Tristan went over and above during the process from start to finish. Surpassed our expectations. Would recommend Leicester Audi to friends and family. Thank you.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... Mehr ansehen
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... Mehr ansehen
Unternehmen hat geantwortet
I had booked my service in with Audi, I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude, Advised me on the process of the service gave me a reali... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktinformationen
212 Narborough Road South, LE3 2LD, Braunstone, Vereinigtes Königreich
- 0116 242 1300
4.2
Gut
896 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Terrible experience
Extremely disappointing experience from start to finish. My Audi Q7 went into this dealership multiple times for the same unresolved issues, and despite repeated visits, nothing was ever properly fixed. Each time I was told the problems had been resolved, only for them to reappear almost immediately.
Communication was just as bad as the repairs. I was constantly promised call-backs from service advisors that simply never happened. I had to chase repeatedly, and even then, getting a straight answer felt like pulling teeth. At no point did anyone take real ownership of the situation.
For a premium brand, this level of service is unacceptable. You expect competence, accountability, and clear communication when dealing with a premium brand none of which I received. Instead, My wife and I was left wasting time, driving back and forth, and dealing with the same issues over and over again.
Overall, the experience has completely eroded my confidence in both the dealership and the brand. I would not recommend this service department to anyone expecting professional or reliable aftersales support.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Hi Oliver, we are truly sorry to hear about your disappointing experience with our service department. This is not the standard of care we aim to provide. We understand your frustration with the unresolved issues and lack of communication. I would like to invite you to contact our Service Manager Ben Vaughan at benvaughan@sytner.co.uk, so he may personally address your concerns and restore your confidence in our dealership. Kind regards, Andy
I was warmly greeted and well…
I was warmly greeted and well looked-after from the outset; thank you
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Dear Mr Roberts. Thank you very much for your kind words. We are delighted to hear that you felt warmly greeted and well looked-after from the very beginning. It is always our aim to provide a welcoming and attentive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Leicester Audi. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Great service by Hakim
Great personalised service by Hakim Boutrab at Audi Sytner Leicester. He found the electric car we were looking for and helped with the buying process along the way.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Hi Alpesh, thank you for your kind words. We really appreciate you taking the time to share your positive feedback. I know Hakim will appreciate it too. We're very proud of him. I'm certain you're going to love driving electric and we hope to see you again soon. Happy motoring. Regards Andy
Fern Taylor, one on a million
Came into the showroom today and wow, Fern Taylor was so warm, welcoming and helpful. Honestly, what a great asset to the business. I will certainly not forget that smile, what a genuinely helpful and wonderful person. 5* service, simply the best.
Thank you, Fern.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Very good on the whole
Very good on the whole. Only negative was that interior clean wasn't very good. Wet film of cleaning agent apparent on surfaces so had to wipe off myself.
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Thank you for your feedback and for recognising the overall quality of our service. We apologise that the interior clean did not meet your expectations and that a residue was left on the surfaces. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with an even better experience in the future. Please do not hesitate to get in touch if you have any further concerns.
Hakim made our experience great
Hakim made our experience great. Nothing was too much trouble and all our questions were answered clearly Hakim who obviously had an extensive knowledge of the Audi product. Sytner Leicester Audi and Hakim Boutrab in particular are highly recommended.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Hi Eddie, thank you so much for your wonderful comments. We're over the moon that you had such a great experience with Hakim and Leicester Audi. We're very proud of Hakim and I know he'll also be very pleased to receive your recommendation. Happy motoring. Regards Andy
Matt was very helpful and accommodating
Matt was very helpful and accommodating
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Hi Anna. Thank you for your kind words. We're really glad that Matt could deliver a great service for you, and I know he'll be really happy to receive your positive feedback. Looking forward to seeing you next time. Happy motoring. Regards Andy
Perfect experience at Leicester Audi
Purchased a new Audi A1 from Leicester Audi, Great experience and was well looked after from the moment we walked in the showroom, Friendly staff and sales persons with great knowledge of the product. Particularly enjoyed the handover experience with the car unveiled in a designated handover area. Special thanks to Jamie, Franchesca, Charley & Nick
18. November 2025
Antwort von Sytner Group - Leicester Audi
Hi Mr Ward, It's a real pleasure to receive your feedback, so thank you for taking the time to do that. We're so glad the you enjoyed your experience from the moment you walked in, to the handover itself. It should feel very special to pick up your new Audi, and we're glad you felt that way. Hope you're enjoying the A1, looking forward to seeing you on your next visit. Regards Andy
Customer Service Failure
I recently purchased a new Audi S5 and have unfortunately experienced ongoing technical issues. My vehicle is currently with Audi Leicester for repair, and this is now the third separate occasion it has been in for the same problem.
The most disappointing part of this entire experience has been the lack of communication and poor customer service from both Audi Leicester and Audi Customer Services. At every stage, I have had to chase for updates, no one has proactively kept me informed, despite the now known seriousness of the issue and the repeated visits.
The only positive engagement I have had has been with Ben Vaughan, the head technician, and his team. They do not typically deal directly with customers, but they have been the only people who have shown genuine professionalism and a willingness to help.
In contrast, the Head of Service, Martin Moore, has been nothing short of a disappointment, having not reached out to me once throughout this entire process. Similarly, Qamer Malik, the Customer Relations Manager at Audi Customer Services, has repeatedly failed to provide updates as agreed, despite being fully aware of my situation.
For a premium brand like Audi, this level of service is completely unacceptable. I expected far better communication, accountability, and customer care, particularly given the persistent nature of the fault and the inconvenience caused. I need to speak with a decision maker, urgently….
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Hi Mr Reid. We sincerely apologise for the frustration caused. Your feedback is taken very seriously, and we appreciate your kind words regarding Ben Vaughan and his team. We will also feedback your comments to the Audi Customer Relations Team regarding your frustrations and the need for their decision with this matter.
Hakim Boutrab supported me from start…
Hakim Boutrab supported me from start to finish to find the perfect car for myself. His customer service and care throughout has been exceptional and I cannot thank him enough!
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Hi Nicola, thank you ever so much for your kind words. We're delighted to hear that. We can always relay on Hakim to provide a first class experience and we're supper glad that we could provide the perfect car for you. Thanks again for your lovely feedback, it means a lot to receive it. Look forward to seeing you again next time. Regards Andy
Staff informative friendly and…
Staff informative friendly and efficient
Car nicely valeted and running very well.
18. November 2025
Antwort von Sytner Group - Leicester Audi
Hi Jo, we really appreciate your comments, and we're glad we could provide that friendly and efficient service for you. Hope to see you again next time. Happy motoring. regards Andy
Hakim Boutrab listened to what I was…
Hakim Boutrab listened to what I was looking for in a car and found what turned out to be, the perfect car for me! He understood the importance of engine size and quattro benefits of the Audi TT, which I wanted having previously owned an A5 Quattro. He was polite, helpful and knowledgable about the car and made the purchase straight forward.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Thank you, Jane, for your kind words. We are delighted to hear that Hakim was able to find the perfect Audi TT for you, fully understanding your preferences and previous experience with the A5 Quattro. It’s wonderful to know that his knowledge and helpfulness made your purchase straightforward and enjoyable. We truly appreciate your feedback and are pleased that your experience with Leicester Audi met your expectations. Wishing you many happy miles in your new car!
Hakim Boutrab helped us find just the…
Hakim Boutrab helped us find just the car we wanted. He listened to what we wanted and located a vehicle to match. The car was prepared to a high standard. His understanding of our needs was excellent and matched very well with his encyclopaedic knowledge of the Audi range. Great service.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sytner Group - Leicester Audi
Dear John, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hakim was able to understand your needs so well and find the perfect Audi for you. It’s wonderful to know that the vehicle preparation met your expectations and that Hakim’s knowledge of the range was helpful. Your positive feedback means a great deal to us. We hope you enjoy your new car and look forward to welcoming you again. Best wishes, Leicester Audi Team
The welcome mood from all the staff was…
The welcome mood from all the staff was wonderful. the reception was indeed brilliant.
11. November 2025
Antwort von Sytner Group - Leicester Audi
Dear Colin, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team very helpful and that the work was completed promptly to your satisfaction. It is always our aim to provide excellent service and ensure a smooth experience for all our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
HELPFUL AND VERY FRIENDLY STAFF
6. November 2025
Antwort von Sytner Group - Leicester Audi
Dear David, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our staff both helpful and very friendly. It is always our aim to provide a welcoming and supportive experience for all our customers. Your feedback truly means a lot to us and encourages the whole team to continue delivering the best service possible. We look forward to welcoming you back to Leicester Audi in the future. Best wishes, The Leicester Audi Team
Antwort von Sytner Group - Leicester Audi
Dear Mr Daley, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced great service during your visit to Leicester Audi. It is always our aim to provide a high standard of care and attention to every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Purchase of Q3
Connor was great, very friendly and put me at ease on the test drive (my first time driving an automatic). Both Charley & Connor made the buying experience a happy one, thank you both 😊
25. Oktober 2025
Antwort von Sytner Group - Leicester Audi
Dear Sharon, Thank you so much for your lovely review. We’re delighted to hear that Connor and Charley made your first experience driving an automatic so comfortable and enjoyable. It’s wonderful to know that the whole buying process was a happy one for you. Your kind words mean a great deal to the team here at Leicester Audi. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, Leicester Audi Team
I had my Audi Q3 serviced and the brake…
I had my Audi Q3 serviced and the brake fluid changed at Leicester Audi. From start to finish, the communication and updates were excellent. I’m very happy with the service I received. A special thanks to Mr. Riyaz Patel for his help and professionalism!
4. November 2025
Antwort von Sytner Group - Leicester Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the service provided for your Audi Q3, especially regarding the communication and updates throughout. Mr Riyaz Patel will be pleased to know his professionalism was appreciated. It is always our aim to ensure every customer feels valued and well looked after. We look forward to welcoming you back to Leicester Audi in the future. Safe driving!
Helpful service and regular updates…
Helpful service and regular updates from Abbie. Work carried out as required in good time.
21. Oktober 2025
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