Sylvox Bewertungen 207

TrustScore 4 von 5

4.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’m writing this review in hopes of convincing the community to support and invest in Sylvox. I had an unfortunate situation with my motherboard on my 24’ RV TV. They recognized the problem and addres... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I am updating my review on Sylvox I had written a review on my experience with the company. And as of today they have completely taken my concerns seriously and have completely solved all my issues... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Customer service was great. The first tv I received would not turn on. I reached out to customer service and after a few checks/suggestions, the tv was deemed as faulty. They sent me a replacement,... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible customer service accessibility after receiving damaged tv. Fed ex probably destroyed it after delivering it direct to me from them. But either way, I sat on hold twice for 16 minutes just... Mehr ansehen

Unternehmensdetails

Vom Unternehmen geschrieben

Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.


Kontaktinformationen

4.0

Gut

TrustScore 4 von 5

207 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat keine negativen Bewertungen beantwortet

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Bewertet mit 4 von 5 Sternen

Easy to Set Up

This Sylvox outdoor TV is a powerhouse, incredibly durable and perfect for any weather. Setting it up was a breeze without needing professional help. Connecting to Wi-Fi was straightforward, making streaming outdoors seamless and enjoyable.

3. Dezember 2024
Bewertet mit 5 von 5 Sternen

I installed a Slyvox outdoor TV in my…

I installed a Slyvox outdoor TV in my backyard, and it's been amazing! The picture quality is crystal clear even in direct sunlight. Its waterproof and weather-resistant design makes it perfect for outdoor use- great for family gatherings or outdoor movie nights.

3. Dezember 2024
Bewertet mit 5 von 5 Sternen

I ordered a Deck Pro TV from Sylvox

I ordered a Deck Pro TV from Sylvox. The original TV I received had some issues with picture quality. Sylvox stepped up on a big way and sent a replacement and their customer service was amazing. I am very happy with my new Deck Pro 65" TV.

4. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t buy anything from this sh*t company

If there was an option to give no stars I would but there not so they get one I am extremely a polled how this company dose there customer sarvice they told me my tv was out of stock and when I checked there website it was still in stock and when I went to go email them they kept and ignoring me

2. Dezember 2024
Bewertung ohne vorherige Einladung
Sylvox-Logo

Antwort von Sylvox

We are sincerely sorry to hear about your frustrating experience with our customer service. It is absolutely unacceptable that you were given conflicting information about stock availability, and we deeply regret the lack of response to your emails. We understand how disappointing this must have been, and we apologize for the inconvenience caused.

We take customer communication very seriously, and we are actively reviewing our processes to ensure that such issues do not happen again in the future. We value your feedback, and we are committed to improving our service.

Please contact us directly at service@sylvox.com, and we will do everything we can to address your concern promptly and ensure that you receive the support you deserve. We are committed to making this right and hope to regain your trust.

Thank you for your patience, and again, we apologize for the experience you’ve had.

Bewertet mit 5 von 5 Sternen

Great customer service

Revised review -
I purchased a 55’ TV plus soundbar and installation. The company was in touch with me the whole time about when to schedule the installation and who to expect. Unfortunately, My first TV did not function properly. Sunny at Customer service immediately sent me a replacement TV and a label to send the old TV back. The second TV arrived and again we scheduled installation pretty quickly after its arrival. Unfortunately, when we unpacked the second TV it had been damaged in transit. As you might imagine I was disappointed, but Sunny at customer service again was very responsive and sent me a replacement TV. My third TV arrived and within a week installation was scheduled again. This time the TV works and has a great picture. The whole process has taken a few weeks, but customer service has been very helpful. I am looking forward to using our TV in the spring!

20. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The TV display stopped working after a…

The TV display stopped working after a few months of usage. We had to go through 2 customer support reps but in the end they sent a courrier to pick up the defective unit and sent us a new one.

19. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered the 65” deck pro series

I ordered the 65” deck pro series. The first tv showed up and didn’t work properly. I emailed Sylvox and they immediately sent me another tv. I received the replacement within 1 week. I paid for installation and Sunny with Sylvox set up installation for me in 1 day. Couldn’t be happier. I’ve only had the tv for 1 week and so far I am happy with the quality and functionality of the tv.

11. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sylvox 55” outdoor tv

Ordered my Sylvia 55” TV for my patio cause I wanted something more for outdoors than my old regular TV. Shipping was really fast which was amazing. Installation was a breeze, very happy so far!

25. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

My TV screen shattered after owning it…

My TV screen shattered after owning it for 5 weeks. A small pebble hit the screen and cracked it. I am stunned that the screen could shatter so easily.

27. Oktober 2024
Bewertung ohne vorherige Einladung
Sylvox-Logo

Antwort von Sylvox

We are deeply sorry to hear about your experience with your Sylvox TV, and we completely understand how disappointing it must be for the screen to shatter after such a short time of ownership. We take the quality and durability of our products seriously, and we regret that this incident has occurred.

While our TVs are designed to be durable, we understand that certain impacts—like a small pebble hitting the screen—can sometimes cause damage. We appreciate you bringing this matter to our attention, and we will review our product’s design and materials to ensure that we continue to improve the durability of our screens.

Please don’t hesitate to reach out to our support team if you would like assistance with this issue or if there’s anything we can do to help resolve it. We truly value your feedback and are committed to making this right.

Once again, we apologize for the inconvenience, and we are here to assist you however we can.

Bewertet mit 1 von 5 Sternen

I had this $1500 TV for exactly 13…

I had this $1500 TV for exactly 13 months and it stopped working. We contacted customer support who told me I had to ship it back to them, they would look and repair (if possible) and charge me. The warranty was one year. Shipping back to CA would have been incredibly expensive. I took it to a local TV repair shop and they found it is a no-name Chinese brand TV. The Master Control Panel needs replacement. Sylvox won't sell the Master Control Panel to my repair shop.

28. Oktober 2024
Bewertung ohne vorherige Einladung
Sylvox-Logo

Antwort von Sylvox

We sincerely apologize for the inconvenience you’ve experienced with your TV. We understand how frustrating it can be when a product stops working shortly after purchase, and we regret that our customer support process did not meet your expectations.

At Sylvox, we value our customers and are committed to ensuring the best possible service. We recognize that shipping costs and repair challenges are a concern, and we’re truly sorry for any added difficulty this may have caused. While our warranty policy is one year, we always aim to provide the most helpful solutions within that framework, and we’re sorry that your experience did not reflect this commitment.

Regarding the Master Control Panel, we understand the importance of getting your TV repaired quickly and effectively. We will review this case with our team to better understand the issue and explore possible ways to support local repair shops in the future. Your feedback is important to us, and we’ll use it to improve our processes.

Please feel free to reach out to us directly with any further questions or concerns. We would like to assist you in any way possible and work toward a resolution.

Thank you for your patience and understanding.

Bewertet mit 5 von 5 Sternen

65" Deck Pro 2.0

After a few years of battling glare, shadow's, etc., we finally broke down and invested in a outdoor tv for our pool patio from Sylvoxtv. I cannot say enough about this tv. The quality of the outer frame/housing is top notch and the picture quality is unmatched. Late in the evenings, when the sun is at its worst on our porch, the clarity and quality of this tv is perfect! Investing in a outdoor tv from Sylvoxtv is worth every dollar you spend. Fast shipping and great customer service. Highly recommend!

15. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great TV

Great TV, love watching outside.
Easy instructions.
Bracket was delayed in shipping, however the customer service was great, prompt and efficient.

7. November 2024
Bewertung ohne vorherige Einladung

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