Sutter Health Bewertungen 

Ever since Sutter took over Sansum, the service has tanked. It takes days to finally receive a call back to speak with a human about medical questions. I have stayed on hold for over 2 hours before just giving up. They make you push "2" to keep holding every 2 minutes. It's so you give up and instead ask for a callback which has taken up to two days. It's absolutely ridiculous! It's not about patient care any longer, just pushing their profits. No wonder so many qualified doctors are leaving. I may need to find new doctors elsewhere

Have had very poor service medically and difficulty scheduling appointments. Sansum was taken over by Sutter and things have only gone downhill.

Called both the San Jose and Los Gatos Sutter Health to make an appt with a new PCP, since mine retired. Both places told me they do not accept Medicare B. Very disappointed that they are discriminating against anyone over 65 years old.
Then called Stanford Health care and they said Medicare, no problem. They were so helpful and made an appt that day.

Dr.Jerry Lai saw me over the weekend during urgent care visit. Quickly diagnosed a vitreous detachment and referred to Dr.Rahimy. Dr.Rahimy even with his busy schedule, gave me an appointment and did laser to repair retinal tears. I would like to thank both these doctors for their efforts in trying to prevent retina detachment and help save my vision and such quick response.

Have been trying to get a manager on the phone for two weeks to clarify policy over a delicate medical matter. Given completely incorrect information over the phone twice which lead me in circles and left me with no meds. Cut off phone service consistently after waiting twenty minutes on the phone many times, sent back in a loop to "call the main number" when I try and ask online for clarity on procedures. No manager calls back, no manager on site to walk in and speak with. Pure chaos with misinformation everywhere attached to cheerful people who say, "Why don't you call the complaint department?" Bait and switch. Please. Just let me ask a manager in person for clarity. I've never witnessed anything like this. No one is in charge and certainly no one cares.

Service has has gone way down..found out they dont take Medicare. Rep wasn't great..called corp office ..after on hold for 10min it disconnected. Left message for patient advocate
.no call returned. Used to be good hospital

Constant delays for authorized procedures complicated and killed my father. If given a choice do not under any circumstance trust this company with your health or that of your family. Clinicians are average at best, and their oncology and hematology departments will kill your family members with a lack of access to care when needed

You will need to call 911 for a medical emergency before these fools pick up their phone and schedule an appointment. When they do, the person making the appointment is more interested in your submission or starting a fight. IF you ask to speak with someone, who is able willing to help, they place you on hold where your call falls into a "black hole."

In short, the administrative staff are more interested in raising your heart rate, instigating fights, and pleasuring themselves by wasting your time. These are bad people. There is nothing close to healing at this place.

Sutter health is the worse I have ever experienced in my entire life. I tried to get an appt with the dr I am signed up with and they would not allow me to speak to the office. I had to leave a voicemail. Then I received a call back stating I could not talk to the dr I had to call a different dr. who ended up being a physicians asst. I was in the hospital got out and was unable to reach anyone. Did not get medications so on and so forth. It is now 2 weeks later and I still cannot get an appt still without medication. I will never ever sign up with Sutterm again. There is more to this than I have written.

My Sutter outpatient lab charges were dramatically higher than expected. A comparison between Sutter and Quest Labs revealed that the nearly $1,800 I paid Sutter would have cost approximately $250 at Quest for the same services. This is a total rip off! Beware and go elsewhere.

They overcharged my son for diagnostic colonoscopy
Got paid by insurance over 10K and want him to pay them another 3k
Misled him completely
Colonoscopy in most of the offices does not cost more than 3k cash
Avoid their services

I am extremely disappointed with the service provided by the Billing Department. I have spent a significant amount of time and effort trying to resolve what should be a very simple issue involving an incorrect bill, yet the problem remains unresolved.

Despite multiple attempts to address this matter, I continue to receive inconsistent information and no meaningful resolution. This experience has been frustrating, exhausting, and completely unacceptable. It is concerning that such a straightforward billing error has been mishandled for so long, which raises serious questions about the effectiveness of the department and the support being provided to patients.

If this matter is not resolved promptly, I will consider pursuing further legal action against PAMF. Additionally, I intend to share my experience publicly to help others understand the level of service I have received.

I expect this issue to be reviewed immediately and corrected without further delays. I am also opening a claim at California Department of Insurance (CDI) besides open a small claim at the courthouse. Also the Department of Managed of Health Care of California is already involved in this case. It’s absolutely unacceptable what Sutter Health does to their patients.

I definitely do NOT recommend Sutter Health to absolutely ANYONE.

Amanda.

Dr. Jamnani, in Fairfield, CA is the most rude and arrogant Dr I have ever met. He doesn’t listen to his patients, nor cares what they have to say and he’s a surgeon at that! The only reason I gave 2 stars is because his team was amazing. Which, they seemed scared of him, as if they can’t speak up or have an opinion. Do not choose him as your surgeon!

Worst hospital ever as Dr Staples in ortho in Modesto has zero bedside manners and they will not give you good care as its marginal at best!DO NOT EVER GO THERE!

TERRIBLE!!!! I miss Sansum so much. Sutter has RUINED a perfect system with their big business cost cutting. Nothing gets done without 4 phone calls and that's if you are lucky.

I have had problems with Sutter Health Billing. Each time I've had to call them on the phone to sort things out. The first was a double billing to Medicare for a meeting I had with a nurse practitioner who was subbing for my GP. They billed me for a "meet and greet" appointment ($300 +) and then for a "Wellness Medicare visit" (300+). Actually they billed Medicare for this and I told them it was only one meeting. We went back and forth and I said it was Medicare fraud and they undid one of the charges. That took a while. Then I had a dermatology appointment and they billed me for the whole visit of $275.00 which I paid. Then I called them to see what the actual bill was and if my insurance had paid it. They claimed they never sent me a bill but I had a credit of $275.00 in my account with them now (because I paid the bill they sent me). Would I like to have the amount refunded to me? Yes. This is SOOOO sloppy I hope they eventually get their act together. My advice is, if you have a question call them immediately. They will make excuses but they have to return your money. Samsun was never a problem like this company IMO.

PA Gabriel Souza, Turlock CA

Very professional, very caring and proactive in treating.
5 Star rating05

Sutter Health supports doctors who are entited and put their own personal standing above patient care. I was refused care by Dr. Adita Saraswat. To date I have never spoken with Dr Saraswat.

Doctors do have to be careful not to cross over care from providers in the same field. The result could be conflicting care and be detrimental to the patient.

THIS WAS NOT MY CASE.

Having no care giver for pain management Dr Saraswat callously chose who and where I could receive medical care. AS A PATIENT THAT IS MY RIGHT!

Not a doctors and not an organization that activily supports this treatment of it's clients.

Again, this was blant case of an entitled doctor ASSuming that my health care is her decision. IT IS NOT!!

Sutter Health supports this behavior. I will not.

I went to Sutter Hospital on May 7th for a Radiology Exam. The rug in the Waiting room Was dirty. As the technician escorted me to the Radiation room I saw drops of BLOOD on the Floor hallway outside the Restroom over a 10-foot area. This is a HOSPITAL?

Sutter health in castro valley is the worst. Ive been trying to schedule an appointment for 8 months now. They keep getting cancelled. I guess inhave to be be non insured or here illegally tomget service