Stratstone Bewertungen 30’551

I wish to record my profound dissatisfaction with Jaguar Land Rover Milton Keynes following my experience concerning a Jaguar I‑Pace, which I purchased for my child.

Cell failures first manifested in November. I returned the vehicle for repair, and it was subsequently returned to me. However, the identical defects recurred, compelling me to return the vehicle once more in January. From that date, the branch retained possession of my car for a period of no less than four months.

The branch's conduct throughout this period has fallen below any acceptable standard. The diagnostic process was inexcusably protracted, and I was eventually informed that seven cells required replacement. Without seeking my knowledge or obtaining my explicit consent, the branch dispatched my vehicle to a Jaguar Land Rover storage centre. I was denied the opportunity to retrieve my personal belongings. The branch's assertion that they had removed all items was made without my presence or authorisation, which I find wholly unacceptable. When I formally requested that all defective cells be replaced, my request was refused outright.

Thereafter, Jaguar proposed to repurchase the vehicle at a derisory valuation. When I sought a fair and reasonable price, my request was summarily rejected. I wish to make it unequivocally clear that my objective was never to sell the vehicle, but rather to have it properly repaired. That objective has been entirely disregarded.

Communication from the branch was virtually non‑existent. I was compelled to initiate every update myself. Furthermore, I endured substantial delays in receiving payment owed to me. Despite the branch having retained my car for four months, I was forced to make daily telephone inquiries and escalate the matter to head office before any resolution was achieved. As a direct consequence of the branch's significant delays, I was obliged to rent a replacement vehicle for four months at considerable personal expense.

Following the initial cell replacement in November, the branch assured me that the cell mileage charge would be substantially reduced. My experience leads me to conclude that the repair was not executed competently, as mileage performance was materially and adversely affected.

This ordeal has resulted in significant financial loss and substantial inconvenience. I cannot, in good conscience, recommend the Jaguar I‑Pace to any prospective purchaser. Furthermore, I strongly and unequivocally advise all customers to avoid Jaguar Land Rover Milton Keynes without exception.

I am currently seeking legal advice and intend to escalate this matter to Trading Standards.

On behalf of Mr Amit Modi

Porsche, what a brand!
Love my new Macan GTS

I took my car to a BMW Approved Dealer expecting professional, competent service. What I received instead was shockingly poor workmanship and an equally dreadful complaint experience.

The repair they carried out was unsafe — and not in some subtle, technical way. It was immediately obvious. The fact that this passed through their technicians and quality checks without being noticed is deeply concerning. For a brand that trades on precision engineering and premium standards, this was unacceptable.

When I raised the issue, the complaint process was just as disappointing. There was no urgency, no accountability, and no sense that customer safety was being taken seriously. I was left chasing responses and feeling like an inconvenience rather than a customer who had been put at risk.

There are very few alternative BMW service options in this area, which makes this even more frustrating. Sadly, this experience has made me seriously reconsider owning another BMW — not because of the cars themselves, but because of the substandard and careless service backing them.

I would strongly advise others to think carefully before trusting this dealership with their vehicle.

Went through the sale process online as live 200+ miles from Leeds. This was made easy by excellent communication from our representative Billy, thank you!

Horrible experience just now. Came to look at an X5 and DERWIN who was in the entrance on arrival couldn’t have been less interested if he tried. No X5 in the showroom so asked if he had any we could look at outside, ‘NO’was the response. How about the one parked out front we asked. He got the keys reluctantly, knew next to nothing about the car and when I asked if I could test drive he said NO. I’m getting an X5 through work and he essentially told me to go through our agent to test drive, why? I’m standing in front of you and you’re doing absolutely nothing at this moment in time. Land Rover and Mercedes couldn’t be happier to help me and have test driven a number of their cars.
My experience just now completely puts me off getting a BMW. £82,000 just walked away.
Worst experience I have ever had. An experience that should be exciting. Get rid of the pinstriped, miserable salesman who made 2 women feel incredibly unwelcome.

AVOID this dealership, go to Leeds or York.

Good communication. Was able to spread cost of the work with 0% finance which was very helpful. Cleaned my car before collecting so now it's looking fab! :)

The best and Quick service

Engine fan fault not rectified and nearside front wheel and tyre damaged badly

Disorganised, terrible at communicating. They fraudulently tax a car in the old keepers name just to get me off the forecourt. I’m
Now currently in the process of handing the car back due to constant ongoing issues. Stay well away

I recently had my vehicle serviced at Mercedes and would like to commend the excellent service I received, particularly from Ross, my service advisor.

Ross was professional, knowledgeable, and attentive throughout the entire process. He explained everything clearly, kept me fully informed on the progress of the service, and ensured that all my questions were answered thoroughly. His communication was excellent, and his professional yet approachable manner made the experience seamless and reassuring.

What stood out most was Ross’s commitment to delivering a high standard of customer care. He handled everything efficiently and ensured the process was straightforward from start to finish.

Ross is a real credit to the Mercedes team, and his dedication to providing exceptional customer service reflects very positively on the dealership. I would not hesitate to recommend Mercedes, particularly with service advisors such as Ross representing the brand.

Great service and communication throughout the process of getting my car back on the road.

Very helpful and diligent staff,Martin was first class.

Martin was extremely courteous, informative and helpful. A great experience buying from this dealership. Martin also made sure we got the best price for our part exchange

Porsche Stockport feels second home, great hospitality, nice Coffee & biscuits, full of positive energy, super kind staff, professional service with fast Chargers and comfortable waiting lounge, you just relax and don't feel the time go by.

rehell the salesman was excellent sorted everything out so I could pick the car up on Saturday

Arnie was the most brilliant salesman I could have asked for. He was welcoming, supportive, and incredibly understanding, especially when it came to my indecisiveness. He took the time to address all my concerns, reassuring me throughout the entire process and ensuring I felt confident and happy at every stage of my car purchase. His charisma and ability to build such a positive rapport made the experience truly enjoyable. I’m absolutely delighted with my new car, and it’s all thanks to him!

Real human contact

Customer service, quick response

Great staff and a comfortable relaxing environment. Work done with no problems and good value for an MOT