Switch Experts Bewertungen 

The call handler was very polite and helpful, asking me lots of questions to ensure my new broadband deal was right for my household. I appreciated the thorough support and have enjoyed speedy set up of my new fibre deal - which I got for a bargain price! Would use again when it’s time to renew!

AI Overview

+3
Switch Experts' directors include Glenn Seddington, who is the Managing Director,
Glenn Seddington:
He's the Managing Director of Switch Experts and has experience in blue-chip companies like Virgin Media and TalkTalk.

So at least now we understand how the business relationships have been established to create the switch experts suppliers.

It's Glenn Seddington who needs stopping and looking into closely. He is the brains behind all this misery.

A question for Victoria who works at switch experts and responds to trust pilot posts. Since you are so apologetic in your responses to employee and customer concerns, are you able to provide contact details and a helpline or dedicated phone number so that you can arrange a way of all 21 staff who have successfully won at court due to non payment of wages a process to follow to make sure that they actually get the money due? You also have a long list of employees who didn't go to court, can they to be offered help? We know Switch Experts and Intesa are different companies and Intesa acts as a Sub-processor (whatever that means) but I say that switch does this on purpose to allow underhand behaviours to continue and then just blame the other business when it all goes wrong. Switch knowa how many staff Intesa take on, they know the commercials for the campaign and they know exactly what's going on. By doing this it shows your words are not empty and that this all wasn't done on purpose. It's ultimately Glenn's fault a lot of people have been hurt and upset by the processes he put in place, yet you offer no way of resolution. You only offer answers with no substance. You can see by other post Intesa refuse to speak to people once they have decided they are not paying you. All workers are remote workers who never meet any of there bosses or colleagues. This leaves staff in a very vulnerable position and susceptible to all that has gone on. Glenn Seddington sets it up for people to be bullied, both staff and customers and you do it on purpose to win sales, earn money and ultimately rip people off.

Who can everyone contact to get this resolved?

Next stop, FCA.

The deal on their site wasn’t available when they called me back. Tried to sell me a package nearly double the cost of what they had posted and were very pushy.
He did not like me saying no and got very condescending and almost aggressive when I told him I wasn’t going to book using the service.
Thought I needed to make others aware of there problems and hopefully this will prevent others from using their service in future.
Many thanks
Linda

These people harassed my 80 year old grandma non stop. I ended up having to block the number, would give them minus stars if I could.

This company is an utter disgrace. They use a company called Intessa to act out modern day slavery.

Employees are hired and then for no reason at all are not paid for work they’ve done. When employees raise grievances they are ignored and further, they ignore tribunal claims too.

I have no idea how this company is still in operation when they have broken the law multiple times, look at the other one star reviews! No wonder they begged their employees to beg customers to give 5 star reviews.

Awful, awful company. Don’t bother responding to tell us to contact intessa! We tried and they simply don’t care, they’re happy to make people work for free to line their own pockets further. Shame on you Roberto, Ian and Darren!

Terrible service. Received a call from them a few weeks ago and tried to rush me into a sale I didn't feel comfortable with. The operator then started being pushy and rude towards me. Since that call I have received multiple calls from them even though I have told them to remove my details from their systems. I would advise people to block their number as they don't stop calling.

I was called by this company begging me to sign up for their service. I politely declined and was called multiple times throughout the day and the following few days.

I googled to see if there was a contact email and found there have been 21 employment tribunals against this company and that they have not been paying their staff.

I will definitely avoid this company until the end of time

Glad to see Darran Madgwick, Roberto Milanesi and Ian Beaumont given the public shaming they deserve, I was employed but these clowns and like so many others, I was never paid and ignored when I chased wages, I gave up in the end, didn't seem worth it for the pittance they pay anyway. Cheap software so customers can't hear you - that or you sound like a darlek, cheap blokes all round.

I would rate lower than 1 star if possible! Avoid avoid avoid! Absolutely terrible communication with this provider and to top it off I feel harassed! I made an enquiry and my phone hasn’t stopped ringing since. I also know some older couples that have felt bullied and harassed into using their service and they have ended up with ‘deals’ that do not benefit them! Shame on you for robbing from the elderly in such a time when every penny counts!!

I put my details in on their online form and within hours started to receive a barrage of calls from the company, eventually answering the call to the most pushy salesman ever. I was with sky at the time and interested in looking at virgin media but all he could talk about was talk talk and kept saying how expensive virgin media was. It seemed cheap enough and he asked me for my sky account number but after talking a while I wanted to see what sky could do so came off the call (he said he’d call me back) Within a couple of hours I received an email from talk talk thanking me for booking with them?? I answered the callback from him and told him I hadn’t given authorisation for them to use my details and I wanted to cancel the order and all he did was laugh at me and hang up. absolute scam artists

I too had to chase these for payment after I was unlawfully terminated from my role. It's good we can come together to blow the whistle on these scam artists. Darren Madgwick, Roberto Milanesi and Ian Beaumont (who made my life miserable)

Staff suffer and customers suffer - you are NOT getting a good deal. Please stay clear of this company they have no regard for anyone.

****I HAVE EDITED AND RE-UPLOADED THIS REVIEW FOLLOWING A THREATENING CALL (FROM DARREN JOHN MADGWICK) TO BLACKMAIL ME TO REMOVE IT IN ORDER TO BE PAID****

There have been 21 Employment Tribunal cases, all lost and unattended by company representatives. All 21 include breach of contract and unpaid wages—some also include various types of discrimination. These people are ruining the lives of their employees and their families. If ethics are your thing, stay well away.

If you're ok with systematic breaches of employment law, then you may be keen to know that Switch Experts currently only work with 4 providers. You will be promised 'the best deal on the market' but only offered Talk Talk, Virgin Media, Home Telecom, or V4. You will not be offered the initial price you see online; this 'offer' doesn't exist. Please research your providers or use a more reputable comparison site. The irony is that the Switch 'Experts' only complete the switch 50% of the time, resulting in customers paying for 2 providers.

Darren John Madgwick and Roberto Milanesi (company directors) with Ian Beaumont (listed as a senior ops manager) failed to pay me and locked me out of my systems (as a remote worker) This effectively ended my livelihood, with no explanation, communication, and no pay for the 6 weeks of work. They refuse to clarify if I've been unknowingly dismissed, leaving me in limbo. This has had a devastating and life-changing impact on me, and I fail to understand how a 'business' is happy to steal from its employees. This is a morally bankrupt company, please boycott. I'm now forced to take legal action to recoup my losses.

If this review is taken down, I will continue to re-upload - I have been ignored at every given opportunity by the board of Switch Experts & Intelling directors and their sales partners and I've STILL not been paid.

I apologise to any customers I signed up during my tenure.

I spoke to a lovely man today (Luke) at switch experts. He got me a good deal, I was with Virginmedia for years, my last bill was excessive. My husband passed away in November 2023 and I have been trying to get them to put bill in my name since then. Only recently has this been done, so I am now a new customer?? How does this even make sense?? You never get to talk to anyone from Virginmedia, only online chat. So today I've switched to talk talk, and I'm happy with what I'll be paying, and broadband speed better as well.

Was moving house and wanted to switch my Broadband. I have had over 80 calls in 3 months from this company despite asking to be removed. Its owned by the same people (Intelling) fined by the ICO for spam calls.

Zamo found a good deal for me,excellent service. Highly recommend.

My wife and I were looking for a broadband & landline contract.
As our current one is due to end.
This company are advertising pensioner broadband for £19.95pm. Filled in details online and got a call almost immediately.
The chap said with broadband & phone the price would be fixed for 24 months at £29.99.
The broadband company he was signing us up to is called v4.
We decided to go ahead as we confirmed with him again, it was inclusive of phone & broadband.
We then received an email from v4 stating the price £29.99 was broadband only.
I contacted v4 to cancel and spoke to a very polite young man who said he would cancel the order and pass our complaint on.
This company are obviously pushing sales at any cost.
Not only are they conning pensioners into contracts.
They are using deception to acquire their commissions.
Go to a reputable provider.
Con artists don't stay in business long.

I spoke to a really nice person who is based in South Africa. Her name is Kireen what a lovely person and so polite, nothing was too much trouble for her.

Very helpful and professional
On making an enquiry on line, I very quickly received a phone call back from Switch Experts who very helpful and professional in dealing with my questions. All signed up and ready to go.

Extremely rude, interrogative type person questions and non stop harassment. No sooner had they got my info from the internet form I filled in they called me out the blue and asked non stop interrogative style questions. They sound scammy and hard ball sellers. To be avoided! I am sure I will start getting non stop calls from them now.

Had a lovely chat with Nicolas and he helped a lot. Sorted everything I wanted that I haven’t had off any other companies. Such a nice guy and I am very grateful.