Superfood Market Bewertungen 

3'211
•
TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Mehr ansehen

Unternehmensdetails

  1. Reformhaus
  2. auch in
  3. Bio-Lebensmittelgeschäft
  4. Fairtrade-Organisation
  5. Fitness- und Ernährungsberatung
  6. Online-Bestellservice
  7. Supermarkt

Vom Unternehmen geschrieben

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

3211 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.5

Alle Bewertungen

(3'211)

65 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

The range of product they ante …

The range of product they ante offering is excellent but the way they package the items sent is utterly appalling. No point complaining to their customer service as they are unhelpful.
I have tried in the past to no avail.
I recently purchased from them and half of the items are demaged.
I have been using this company for a while but in the last 6/7 months I have had nothing but issues with them

19. Mai 2024
Bewertung ohne vorherige Einladung
Superfood Market-Logo

Antwort von Superfood Market

Hello,

Thank you for sharing your experience with Superfood Market. We are really sorry that you decided not to contact us about any of the issues with your orders. We have a dedicated team available to assist you and we would love the opportunity to put things right for you, so please reach out to us. Where possible we will do whatever we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we do not want to lose you as a customer. We look forward to hearing from you.

Kind regards

Emily Taylor

Customer Relations Manager

Bewertet mit 5 von 5 Sternen

To be able to support family run

To be able to support family run, small businesses that genuinely care about their customers and that are in this country makes shopping feel wholesome all the way. I’m so happy I found this company

17. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Superfood Market

Hello Alison,

Thank you so much for this lovely feedback. We are so glad that you are happy with our services!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

great experience

Hi, thank you so much for the order! Received the goods quick and in great packaging. Lovely customer service when had a small issue. Highly recommend

13. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Superfood Market

Hello Aleesha

We are so glad to hear you had a lovely experience with us! Thank you so much for the feedback about our customer service. It means so much to us! :)

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

Excellent service yet again

Excellent service yet again. Great communication and fast delivery. Thank you.

15. April 2024
Superfood Market-Logo

Antwort von Superfood Market

Hello Kathryn

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this review! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 2 von 5 Sternen

Unimpressed

Right after placing the order last week, they sent an email asking for reviews, so voilà.

I’m left with a very dim view of the store, which they could’ve lessened by just emailing or phoning me BEFORE shipping only half my order.

I placed a voluminous, heavy order, & heard nothing for 6 days (that’s not the complaint.)

I received refund & dispatch emails within half an hour of each other. The refund email didn’t actually specify which of my items were missing or why (the email was generic with many potential reasons why part-refunds could happen.) Monetarily, it was nearly half my order.

I would've expected them not to have shipped an order without consulting me before dispatch. That’s what’s really irked me, not that they’re not actually fulfilling it all, but that they just left out so much.

If told before despatch that they weren’t going to complete my whole order, I would have simply asked to cancel the lot. That would have been annoying, but wouldn’t have left me with such a dim view of their attitude & service.

The main reason I used this store was because of knock-down bargain price for the items they claim they couldn't send. I wouldn't have bothered & paid any postage to order just the other items I bought.

So, I tried to call them to say this ASAP. Their phone message repeatedly says 'no customer service advisors available … & you can't leave a message.’

I emailed, but was told it’s too late to cancel, & it’s “just the water” missing. That would be 5 large crates of (bargain-priced, but heavy) 30 bottles each - not just a couple of items.

So… I have to refuse the parcel so it gets returned, or actively send it back myself. Seeing as the postmen always leave parcels in safe-places, I guess it’s the latter.

8. Mai 2024
Bewertung ohne vorherige Einladung
Superfood Market-Logo

Antwort von Superfood Market

Hello, Thank you for sharing your experience with Superfood Market. We are really so sorry that you had a poor experience with
your order. We have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, if you would like to discuss your complaint in more detail, please reach out via your support ticket. Where possible we will do what we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we really do not want to lose you as a customer. We look forward to hearing from you.

Kind regards
Emily Taylor
Customer Relations Manager

Bewertet mit 5 von 5 Sternen

What I need when I need it

I make my own muesli and obtaining in bulk the relevant ingredients - jumbo oats, mixed nuts, mixed seeds and dried fruits - is a problem with conventional supermarkets. Superfood Market overcomes that by delivering high quality organic ingredients at a reasonable price and with a minimum of delay. Why would I go elsewhere?

15. April 2024
Superfood Market-Logo

Antwort von Superfood Market

Hello Paul

We are glad to hear you enjoy shopping with us and that you are happy with the service we offer! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

Good service

Good service. A friendly company. I'd be happy to order from them again.

2. Mai 2024
Bewertung ohne vorherige Einladung
Superfood Market-Logo

Antwort von Superfood Market

Hello Helen

Thank you so much for your lovely feedback! We really appreciate you taking the time to write a review.

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

Great service

Great service! Great delivery!

15. April 2024
Superfood Market-Logo

Antwort von Superfood Market

Hello Kerry

We are glad to hear you are happy with the service we offer! :)

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

5 Star Company!

I use this company regularly. Great range of products, easy website to negotiate and super fast delivery. Thoroughly recommend Superfood Market!

15. April 2024
Superfood Market-Logo

Antwort von Superfood Market

Hello Julia,

Thank you for sharing your experience with us, and for your lovely recommendation. We are so glad to hear that you would recommend us!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 1 von 5 Sternen

Great products terrible choice of…

Great products terrible choice of delivery- even if I paid for premium delivery and though that would be DPD as an option for cheaper orders and despite asking not to have things send with Parcel force which has shockingly bad service on our area, still sent via Royal Mail- equally poor service. This company seams a bit too found of the RM rather than customer experience and service. Looking for alternative after last delivery ( after being their customer for 3+ years)

15. April 2024
Superfood Market-Logo

Antwort von Superfood Market

Hello, Thank you for sharing your experience with Superfood Market's contracted delivery service, The Royal Mail Group. We are very sorry that you had a bad experience with them. Unfortunately, we do not offer delivery through DPD at this time, but we have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, we would love the opportunity to put things right for you. Please contact us via our customer service email info@superfood-market.com.
Where possible we will do whatever we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we really do not want to lose you as a customer.
We look forward to hearing from you.

Kind regards
Emily Taylor
Customer Relations Manager

Bewertet mit 5 von 5 Sternen

Very Pleased

Great service

3. Mai 2024
Bewertung ohne vorherige Einladung
Superfood Market-Logo

Antwort von Superfood Market

Hello Mark,

We are glad to hear that you are happy with our service! Thank you for taking the time to write a review, we really appreciate it!

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

Highly recommended excellent quality…

Highly recommended excellent quality food shop.

30. April 2024
Bewertung ohne vorherige Einladung
Superfood Market-Logo

Antwort von Superfood Market

Hello

We are glad to hear you had an excellent experience with your food shop. Thank you for taking the time to write this review. We really appreciate it! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

Really easy to order and wonderful…

Really easy to order and wonderful pleasant communication from the owners.

29. April 2024
Bewertung ohne vorherige Einladung
Superfood Market-Logo

Antwort von Superfood Market

Hello

We are so glad to hear you had a wonderful experience shopping with us and thank you for your kind feedback, we really appreciate this! 

Thank you for shopping with us and supporting us - we hope to see you again soon! 

Kind Regards
SFM Customer Service Team 

Bewertet mit 5 von 5 Sternen

Healthy food from one place

I ordered from overseas ready for a UK trip to visit family. I am very impressed with both the quality of the goods and the swift and well-packed delivery. Thank you for making my trip much easier!! Amazing, healthy products all in one place - perfect.

9. Februar 2024
Bewertet mit 5 von 5 Sternen

this company always do great

this company always do great, they strive to achieve top service with provision of goods ordered and send out said goods well packed with thought and are always willing and eager to serve their cumtomers with all the products that all the run of the mill supermarkets don't or won't provide SO WELL DONE AS EVER to the Super Superfood Market, my top choice.

9. Februar 2024
Bewertet mit 5 von 5 Sternen

Good Variety

I order from Superfood Market quite regularly. They have a good range of dark chocolate, interesting noodles, and good organic dried fruit and nuts. This company are a great option if you want the healthier option.

28. Februar 2024
Bewertung ohne vorherige Einladung

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