Sunshine Holidays Bewertungen 

14'160
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

All very easy to book, good communication with updates or paperwork . Great that it can be paid in installments. The only negative is having to request a payment link each time. It used to be quicker... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Very straight forward booking process with ease of use👍 Only fails on 5 stars because you don't have an app, so can't amend anything without going to website. Had to archive confirmation email, othe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

A very nice hotel. Beautifully situated with stunning views; clean, well-maintained pools. The restaurant served the best food I’ve ever tasted. The service was the best in the world, and there was a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Well iv not gone on my holiday yet so I cant realy leave a review untill I have been in my holiday. I had my nabour sort it all out for me and my partner as im not good with computers but im sure we... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reisebüro

Über Sunshine Holidays

Vom Unternehmen geschrieben

A note on the COVID-19 pandemic

We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.

We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.

When will I receive my refund?

We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.

Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.

The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.

Sunshine Holidays

Vom Unternehmen geschrieben

The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
We believe that everybody deserves some sunshine.

Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

14'160 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(14'160)

1'207 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Our return flight was cancelled and we…

Our return flight was cancelled and we received no guidance at the airport from anyone from the company and had to arrange accomadation and transfers for the 2 days delay we had. We then tried to get some sort of recompense for this but this was declined by the company. The booking reference no. Was SUN15304808B

8. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Hi,

Thank you for your review. We understand how frustrating a flight cancellation and subsequent delay can be, especially when arrangements for accommodation and transfers need to be made. We would like to clarify that we did respond to the email you logged with us regarding this issue. While we regret that the recompense request was declined, please be assured that we responded to your enquiry as per our records.

Our responsibility in such situations typically involves assisting with flight cancellations and guiding customers to the airline for delay-related queries and compensation claims, as the airline is responsible for providing accommodation and alternative flights if the inbound flight is cancelled. We always aim to support our customers as much as possible within the guidelines and policies applicable.

Regards,
On the Beach

Bewertet mit 5 von 5 Sternen

Easy to use web page

Easy to use web page
Easy to book what hotel room ect perfect

21. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Marina — glad booking your hotel was easy 😊 Sunshine Holidays Team

Bewertet mit 5 von 5 Sternen

For me sunshine holidays is so easy to…

For me sunshine holidays is so easy to use and at great holiday prices are better than any other on-line holiday company’s

21. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Victor — glad Sunshine Holidays was easy to use and offered great prices. Hope we can help again soon 😊 Sunshine Holidays Team

Bewertet mit 5 von 5 Sternen

Friends

Great prices

20. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Chris — glad you liked our prices! Hope we can help with your next trip 🌞

The Team at Sunshine Holidays

Bewertet mit 5 von 5 Sternen

Easy to navigate website

Easy to navigate website. Easy to book. Price was ok and had a great hol with no issues 😀.

17. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks for your kind words! So pleased your holiday was great and hassle-free 🙂 The Team at Sunshine Holidays

Bewertet mit 3 von 5 Sternen

Hotel was not great entertainment was…

Hotel was not great entertainment was in a completely separate building no tea or coffee in rooms restaurant had cockroaches in and main reception man was very rude

7. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Hi Elizabeth,

Thanks for letting us know about your holiday experience. We’re glad to hear you enjoyed aspects of your stay, but we also appreciate your comments regarding the separate location of entertainment, the lack of tea and coffee facilities in the room, the condition of the restaurant and the interaction you had with the reception staff. We understand how disappointing this must have been for you.

We would appreciate the opportunity to look into what happened and provide you with some clarity. If you could please provide us with your booking reference, we will locate your booking details and investigate the matter further.

Thank you for your understanding and we look forward to assisting you.

Kind regards,

On the Beach

Bewertet mit 1 von 5 Sternen

What a disappointment

Not even worth one star but needed to give one.
Yet another holiday at this site and we were so looking forward to it again, however a year on and it’s not got the wow factor it had last year.Generally the site is clean and tidy but let down by repairs that are obvious and need doing. The slope from reception to the site the brick wall is badly damaged and on the verge of giving way. The wooden hand rail leading up from the large pool to the small pool (by the life guard) is very loose and unstable and needs repair/replacement .
The bungalow although it was clean it could really do with a deep clean the doors going into the bungalow were very grubby and as you looked round inside there were dirty areas in the corners and behind the bathroom door.
The air conditioner in one of the bedrooms did not work and even though someone had a look at it they couldn’t do anything because a fault code was showing so the company would have to come out to it. This was on Friday and we struggled in the heat until Monday and once again we enquired again at reception and was told it could take all week to repair. We had to ask for a fan as the heat during the night was very uncomfortable.
We had problems with the internet and TV as there was no connection. Workman turned up at the beginning of the week and we’re fitting cables etc and finally we had a connection only for it to fail completely the next day.
We had already lost 2nights of our holiday due to the airline issues being unable to to take off from Gatwick so these issues just piled onto our disappointment
It’s the little things that make a holiday memorable but in this case it made it memorable for the wrong reasons.
The food served at the bar (apart from the pizza) needs attention. We ordered an omelette and what we got was a one egg omelette mess definitely not worth the money. We also had a burger which tasted like it was precooked and reheated making it tough, definitely something not to be repeated

18. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Hi Patricia,

Thank you for sharing your detailed feedback. It is clear that a number of maintenance and service issues negatively impacted your holiday experience, including repair needs on site, cleanliness concerns, malfunctioning air conditioning, and connectivity problems with the internet and TV. Additionally, your comments regarding the quality of food served at the bar point to areas requiring attention.

Please note that the in-resort team is available 24/7 and can be contacted via WhatsApp to assist guests promptly with any issues during their stay. Engaging the team as soon as problems arise allows for faster resolution to help ensure a more comfortable and enjoyable holiday.

If you have already returned from your holiday, we encourage you to send us a completed feedback form including your booking reference https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265. This will enable us to review your case thoroughly and address the issues you encountered appropriately.

Your feedback highlights important areas for improvement and underscores how small details can significantly affect the overall experience. This information is valuable for ongoing quality assurance and guest satisfaction efforts.

Thanks, On the Beach.

Bewertet mit 5 von 5 Sternen

So easy to book

So easy to book, always find a good deal. I like that l can print all my documents.
Tha k you Sunshine. 🌞

18. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Cynthia — glad booking was easy and you could print your documents. Great you found a deal 🌞 The Team at Sunshine Holidays

Bewertet mit 4 von 5 Sternen

Prices great and easy to book

Prices great and easy to book only downside was having to set up a Ryanair app to manage flights not too difficult though

21. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks — pleased you found great prices and booking easy. Sorry about the Ryanair app; it wasn’t too difficult 😊 The Team at Sunshine Holidays

Bewertet mit 5 von 5 Sternen

Booking with sunshine holidays was…

Booking with sunshine holidays was quick and easy. It was a great price and all of the booking confirmation was available within a few minutes. Great piece of mind having the atoll certificate.

12. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Darren — glad booking was quick and the price good. Happy the atoll certificate gave peace of mind. Hope we can help with your next trip 😊 The Team at Sunshine Holidays

Bewertet mit 4 von 5 Sternen

Easy booking system

Easy booking system, had a great time with our group last year so doing it again this year. Different hotel this time. The transfer from Alicante is a bit long compared with transfers I've done in the past, it does state though it's around 1 he 20 mins.

20. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks John — great to hear our booking system was easy and that your group's heading back this year! Sorry the Alicante transfer felt long; as noted it's around 1h20. Hope you enjoy the new hotel — we’d love to help with next trip 🌞

The Team at Sunshine Holidays

Bewertet mit 1 von 5 Sternen

Sunshine holidays are thieves

kOnce again, I am writing a review of Sunshine Holidays who cancelled our holiday in June for 20/09/26, we had paid over £700. We have got an email yesterday to say that our flight is due to fly today and we have not paid the remainder of the holiday. THIS HAS BEEN A SCAM and we will definitely be reporting them to the ombudsman. What they have done is fraudulent and they need to be dissolved. We will be taking measures to get our money returned.You said you were going to find out why the holiday was cancelled but you didn't. I will tell you again, you cancelled our holiday in June, telling me the airline had cancelled, but when I spoke to them, there was no flight booked. you have still taking 2x £335.64 from us, and yesterday we had an email from the flight company saying we had to check in. we have all the emails from you telling us our holiday was cancelled by YOU as there were no flights when you were still advertising the same holiday online for £600+ more. WE DO NOT OWE YOU ANYTHING but the amount of distress you have caused is unacceptable. you have made us pay for flights when YOU cancelled the holiday so you are liable to refund us. we also had to book a new holiday and we flew the day before. None of this is our fault so we are holding you directly responsible for this. (please DO have the respect to sort this out and refund us our money........

This is to give a little more information about our holiday that was cancelled. we booked with you to fly out on the 20th September and you cancelled our holiday at the start of June. you had the same holiday online as we had book but had put the price up over £600. you told us the airline ( sunexpress) had cancelled the flights so we spoke to them immediately and they said that you hadn't booked the flights as they had nothing on their system. we have been told that we had to check in online on the day after we flew out with a different company. I have been trying to speak to someone by chat with sunshine but you are sending me round in circles so that I can't communicate with you. I am not paying for flights that were 'apparently' booked and then told they were cancelled. this has spoiled our holiday by trying to sort this out

20. September 2026
Bewertung ohne vorherige Einladung
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.

Bewertet mit 5 von 5 Sternen

Easy to book with them

Easy to book with them. Lets hope the full package is as good

19. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Andrew — glad booking was easy. Enjoy the full package 😊 Sunshine Holidays team

Bewertet mit 5 von 5 Sternen

Holidays are coming

Used Sunshine Holidays a few times, prices still very good and an easy booking process with good communication. 👍

18. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks for your kind words! Delighted our prices and service have pleased you. ☀️
The Team at Sunshine Holidays

Bewertet mit 4 von 5 Sternen

Holiday was smooth from start to…

Holiday was smooth from start to finish. Good value for money.have used this company twice now and would recommend.

18. September 2026
Sunshine Holidays-Logo

Antwort von Sunshine Holidays

Thanks Tracey — glad your holiday was smooth and good value. Appreciate the recommendation. The Team at Sunshine Holidays

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr