Sunshine Holidays Bewertungen 

Excellent. Excellent service,extremely helpful and extremely polite.
Very professional service and very helpful with arranging our flights.
Nothing was too much trouble, it was an absolute pleasure using sunshine
Thanks so much for your help

Good website took through in stages easy to understand

Easy process good prices
Lovely service

Booked a holiday through Sunshine in January for September 2026
When booking the holiday the 2 board choices were all inclusive and half board, I chose all inclusive.
So was completely shocked to find that when I checked my paperwork at the weekend, the board is bed and breakfast.
Tried ringing Sunshine it’s online only, you can not speak to a human at all. Live chat was also automated as it was the weekend. Went back to live chat today and waited over an hour to be able to message with someone.
Explained the situation and the operator was adamant I had selected B&B. I asked how that would have been possible when it wasn’t an option and I still had the original link.
I then uploaded screen shots of the price difference between bed and breakfast and all inclusive, indicating that I had like I said paid for all inclusive.
Still the operator refused to amend my booking coming out with all manor of excuses.
I asked to speak to a manager only to be told managers do not deal with customers directly.
Was also quoted almost £2K to be upgraded to all inclusive which I refused as I know that’s what I picked and paid for already and this is their mistake. The operator said we were going round in circles and had other customers that needed help and cut me off!!! Despite me repeatedly saying I was unhappy and my problem was unresolved.
Contacted the hotel directly to be told for them to upgrade us it would be €30 per person per night.
Now going to have to pay the hotel extra for a mistake Sunshine holidays have blatantly made.
I admit I should have checked the paperwork as soon as I booked but given I had carefully been checking the whole way through, didn’t feel the need to.
Never ever again will I use Sunshine holidays and I urge anyone booking with them to be very careful.
Disgusting customer service and an extremely dishonest company.
Cheap holidays but way better to deal with a more reputable company that care about their customers and rectifying mistakes they have clearly made.

Have been using Sunshine Holidays for a few years and it has always been a good positive experience. Great prices, good accomodation and no issues

Very clean and efficient communication

The rooms were poor. We had cockroaches in the room. My wife had food poisoning from the food. The pool had more tiles missing than were there. It was so rundown.

Great service through the web site from start to finish. Very easy to use and plenty of choice puts Sunshine above the rest.

Very satisfied with the holiday

Everything was simple to follow and easy to understand…… great

First of all, I didn't travel with you as I was mean to, but you cancelled my holiday 6 weeks before I was due to fly, I had to resort to booking separate flights and pay for the hotel separately too, secondly as i was speaking to one of you customer support agents trying to sort it, all I got was attitude and she was rude, when trying to find out why it was cancelled, i just got passed from pillar to post with no real answer,I have travelled with you many of times, however based on my experience and stress you caused me and my family, I will not be travelling with you again.

Easy to book and documents sent immediately.

Great communication from Sunshine Holidays throughout the booking process and lead up to the departure date. Competitive prices with choices for dates, flight times and airports. Can spread payments which really helps. Would definitely book with them again.

Very easy to book online

The booking process was good but confirming the flights with the independent airlines took a little more time than expected. Maybe this processs could be improved to make it simpler. We have used sunshine previously and can honestly say that we have not had a problem with them.

Very good price. Website easy to use.

The hotel wasnt up to the 4 star standard. We had to change rooms as the first one we had was dark, the balcony looked into an interior concrete wall and you could only fit 2 people on it at a squeeze (we are a family of 4, 2 adults and 2 late teenagers). We paid for all inclusive but the food was inedible catering more to the Russian and German guests and we are not fussy eaters. We ate there twice the whole 2 weeks and each time we were all ill afterwards so was a total waste of money and ruined the holiday for us as we had to use the money we were planning on spending on excursions on food. The hotel is on 6 floors and the lifts kept breaking down and even when they were working they were always packed so had to take the stairs nearly ever time. The hotel staff were friendly enough but the cleaners were very rude. Avoid this hotel and go somewhere else we won't be making this mistake again

Easy to book and plenty of choices