, the air con didn't work and after 9 months we still haven't received the warranty paperwork.

The "Full service history" was a lie as the car had patchy history at best and we've had to spend a lot of money putting things right. Would not recommend as they were more interested in selling the extended warranty than answering important questions. We travelled a long way to purchase the car and the whole experience was horrible.

All was fine - Struggle to understand why I had to fill in detaile remotely to “check in” and then have to do paperwork when I got to centre

You helped me out. Great service and job completed before your forecast time.
Thank you all who contributed

Great service from beginning to end. The communication and online options were great too. The staff and customer service was great.

Took the Land Rover for the first service. The cost was nearly £700, they advised the car will be valeted but when we picked the car up the next day it wasn’t cleaned and when asked about this, a member of the team said sorry but the valet team are not in today! Bear in mind they had the car for 24hrs. Not good enough in my opinion.

All went very smoothly

Israr was amazing with helping the process run smoothly, he was very informative and friendly I will 100% be going back for my next car.

Great staff great hospitality and great service.

First time buyer. Showed around by Tyreke. Absolutely brilliant, very reassuring and had a great conversation . Top man 👍🏼👍🏼😎

Excellent service from all the staff who assisted me with my requirements from booking the vehicle in to having the work done and explaining the process.
Thank you all.