Switch Experts Bewertungen 

1'151
TrustScore 3 von 5

3.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Do not use switch experts as they use a company called intesa for the staff I would strongly advise anyone considering working for Intesa Communications to think carefully. My experience was... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I am continually getting calls from switchexpert 3 or 4 days per week over the past few weeks always at the same time. I have told them I am not interested and to delate my details from ther data bas... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was lo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Called up to set up my broadband spoke to luke, he was awesome very responsive very helpful have no complaints whatsoever, model customer service 10/10 I usually never leave reviews lol so that say... Mehr ansehen

Unternehmensdetails

  1. Preisvergleichsseite
  2. B2B-Dienstleistungen
  3. Mobiltelefongeschäft
  4. Internetanbieter

Vom Unternehmen geschrieben

SwitchExperts is a comparison and switching service that helps you to compare prices on a range of products and services for your home and for your business. You can do it online or speak to one of our Switch Experts who will find the best deals for you.


Kontaktinformationen

3.2

Akzeptabel

TrustScore 3 von 5

1151 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.2

Alle Bewertungen

(1'151)

21 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Hung up.

New customer,new house,just wanting decent broadband.
He didn't like me & hung up.
Okay, you're out.

19. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Broadband switch

Robert from switch experts made switching my broadband easy and also saved me money! Thank you

14. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great broadband switch

I spoke to Robert in Belfast, who was superb. He patiently went through all the details with my husband who is very deaf, as well as me, the account holder. He made sure we both understood everything and exactly what was involved and the charges for each part of the package. He did his best for us and was a pleasure to deal with.

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Kerry at switch experts

Very patient, lovely and easy to talk to, at first I thought I was just venting my issues and was ready to hang up and say thank you ...
Extremely clear and able to understand.

but to my surprise I was
then I was informed that she can actually help with my issue!
I didn't know that they were able to easily sign you up to network/broadband providers.

15. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you, Abby.

The person I spoke to at which experts, whose name is Abby, was not only informative, but very helpful about why I’m having problems, with my current broadband provider.
She deserves applause because of her patience, and professional guidance.
Thank you Abby.

1. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Carter was amazing

Carter was amazing , he was so helpful to someone who knows absolutely nothing about IT or the internet things , he made the whole process so easy , thank you carter

12. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Was looking for a broadband supplier &…

Was looking for a broadband supplier & the best deal/ package for were I live & my current circumstances. Spoke to a Nicholas Dines & he immediately put my mind at ease, when I explanned what I was looking for. Nothing was any trouble & even when I lost telephone connection, he immediately phoned me back. Very happy with his warm & helpful advice & would highly recommend anyone who are looking to start up or change providers, give them a try & if you are lucky enough to get Nicholas , your in good hands. 10/10 . David

15. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible Service

Terrible Service! Asked if they did Energy and the agent said no and put the phone down. Had he of taken the time to do his job he would have found out that I was looking for a broadband quote as well. Rang back to get a broadband quote which was nowhere near the one advertised and the one they offered was £5 more a month for the same package directly on the providers website. I’m no ‘Switch Expert’ but I’d say this firm aren’t either. Decided to come here and do some research and I see nothing but 5 star reviews from people with a total of 1 review history (which is always a red flag to me as its usually a sign of a company either manipulating their TP Score or coercing their new customers/victims to mitigate genuine low review scores. In addition, the numerous 1 star reviews appear to be from unpaid staff which is definitely a red flag for me! @Switchexperts can you confirm if you’ve concluded your ‘investigation’ into your chosen partner ‘Intesa Communications’ and wether they are still a company you have chosen to remain working in partnership with? This is an updated review @Switch Experts I received your claim that you believe this review was intended for another business. I can confirm that it was definitely Switch Experts number that I rang and so this review was definitely intended for the right business. Now that I've done you the courtesy of responding, are you able to do me the courtesy of responding to my question? Have you concluded your 'investigation' into 'Intesa Communications' and have you chosen to remain working in Partnership with them.

28. März 2025
Bewertung ohne vorherige Einladung
Switch Experts-Logo

Antwort von Switch Experts

Hi John. Thank you for taking the time to share your experience - I truly regret that it was not a positive one. I do also really appreciate you responding to our request and updating as necessary.

We take feedback like this very seriously and want to begin by sincerely apologising for how you were made to feel, both during your interaction with our agent, and in your follow-up efforts to get clarity.

It’s disappointing to hear that your interest in a broadband quote was overlooked, and we completely understand your frustration. This isn't the level of service we strive for.

We also recognise your concerns regarding our pricing. Our goal is to provide competitive and transparent deals.

As a result, our team are currently reviewing the specifics of the offer you were given to ensure it aligns with what we advertise.

I would also like to directly address your query about our relationship with Intesa Communications. Whilst it is of course still the case that Switch Experts is a different entity to Intesa, we are still actively investigating the concerns raised by past employees and take these matters with the utmost seriousness. It's important to reassure you - and all customers - that we do not and will not take any accusations of mistreatment or unethical practices lightly.

I understand this is a somewhat disappointing response until we can provide a definite resolution, but we're working hard to help fix any issues experienced by any agent linked to either team - especially if they need our help to make contact with their managers.

The investigation remains ongoing, and until it is concluded, we are taking appropriate measures to ensure that every element of our operations and partnerships meet our values of fairness, transparency, and respect.

We are committed to making improvements based on honest feedback like yours, and we’d welcome the opportunity to speak to you directly to better understand your experience. We're keen to see if there's anything we can do to make this right.

Please feel free to send us more information directly to: customercare@switchexperts.co.uk.

Thank you again for holding us to a high standard, and I'm sincerely sorry for your experience.

Best regards, Victoria - Switch Experts

Bewertet mit 5 von 5 Sternen

Simple fast and very nice chap helping…

Simple fast and very nice chap helping me.

I had Sky for years and it kept going up and it was slow, Sky kept trying to sell me another 18 month contract like obsessively. Now getting fibre which is 4 times faster and still cheaper. go figure.

18. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ian and Darren who work for Intesa…

Ian and Darren who work for Intesa communications ltd work besides this company should be absolutely ashamed of themselves. Not paying their employees and ripping customers off.
I can’t wait for the BBC to get involved.
Scum bags.

16. April 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr