Superfi Bewertungen 

5'420
TrustScore 3.5 von 5

3.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Easy web site to use and compare products. I ordered pionneer PRS-D800 car amplifier. Great amplifier that fits under my dash powers my JL C3 component really well & they sound much better than dir... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Best scammers I know out there. Claim products are in stock but when I make an order they'll delay the process for it to take up to a month to give a refund back! Scumbags!!

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Bit annoyed that they were selling a product, with no indication that they had zero stock. It took me to chase and make enquiries why my product hadn't been delivered. Having spoken to a member of... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Was dubious about buying from Supwrfi for the first time, I have checked the product from unpacking it and seems new and as it should, couple damaged areas on the box but product looks undamaged and... Mehr ansehen

Unternehmensdetails

  1. Fernsehgeschäft
  2. Hi-Fi-Shop
  3. Heimkinofachgeschäft

Vom Unternehmen geschrieben

Superfi Online - went bust in 2019. Do not order from them - it is a scam.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

5420 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.5

Alle Bewertungen

(5'420)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Communication needs work!

This site was not cheapest, but did offer next day delivery, so that was enough to pull me in.

After two days and no shipping info, I reached out to ask for an update, I was advised carrier failed to collect and I may receive within a few days (so total end to end time for delivery minimum 5 days)…

Disappointed that no one contacted me to advise, and no one seemed motivated to push and honour agreement.

For that reason I requested refund! and would be wary of dealing with again, I do not appreciate false promises.

** additional after reading reply**
1. I did not mention any issue with pay
2. You did not explain where speakers were stored, nor is that an issue.
3. You stated on your site item was ready for NEXT DAY delivery, I ordered on Thurs and I chased up later on Sat for an update as you failed to provide.
4. You got 1 star, as I believe most important to up manage customers and their expectations, you failed, I would never have my customers chase me.
5. Also value your customers, you only reply to negative reviews, may focus on the good instead!
End of the day you failed, do not come back with an attitude on your reply to me, especially when you invited me to leave a review! I am happy to publish the emails between us for anyone to read! Work on your communication and customer services. If you had updated me, I would have been happy to wait!

2. März 2023
Superfi-Logo

Antwort von Superfi

Hi Scott, as we explained to you at the time, your speakers were located in the store stock room not the warehouse and the courier didn't arrive to collect the parcel. We were due to ship them the very next day, but you decided to cancel (2 days after the order was placed). You paid by PayPal and the money was refunded back to your PayPal account less than 48 hours after you'd ordered. I can't believe that you would give only 1 star for this - what would you give if the service had been poor?

Bewertet mit 1 von 5 Sternen

i have not recieved my item yet

i have not recieved my item yet, during the order i inputted the wrong address, i sent an e mail asking for the correct address to be added, but never recieved any correspondence.

28. Februar 2023
Superfi-Logo

Antwort von Superfi

Hi Liam, you ordered a pre-order product that clearly states on our website that stock won't be arriving until next month. That means that we won't ship it until it arrives next month and we won't charge your payment method until the stock is ready to be shipped. We notified Klarna that you have requested an address change (which is an obligation we have to prevent fraud), but we are still waiting on their approval. Not sure why this would merit a 1 star review, perhaps you made a mistake and meant to click 5?

Bewertet mit 5 von 5 Sternen

I use WIRED only.This is a review for my Audio-Technica…

This is a review for my Audio-Technica ATM-M50xBT headphones with wired connection. Excellent sound, and I'm a hifi enthusiast. However good advice from SuperFi how to use Bluetooth persuaded me not to bother. I use headphones entirly for classical music and I believe their is no detectable difference from wired connection. And Bluetooth is too much hassle particulsrly as I have 3 ipads and I would not be able to switch bettween using them easily. WIRED for me!!

15. Februar 2023
Bewertet mit 1 von 5 Sternen

Poor faulty item, poor customer service

I ordered a turntable which upon opening found to have manufacturing issues. Firstly I tried to find a return address on their website but nothing could be found so I contacted them by telephone. The guy I spoke with almost didn’t believe me when I was explaining the fault with my item but needless to say he explained how to return which I did over 2 weeks ago. Tracking shows the item was returned to them 15 days ago but they have yet to acknowledge the return let alone refund. Sent emails chasing but no reply. First time customer of super fi and unfortunately it will be the last. Poor item, poor customer service not much more to say.

6. Februar 2023
Bewertung ohne vorherige Einladung
Superfi-Logo

Antwort von Superfi

Hi Craig (or John) - as you call yourself here. The returns section on the Superfi website shows exactly how and where to return an item, I'm surprised that you were unable to locate it. Your turntable has been received back and was sent to Sony for inspection. They've confirmed that there is no fault found and the finish of the turntable is to specification. We shall be returning it to you in due course, once it arrives back with us. Sony make quality products and we are proud to sell them.

Bewertet mit 1 von 5 Sternen

Charged for service not received

Order placed 16/1/23 paid £4.99 for next day delivery.
Did not receive delivery until 18/1/23. Requested refund of £4.99. Superfi blamed DPD.(It was parcelforce who were delivering) requested refund again. Was told to return the goods and get a ful refund.

18. Januar 2023
Bewertung ohne vorherige Einladung
Superfi-Logo

Antwort von Superfi

Hi Mark, we do free UK mainland delivery for orders over £60. You ordered a £24.99 item plus a £4.99 delivery charge as it was below the £60. We shipped it the same day on a 24 hour service with Parcelforce. You live in Scotland and Parcelforce didn't manage to deliver until the following day. We suggested you refuse the delivery and we'd refund you in full, but you decided to keep it. Not exactly sure why this would merit a one star review - surely 5 stars for shipping your parcel so quickly, 5 stars for advising you to refuse the delivery if you were unhappy, 5 stars for the great value product, 5 stars for offering to refund in full and 5 stars for our timely emailing you with this advice. It seems that you really can't please everyone.

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