Swell UK LTD Bewertungen 

Despite all the bad reviews I have ordered from them several times and always had excellent service.This time I had to return one bag of food because of my dog had a health problem. As soon as I returned the bag I had a replacement the next day with a credit for the difference. Excellent and prompt service. Would highly recommend.

Very bad experience for the second time. Happy to take your order and then make excuses for not shipping. The day following my order I phoned to see why my order hadnt been shipped and was told one item wasnt in stock although the puppy food was but that hadnt been shipped! I expressed my urgency for the puppy food and was promised repetitively it would be shipped that same day and would be delivered to me next day even after I had offered to collect. I made allowances for the first mess up and ordered more adult food from another company which arrived next day. But my puppy food from swell didnt arrive after the false promises. I rang to express my disappointment but was fobbed off with "our terms and conditions and is sent direct fromthe manufacturers" So explained that I had been told the puppy food was physically in stock, but this didnt make sense with the robot who I was speaking to who could only say in default mode "our terms and condition say it can take longer for delivery" So this must override the human promise that had been made the day before !!!! Wont be using again, cannot get my head around why these people who are supposed to understand animal requirements force you to risk having to feed make do puppy food for a few days while they sort their job out and keep you in the dark. Luckily to say but not without trouble I was able to borrow some of the same puppy food from a friend and my puppies didnt suffer from upset stomaches which could have easily been the case. Order from another company who are more reliable and honest.

Their products are reasonably priced but the compliments end here. Like many of the other reviewers have stated here, dreadful customer service, especially on the delivery side of things. Telephone staff are rude and patronising too. I found the same products online for the same price with free delivery and guaranteed one hour delivery slots. Use this company at your peril.

My order never arrived, seemingly lost my in the post. No quibbles from Swell customer service and they re-sent the missing items. Overall a good experience.

Apparently delivering my parcel to an unknown house in my village constitutes delivery. The customer 'service' guy advised it has been delivered so they have done their job. They don't seem to care that they have supposedly delivered it to someone at the other end of the village. Their idea of what a neighbour is differs to mine. Neighbour to me is either side of my house, not a problem. Their idea of a neighbour seems to be "delivered to someone you've never met... a few minutes walk away".

They are supposed to be giving me the GPS location to go and find this package and retrieve it. I want to know where my package is, but i'm going to be cancelling my order. I expect delivery to my door, and to not have to locate the delivery, collect and effectively deliver it to myself.

As a new customer this is the worst possible customer service, and I will NOT be reordering through them despite it being the couriers fault... their customer service is appalling.

I've just used Swell Pets for the first time after spotting a great offer for 2 x 12kg bags of Arden Grange Dog Food with free delivery.

Admittedly, after initially placing the order and then looking on these reviews I was worried that I had made a mistake. However, there was no need for any concern at all.

The order was placed on Thursday 28th Dec, it was despatched on Friday 29th and an attempt to deliver it was made on Saturday 30th but unfortunately we were out. I have received delivery of it today, Tuesday 2nd January.

Very happy with the service and would definitely recommend.

Wasted 2 days waiting for the delivery despite assurances that it would be delivered. They use Yodel as couriers. Very unreliable will not be using again despite being a little cheaper nah other suppliers.

Hi, I ordered my dog's food from swell claiming to deliver next day It was a bank holiday so I was aware the order will not be the picked up until the next working day. I made effort to call the customer service, the 1st working day to check on the status on the order. I w ns confirmed it would be dispached that day to be received the next day. Next day no , I called in the evening and was told it was missed yesterday, should be out today. same the next day. Again I called up, now I was going back to office so needed the address to be changed to my office address to sign parcel. I was sent an email confirming the order for the office was done. No parcel is recived the next day at office, again a sorry message from swell. I was annoyed and wanted to talk to customer care manager, I was told she is busy and promised me to be called once she is free... that never happened.. I would say it is a rubbish place to order. Say away if you need it urgent. The next day delivery is a crap promise.

My last 2 Swell deliveries failed to arrive as advertised. Though these very unsatisfactory experiences I have discovered that Swell actively provide misleading information to their customers. Based on my experience, I believe this is a deliberate management endorsed policy.

The Swell website offers 'next day delivery' at point of order but their customer service rep has informed me that the small print of their Terms and Conditions states they don't guarantee this. Other than cancelling your order, there is no comeback if they fail to deliver. This is not a problem if their delivery is working as advertised but Swell changed their delivery partner – presumably to reduce costs - in late 2015 and since then 50% of my deliveries have failed.

In terms of deliberately misleading their customers, Swell continue to actively advertise the customer trackable delivery service offered by their previous supplier, Dispatch Bay, though this service is not now routinely made available to their customers.

Swell’s Terms and Conditions (T&C's) state' If your order is delayed, you can track it via our couriers website using the tracking links you will have received via email'

Errr ...no you can’t.

Across multiple orders placed with Swell from December 2015 I have not received a Courier tracking code or link as promised. What you do receive is a delivery dispatch email stating that ‘You can track your delivery by entering your order number XXXXXXXXX into our order tracking facility found on our website'.

Err…no you can’t.

The embedded hyperlink to the tracking system is to their home page and has been deliberately disabled with a backslash. When pressed, the Swell customer service team rep I spoke to in March confirmed that, actually, there was no tracking system on their site. He was very apologetic and full of promises to make sure this was immediately escalated so that the misleading information was corrected.

I cancelled that order

Yesterday, I gave Swell a 2nd chance and placed a new order. Dumb move. Given 5 months had passed since the previous debacle; I was surprised to see the same automatic dispatch confirmation email arrive containing the same disabled hyperlink. On the morning of my allotted delivery day I called Customer Service to track my order and was informed it had– yet again - gone awry and delivery would be a day or maybe 2 days late.

Without mentioning my previously experience in March, I asked about the non-functioning link to the advertised delivery tracking system and was offered the same response as March. In fact, the senior Customer Service Manager I was then referred to claimed to be unfamiliar with both the content of the standard emails sent to confirm dispatch and with whereabouts of the advertised order tacking on their site! She became aggressive and threatened to hang up when questioned.

Basically, I was being lied to. At no point in either March or August has a Swell employee highlighted the change of courier partner or the impact this change is having on deliveries.

Contrary to the claims they continue to make, there is no order tracking system on the Swell site and the link to the courier tracking system referenced in the T&C’s is not made available to customers as standard.

In addition, for anybody considering using Swell Pets, it is important to be aware that they do not monitor orders beyond point of dispatch to the courier. The only way they know if a delivery hasn’t arrived is if you, the customer, call to tell them.

When things go wrong – which in my recent experience is fairly often, Swell customer service are quick to blame their 3rd party courier, Yodel, and take no responsibility for the failures of their chosen delivery system. They do not to offer any compensation.

For the 2nd time I have now cancelled an order with Swell and placed my order with Fetch, who offer the same product at a lower cost than Swell and with a free 1 hour slot next day delivery provided by Ocado.

I resent being lied to and being treated like a muppet by a bunch of mendacious Mancunians who seem to believe their customers should wear the cost of their distribution system failures. I certainly won’t use Swell again.

I have used Swell Pets for 3 years but they have clearly changed their carriers and have let me down twice in the last few months. The last time I have chased 4 times and although they are aware that it's taken nearly 3 weeks for me to get my delivery (still not here) they are still not chasing the carrier until I contact them. I WILL NEVER USE THEM OR RECOMMEND THEM TO ANYONE.

Was not aware that this company gave emails to others consider this a breach

Just love this company, I would recommend them to all pet owners.
fantastic delivery service, and great selection of pet item.
good price to,

I recommend this product - my dog loves it!

Cheaper than pet shops ideal for bulk buying. Fast delivery. Well pleased

very professional service. Everything went smoothly from ordering to delivery and when we discovered a few damaged cartons they immediately reimbursed me. So I'm very happy and wouldn't hesitate to recommend them.

Have used Swellpets for a number of years now. Never been disappointed with product or service. My dog is sat with me as I am typing this and she is nodding in agreement.

I was very pleased with the dog crate, and with the price.

Great place to order your dog food.Been using swell pets for a while and at this moment in time
I won,t go anywhere els.

I've been using them for many years now. Each time I've had excellent valve, no quibble, reliable next day service. Couldn't wish for more.