Sytner Group - Leicester Audi Bewertungen 

Purchased an approved used Q5 for £25k in September 2025 - in the first few days of owning the car I emailed them to say that the car didn't feel right, brakes wear very loud & gearbox felt juddery.

Just through being busy, I didn't manage to get the car in for a health check until a few weeks ago at my local Audi dealer. Car was there all day & they found several issues with the car, some of which fall under the warranty but others don't. This includes two brake pads needing replacing (which I was quoted nearly £2k for by Audi) - I assume this was the issue I flagged days after collecting the car.

Leicester are not the same group as Milton Keynes (my local Audi), so it's complicated to get things sorted. Milton Keynes have got approval to fix a few issues under warranty, but Leicester Audi are ignoring my emails about paying for the breaks which were clearly faulty when I was sold the car. The front two tyres are also nearly at their legal limit in terms of wear, I have barely driven the car, so yet again I was sold it with heavily used front tyres.

This is a typical case of great care when being sold, but poor aftercare when there are issues. I purchased from Audi purely because of that warranty/'trust' - but I'm really no better off than if I had saved a few grand by buying the same car from a private dealer.

Really surprised at the lack of response from Sytner Audi, not even the courtesy to respond in over a week - not good enough. Just be wary of this when buying from them, a lot of promises but they are just like anyone else when you come back with problems that need solving.

Naz checked us in and was very helpful throughout the day while our car was having an MOT and service at AUDI Leicester. We were well looked after during our time in the reception area. We were also able to talk to a member of staff from sales to discuss changing our car.

My dashcam was removed when entering the workshop area and engineer decided he wouldn't put it back on, issues with my satnav were not resolved, now I need to rebook to leave the car for another possible day not happy at all.

Excellent service as ever. We’ve been coming here for years and always get treated well and looked after. Last few visits we’ve been served by Harkumal and she has been very professional and friendly and dealt with any queries we’ve had.

Professional, friendly staff assisted me through the whole process of buying my new car. Excellent service.

After dropping my car off before 10am, I hadn’t heard anything from the team at 4.30pm so got in touch, only to be told that the paper work had not been logged so my car hadn’t been looked at, and then had to wait until 6pm for my car to be ready for collection, the manager didn’t even stick around to sort the issue, as it was past his 6pm home time, absolutely poor customer service. This is not the first bad experience I’ve had with Leicester Audi and I’m sure it won’t be the last

When I submitted my online query form, Hakim Boutrab was in touch almost immediately. He efficiently and professionally established what I wanted and booked me in to visit the dealership.

At my appointment, Hakim was immensely friendly and welcoming. He understood what I wanted and did not try any pushy sales techniques allowing me to make my mind up and ask questions throughout the appointment.

Hakim then kept me updated throughout the delivery of my car from Audi Leeds. When the car was ready for collection, I went in with my kids and Hakim was really friendly with the kids and professionally completed all admin tasks before I drove away my new car.

Stress free and hassle free process throughout, thank you for your help in matching me to my brand new car!

Hakim has been super professional throughout my whole process of purchasing a car. He is very kind and genuinely nice person who cares about his customers and always willing to help them

Jack the salesman was fantastic gave me all info required very helpful a credit to your Audi team

It paint me to write this as a huge Audi fan, but I'm genuinely put off by the brand since having my newest Audi for the last 2 years. They've essentially sold me an approved used A3 saloon which has a defect front passenger alloy. The paintwork quickly peeled off a few months after having the car. The dealership admitted to poor refurbishment and did it again for free. It then happened again to the SAME alloy last year, to which they tried to charge me to refurb. I argued the toss, and they essentially said that it happened due to defects on the alloy that I had caused. The whole manner was irritating so in the end I annoyingly paid to have it fixed. This has happened AGAIN to the SAME alloy, just from washing it, and they're once again claiming it's due to a defect alloy.

I'm not an idiot, I can see the scuff marks on the alloy. I live in North Leics, which is rife for potholes at the minute. BUT, my questions to the dealership were:

Why is no other alloy doing this? They all have minor pothole scuffs?

Why did you admit the first time around that this shouldn't happen unless it has been poorly refurbished?

Why is no other car doing this? Almost every car in the nation has alloy defects, I don't see anyone else with the same alloy peeling issue?

It's a constant pie off to admit fault and admit that 1. Their refurbishment skills are poor and half-arsed completed and 2. They originally supplied me with an average alloy which they sprayed over and essentially keeps peeling off.

I'm in the middle of this dispute, but my anger has gone beyond now.

In December I tried booking in for my last free service (as part of my package) before it expired in early January, they couldn't get me in on time, so I eventually had it in mid January, whilst they still gave me the service for free, they charged me to replace elements which would have been free if I'd got in before my 2 year warranty expired. Is that my fault they couldn't get me in? They usually always call me to remind me of MOT/service, but shock horror, just before my last one and the warranty running out, is the one time they didn't....

I'm not sure if I'll ever get an Audi again, which pains me to say, but if I do, I most certainly won't touch this dealership again.

I recently agreed to purchase an Audi A1 from Leicester Audi. To begin with,my initial experience was quite positive and I put a deposit down on the car we liked.
Unfortunately, my impression soured as soon as I decided not to go ahead with the purchase. Retrieving my deposit turned into a protracted ordeal. Despite my clear communication that I no longer wished to proceed, I found myself having to chase the dealership repeatedly to return my money.
To make matters worse, when I finally secured my refund through Andrew Wharton Head of Business, he offered me a derisory 10% discount on accessories as a gesture of goodwill will. Frankly, I found this offer insincere and unhelpful as, Andrew would clearly know that its highly unlikely that I would be buying accessories from a dealership that I’m not buying a car from nor is my local dealership.

We went into Sytner Audi for information on their cars and because of the way we were treated throughout, we purchased a new car. All of the staff that we encountered throughout the sales process seemed genuine and knowledgeable without being too pushy.

Just great service at Audi Leicester

⭐️⭐️⭐️⭐️⭐️ 5-Star Review

Recently bought a car from Sytner Audi Leicester & had the pleasure of dealing with Hakim Boutrab. He was outstanding from start to finish. Polite, informative, & always available when needed — yet never pushy or overbearing.

Hakim struck the perfect balance of professionalism & genuine friendliness. He made the whole experience smooth, relaxed, & enjoyable. It’s rare to meet someone in sales who is both highly knowledgeable & truly considerate, but Hakim is exactly that.

Great service, great communication, & an all-round genuinely nice person. Highly recommended.

Excellent over all service - the sales person, Omar, was great and went out of his way to ensure I knew everything I needed to before purchase on on handover!

Was totally blown away by his in-depth knowledge of Audis, models, engines, BHPs - total Passion!

Thank you!

Good service. Profissional and kind staff. All details of mot explained. The Agent Riaz was amazing. Compliments as well to clean team.

Excellent & professional service from Hakim many thanks well worth the 3hr journey from wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Great service from Hakim Boutrab when buying my approved used Audi. He explained everything concisely and answered my questions clearly. Nothing was too much trouble.

Omar was really helpful and easy to talk to. He responded to everything really quickly and knowledgeably and was very friendly without being over the top.

Been a customer of Sytners for well over 40 years. Always great to deal with as they have staff who seem to care and make car purchasing fairly easy even though the FSA has created a legal nightmare with extra paperwork and documents.