Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Mehr ansehen
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Das sagen Bewerter
The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Mehr ansehen
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Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if... Mehr ansehen
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Very worthwhile experience. They are open to giving people an opportunity based on their business plan, rather than on a credit score. Great to be given a chance where others wouldn’t. The business pl... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Kontaktinformationen
Steel City House, S1 2GQ, Sheffield , Vereinigtes Königreich
- www.startuploans.co.uk
4.2
Gut
475 Bewertungen
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Das haben sich andere Leute angesehen
Worst loan experience EVER!!!
This is an honest review…If you enjoy being stuck in and pointless endless loop of paperwork even after submitting a fabulous business case that contained all the information they needed…constant repeated requests for the same information, and waiting months for any kind of decision, then go right ahead with this bank!!!! I provided all the evidence they asked for—multiple times—only to be met with more forms and more delays about my startup business. Communication is very slow, and even vague, and unhelpful, leaving you constantly unsure where you really stand or when the questions will end!
Meanwhile, other lenders offered me straightforward, loans at better rates within a few days. I initially considered British Business Bank for the business mentoring support, but after this drawn-out, frustrating experience, I secured a loan in 2 weeks and never looked back!
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Mr Carey,
Thank you for taking the time to leave us some feedback.
We are incredibly sorry to hear that you found the assessment stage tedious and repetitive.
Our business support partners aim to ensure that they gather all the necessary documents required to gage full eligibility and this can sometimes lead to multiple documents being requested.
Your feedback is important to us and we would like to investigate this further for you. Please do reach out to us on: hello@startuploans.co.uk
All the best on your endeavours,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Everything was perfect and professional…
Everything was perfect and professional and Riaz Badat my advisor was arranged all affires patiently supporting me filing forms, business plan etc.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Shakrokh,
Thank you for taking the time to leave us some feedback.
We are delighted to hear that you enjoyed your application experience and will look to let Riaz know that his service is appreciated!
We wish you the best on your endeavours.
Cynthia
Customer Service Advisor
The Start-Up Loans Company
The ease of the platforms use
The ease of the platforms use, and the step by step approach towards gaining finance.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Leon,
We appreciate the feedback and are thrilled you found the application process straightforward!
We wish you the very best on your endeavours.
Regards,
Cynthia M
Customer Service Advisor
The Start-Up Loans Company
A correct business plan, a consistent credit plan and documents are very important.
I would like to thank my business advisor Martin, he was very interested.
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Melek,
Thank you for taking the time to leave us some feedback.
We are pleased to hear that you are happy with the service provided by your advisor Martin!
We will be sure to pass this feedback to him.
We wish you the best of luck with your business!
Cynthia M
Customer Service Advisor
The Start-Up Loans Company
Met all the criteria for approval and…
Met all the criteria for approval and beyond, but they were taking too long, after 2 months of back and forth, they wanted me to re-submit the evidence including a CV. My evidence proved i can afford the loan but they were acting incompetent and longing the process, so i declined it and went else where. My opinion, time wasters, incompetent looking at excel cashflow, not acting to criteria as per the websites info.
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Mir,
I’m sorry to hear that you are unhappy with the level of time taken to provide you with an outcome to your application.
Please note that our business support partner’s assess applications against multiple factors which include the basic eligibility criteria, credit worthiness, business viability, personal affordability and the lending criteria. As such, an extensive review of each application must be conducted to gage full eligibility.
We do appreciate your feedback and will forward it to our partners, but if you want to discuss this further please feel free to reach out via email at hello@startuploans.co.uk
Sincerely,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Suzy Lowe really defied my expectations…
Suzy Lowe really defied my expectations about the process - was expecting a headache but instead she made the whole thing clear and straightforward in a really friendly way.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Chris,
We are happy to hear that Suzy provided you with a great experience throughout the duration of your loan application and went beyond your expectations!
Thank you for submitting a Start Up Loan application and we wish you all the best with your business!
Kindest,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Where to begin?
Where to begin?! The process was appalling. Adam our “business advisor” was shocking. Initial call we were told he had everything hen needed and just a few more questions for us both. A few questions turned into months of back and forth of repeated questions! When we threatened to pull out suddenly it went to the panel to approve. What happened next was unbelievable. We had agreed a 6 months capital payment holiday at Adam’s suggestion. When the offer came through it didn’t state any capital repayment holiday. When queried why it wasn’t in there we were informed he had taken it out! No instruction to do so. When challenged a series of contradictory reasons were given before he was instructed to add back the repayment holiday which despite being told wouldn’t be approved it was. Hopefully not all “business advisors” are as shockingly inadequate as Adam
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Chris,
Thank you for taking the time to leave us some feedback.
We are incredibly sorry to hear that you are unhappy with the level of service provided to you by your advisor – Adam.
Your feedback is important to us and we would like to investigate this further for you. Please contact us on: hello@startuploans.co.uk
Kindest,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
If you’re thinking about it do it!
If you’re ever thinking that this would help you I cannot recommend it enough. The process was so simple and the guidance was really helpful and the financial provided was so helpful and on the other end of the phone through the whole process. Could not recommend it enough.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Rona,
We appreciate your kind words on how efficient you found our application process and guidance.
It truly makes us happy to know that our services are user friendly and beneficial to all that need it.
Thank you for using our services and we wish you the best on your business!
Kindest
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Our loan officer was very helpful
Our loan officer was very helpful, very informative and nothing was too much trouble. Always available through e-mail or phone and quick to reply.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Eloise,
Thank you for taking the time to notify us of the great experience you received from your advisor.
We appreciate you using our services for your business and wish you the very best with your business.
Sincerely,
Cynthia
Customer Service Advisor
Start Up Loans Company
Very thorough and detailed process
Very thorough and detailed process, very helpful when starting up a business. Highly recommend.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Dear Bob,
Thank you for taking the time to leave us some feedback.
We are delighted to hear you enjoyed your application process along with the service provided to you by your advisor!
Thank you for using our services and we wish you best of luck with your business.
Kindest,
Cynthia M
Customer Service Advisor
Start Up Loans Company
A Great Experience in the End!
A Great Experience in the End!
At first, my experience was frustrating, and I previously shared a negative review. However, things turned around, and I was contacted again. Thanks to the incredible support and kindness of my loan advisor Mahdi, my application was finally approved! He was patient, professional, and always there to guide me through the process.
I’m truly grateful for the help I received, and I’m happy to say that the outcome was very positive. As a small business owner, this support means a lot. I’m now giving 5 stars and hope others have just as good an experience moving forward.
Thank you again, especially to Mahdi, for all your help!
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Sevil,
Many thanks for taking the time to share your feedback.
I’m glad to hear that we managed to turn things around and that, overall, you had a positive experience and got your loan approved. Thanks for letting us know that your business advisor Mahdi was so professional, kind and provided you with all the support you needed to complete your application.
We wish you best luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great experince working with Start Up…
Great experince working with Start Up Loans Zoe was absolutely amazing throughout the whole process! She was so sweet, supportive, and made everything run smoothly from start to finish. Thanks to her help, I got the business loan without any stress. Couldn't have done it without her—thank you, Zoe!
25. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Helen,
Thanks for taking the time to send us your feedback.
We are thrilled to hear that you had a great application experience and that your Business Advisor Zoe was so helpful and provided all the support you needed throughout your application process.
We wish you all the best with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Don't even bother
Don't even bother. The lady kept saying she will get in touch with me and kept hearing nothing.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Ger Lewis,
Thanks for your feedback.
I’m sorry to hear that you haven’t heard from your Business Advisor yet - and your disappointment with the application process.
We take your feedback seriously and if you want us to look at this, please do reach out to us at hello@startuploans.co.uk
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Great Company & Excellent Experience
My experience was exceptionally good and Zoe explained the process simply, effectively and professionally. I have nothing but praise for the team and especially the support from Zoe.
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Kevin,
Many thanks for your positive words.
We are glad to know that your application experience was exceptional, and that your Business Advisor Zoe provided you with all the support you needed professionally and making it simple.
Thanks for using our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
The whole process was quick
The whole process was quick, efficient, instructions and templates were clear and the team was approachable and supporting.
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Matthew,
Many thanks for your feedback.
It makes us very happy to know that you found the application process quick, efficient, clear, and that you had all the support you needed to complete your application.
Thanks for using our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Fantastic experience
Fantastic experience, super helpful business advisor and business manager from let’s do business. Simple process, all completed and approved within 3 or 4 weeks.
12. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Debbie,
Many thanks for your positive words.
We’re thrilled to hear that you had a fantastic experience and that you received all the support you needed from your Business Support Partner Let’s Do Business Finance.
Thanks for using our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Fantastic experience from start to…
Fantastic experience from start to finish. Application process straight forward, business plan and cash flow forecast takes a long time to complete but this is vital to ensuring your business is viable. Contact was great, always same day or next day.
What I was surprised about was the efficiency. From application to having my loan approved was 2 weeks. Bear in mind that I was very on the ball with requests for further information and normally sent it within the hour. If your business idea is viable and you put together a detailed and comprehensive business plan then I don’t see how you could have experience.
Highly recommended.
12. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Dominic,
Many thanks for your feedback.
We’re glad to hear that you had a fantastic experience from start to finish and that you found the application process straight forward. We appreciate you pointing out that having a clear business plan and cash flow forecast is fundamental to assess the viability of the business – being proactive in terms of completing these documents could indeed speed up the application process.
Thanks for recommending our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Positive and Encouraging
I have had a wonderful experience with the fantastic and friendly team associated with Start Up Loans. My first point of contact was with the lovely April, who was kind and incredibly helpful with the advice she gave me in relation to the initial stages of the loan. She made a daunting experience less so and helped me tremendously with advice on the requirements of the initial loan. After the first stage of the application was completed it was passed on to the delightful and cheery Rekha, whose enthusiasm and drive were exactly what was required at such a vulnerable time. Rekha not only treated me with such care and kindness but showered me with so much respect and positivity that I felt undeserving of such treatment. There were times that I really was unsure about the business, never mind the actual loan but the reassurance offered to me not only kept me steady but provided me with so much encouragement that I began to believe in myself.
I have truly have had a wonderful experience working with Rekha and the team at Start up Loans, that I am sorry to see the end of application process.
I would highly recommend anyone considering a loan with the Start Up and are a little unsure on whether it is for them, to shake of those concerns and proceed with gusto. Not only will you be assigned with the capable and kind staff members, you'll also be provided with great advice.
I would also like to add that the repayment amount and time offered is very reasonable, especially compared to the other options out there. Please don't just take my advice, apply and see for yourself!
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Sandra,
Many thanks for your great feedback.
We’re thrilled to know that you had a wonderful experience with our Business Support Partners, and that your business advisors April and Rekha gave you a good idea about how the application process works so you well prepared for it, reassuring, encouraging and giving you the confidence you needed to complete our application.
We highly appreciate you recommending our services and wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Extremely helpful and user-friendly on…
Extremely helpful and user-friendly on all aspects of the process. Many thanks for all your help and support thus far, which is immensely appreciated!
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Start Up Loans
Hi Saura,
Many thanks for your positive comments.
We are glad to hear that the application process wasn’t that difficult for you to navigate, and that you received all the support you needed to complete your application.
We wish you best of luck with your business.
Kind regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
Antwort von Start Up Loans
Hi Shaunna,
Many thanks for your clear and concise feedback, it is highly appreciated. 😊
We wish you the best of luck with your business.
Warm regards,
Felipe
Senior Customer Service Advisor
The Start-Up Loans Company
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