I am writing a review as a customer. Having been notified that my parcel was to be delivered, I then received an email at exactly the same time saying it couldn't be delivered because I wasn't in.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very professional company and team. Always hands on when needed and they give confidence to protect and prevent rather than react to problems.
Unternehmen hat geantwortet
I’m writing this review because I genuinely wanted to thank the entire team at Sprint Logistics. Black Friday and Q4 in general were handled unbelievably well. As an e-commerce brand, you work... Mehr ansehen
Unternehmen hat geantwortet
We are really happy to have started working with Sprint Logistics. They are proof that it is possible to work with a 3pl that provides proactive, 5-star services. Our account manager is fantastic and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We pick, pack and ship thousands of parcels around the world every day and we’re committed to offering an efficient and cost-effective supply chain and logistics services wether it is in the UK, EU or USA by understanding our customers’ needs.
Kontaktinformationen
Vereinigtes Königreich
- www.sprintlogistics.com
4.3
Hervorragend
39 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Since many years
Since many years, Sprint is not only our partner in warehousing, but also keeps our webshop, ensures on-time deliveries and is our right hand in importing goods into the UK. The swift and smooth contacts are priceless. Whether it is warehousing, transport or shipping the orders on our UK webshop, Sprint always has a tailor-made answer to every situation.
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for the review! We are proud to have been your trusted partner for so many years, supporting your warehousing needs, managing your webshop, and ensuring on-time deliveries. It’s great to hear that we’ve been able to provide the seamless and personalized service you’ve come to rely on.
A reliable, flexible and Solutions-Oriented Partner
Sprint has been our partner for over a year, and they have consistently proven to be the reliable and flexible collaborator we were seeking in the UK. They are highly customer- and solutions-oriented, carefully managing our specifications and consistently meeting our SLA requirements.
9. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your kind words and for trusting us as your logistics partner for over a year! We're thrilled to hear that we've been able to meet your expectations and consistently provide the reliable and flexible service you were looking for.
At Sprint Logistics, we pride ourselves on being customer-focused and solution-oriented, so it's great to hear that this approach has worked well for your business. Meeting your specifications and SLA requirements is always a priority for us, and we're committed to continuing to deliver on that.
Professional and Efficient Fulfillment Provider
From onboarding to ongoing operations, everything went smoothly. We are very happy with the quick and easy communication. No unnecessary stress, no headaches, just a professional and efficient service.
The team is always helpful, flexible and proactive in addressing individual needs. Their solution-oriented approach is exactly what we were looking for. The additional services around fulfillment are also particularly helpful, which is a huge benefit for us. It allows us to focus on our core business, knowing that our logistics are in the best hands.
If anyone is looking for a reliable and professional fulfillment service provider, we can highly recommend Sprint Logistics!
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your fantastic feedback! We’re thrilled to hear that your experience with Sprint Logistics has been smooth and stress-free. Our team always aims to provide quick, efficient, and professional service, so it’s wonderful to know we met your expectations.
We’re delighted to hear that our solution-oriented approach and additional fulfilment services have been beneficial for your business. Your kind words about our team being helpful, flexible, and proactive are greatly appreciated.
We look forward to continuing our great partnership!
Sprint Logistics are Incredible
Sprint Logistics have been instrumental in helping us transition and run our logistics services in rapid time, and have provided excellent service ever since. From the start, we felt we were well-looked after and in great hands with our friendly and knowledgeable assigned account lead Nic, and were supported by the ever-cheerful and helpful marketing executive Kumail. We've been lucky to have the amazing Lawrence and his team take care of our account on a day to day basis, and nothing has ever been too much trouble. Every potential problem from our side was met with a brilliant solution swiftly from Sprint, which alleviated so much stress. Absolute superstars! Communication has been excellent. Such a great company to work with. I honestly couldn't recommend Sprint Logistics highly enough.
29. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your incredible feedback! We're delighted to hear that your experience with Sprint Logistics has been so positive, and we are happy to have played a key role in your logistics transition and ongoing services. It’s wonderful to know that from day one, you felt well-supported by Nic, Kumail, and Lawrence, along with the rest of our team. We will pass on the feedback to them.
It’s our goal to make your operations as seamless and stress-free as possible, and we’re thrilled that we could deliver on that promise.
Thank you for your high recommendation and for trusting us with your logistics and fulfilment needs. We look forward to continuing to provide you with outstanding service and support!
Sprint Logistics services
I've dealt with Nic & the team at Sprint Logistics for many years, they provide an excellent all round service, from their initial understanding of the project, through to their professional & high quality of warehousing, fulfilment & delivery services provided.
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for your feedback! It's fantastic to hear that you've had such a positive experience working with Nic and the team at Sprint Logistics over the years. We’re thrilled that our understanding of your projects, coupled with our professional and high-quality warehousing, fulfilment, and delivery services, have consistently met your expectations.
We truly appreciate your continued partnership and look forward to many more successful collaborations!
My business required several complex…
My business required several complex fulfilment projects at the front end of 2024. These involved match mailing of various documents into an outer envelope. This was far from straight forward and everything needed to be put on postal trays to very specific requirements. Nic Price and the team at Sprint rose to the challenge and was able to fulfil this major national project with 100% accuracy. I would have no hesitation in recommending Sprint to friends, family and colleague's.
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for sharing your experience! We’re thrilled to hear that Nic Price and the Sprint team were able to meet the challenge of your complex fulfilment projects with 100% accuracy. We understand the importance of precision in tasks like match mailing and are proud that we could deliver exactly what you needed, down to the finest detail.
We look forward to continuing to support your business with the same level of dedication and care in the future. Thank you again for your kind words and recommendation!
Outstanding Service and Reliability – Highly Recommended!
We have been partnering with Sprint Logistics as our 3PL provider for over four years, and our experience has been nothing short of exceptional. Sprint Logistics has consistently delivered service that exceeds our expectations, making them an invaluable extension of our operations.
From the very beginning, their team has demonstrated a deep understanding of our logistics needs and has gone above and beyond to ensure seamless execution. Whether it's managing our complex supply chain requirements or handling last-minute requests with ease, Sprint Logistics has proven to be incredibly reliable and efficient.
Their attention to detail, proactive communication, and commitment to excellence have significantly contributed to our business success. We particularly appreciate their flexibility and willingness to adapt to our evolving needs, always finding innovative solutions to any challenges that arise.
The professionalism and dedication of the Sprint Logistics team have been a major asset to our company. We trust them implicitly with our logistics operations, and they have never let us down. If you are looking for a 3PL partner who truly cares about your business and delivers outstanding results, we highly recommend Sprint Logistics.
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for such a comprehensive and glowing review! It is rewarding to hear that your experience with Sprint Logistics has been nothing short of exceptional.
From the outset, understanding and meeting your logistics needs has been our priority, and it’s wonderful to know that our reliability, efficiency, and attention to detail have made a significant impact on your business.
We’re committed to continuing this high level of service and look forward to many more years of successful partnership!
Sprint have been great to work with
Sprint have been great to work with. They go above and beyond to help out. Shout out to Patrick and Reema who have really helped us and always provided a great service.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience working with Sprint. Going above and beyond to help our partners is what we strive for, and it's fantastic to know that Patrick and Reema have made a real difference in supporting your needs. We'll be sure to pass along your shout-out to them—they’ll be delighted to hear your feedback! We look forward to continuing to provide you with great service.
Thanks again for your trust and partnership!
Key Business Partner
We have been a partner for Sprint Logistics for four years. We are fully integrated into their systems and they support our D2C and marketplace businesses in the UK market. They are a direct extension of our business. Sprint is an exceptional partner for companies seeking efficient, customer-focused solutions. Their dedicated support team goes above and beyond to address inquiries promptly and resolve any issues. Sprint understands the unique demands of the e-commerce landscape. They tailor their services to meet the specific needs of online businesses. In a dynamic market, adaptability is key. Sprint Logistics embraces change and adjusts swiftly to evolving customer requirements. Their flexible approach ensures that they can handle unexpected surges, seasonal peaks, and customized requests. In a dynamic market, adaptability is key. Their flexible approach ensures that they can handle unexpected surges, seasonal peaks, and customized requests.
We are happy to be a partner of Sprint Logistics.
20. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for your thoughtful and detailed feedback! We're delighted to be considered a direct extension of your business, seamlessly supporting your D2C and marketplace operations in the UK.
We strive to tailor our services to meet the unique demands of online businesses, and it’s wonderful to hear that our flexibility and responsiveness have been valuable to you.
We’re proud to have such a strong partnership with you and look forward to continuing our successful collaboration. Thanks again for your trust and support!
We are really happy to have started…
We are really happy to have started working with Sprint Logistics. They are proof that it is possible to work with a 3pl that provides proactive, 5-star services. Our account manager is fantastic and the same can be said of the rest of the team. They handle everything with great attention to detail and good communication.
So far so good! Look forward to continuing our partnership.
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your glowing review! We're thrilled to hear that your experience with Sprint Logistics has been so positive. Efficiency, knowledge, and attention to detail are core values for us, and we're glad to see these qualities reflected in your fulfilment process.
Great communication is key to a successful partnership, and it’s wonderful to know that our responsiveness and patience have met your expectations. We understand how crucial a well-run fulfilment process is for your business, and we’re honoured to be the partner you trust to make that happen.
We truly appreciate your recommendation and look forward to continuing to support your business with the same level of excellence. Thanks again for your kind words!
Thank you!
Working with Sprint Logistics has been great and I would highly recommend them! They are very efficient, knowledgeable and have great attention to detail when completing our fulfilment work. They have wonderful communication, very quick at replying and have been patient with us as well.
Having a well run fulfilment process is so important for a business and thankfully we have this with Sprint Logistics.
19. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your glowing review! We're thrilled to hear that your experience with Sprint Logistics has been so positive. Efficiency, knowledge, and attention to detail are core values for us, and we're glad to see these qualities reflected in your fulfilment process.
Great communication is key to a successful partnership, and it’s wonderful to know that our responsiveness and patience have met your expectations. We understand how crucial a well-run fulfilment process is for your business, and we’re honoured to be the partner you trust to make that happen.
We truly appreciate your recommendation and look forward to continuing to support your business with the same level of excellence. Thanks again for your kind words!
Logistics business personalized
Logistics business personalized - wow!
It was Covid-19 brought Mila and Sprint together and our cooperation has only strengthened over the years. There were problems with the product or fulfillment, but not a single instance where we had a problem with the service. A great team to work with!
17. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for your kind words! It means a lot to us that you’ve found our service to be consistently reliable, especially during such challenging times. The fact that our partnership withstood the test of the pandemic and has only grown stronger over the years is something we’re incredibly proud of.
We understand that issues with products or fulfilment can happen, but we’re glad to hear that our team’s dedication and personalised approach have made a difference in ensuring smooth service. Your positive experience is exactly what we strive for with every client.
We truly value our ongoing collaboration and look forward to many more years of success together. Thanks again for your trust and support!
Reliable and trustworthy fulfilment partner
Finding a trustworthy and reliable fulfilment warehouse is such an important decision for a product based business. They are one of our biggest outgoings on the balance sheet and if fulfilment goes wrong it can be really damaging. So we are so grateful to Sprint Logistics for their constant professionalism and dedication. We had a previous bad experience with another warehouse, so were feeling like we had our fingers burned, but what a breath of fresh air they have been! Every single person within the team, from the warehouse to our account manager to the founders have given us 5 star service, and always go above and beyond for us and our customers. Long may it continue!
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for sharing your experience! We understand how crucial it is to find a fulfillment partner you can trust, especially after a previous setback. It’s incredibly gratifying to hear that Sprint Logistics has been able to restore your confidence and provide the 5-star service you deserve.
Our entire team, from the warehouse staff to our account managers and founders, is committed to delivering excellence at every step. We’re delighted that our professionalism and dedication have made such a positive impact on your business.
We value your partnership deeply and look forward to continuing to support you and your customers with the same level of care and commitment. Thank you for placing your trust in us – here’s to a long and successful journey together!
Outstanding Service – Above and Beyond!
We couldn’t be more impressed with the amazing service from Sprint Logistics! From start to finish, their professionalism, efficiency, and attention to detail were truly outstanding. They handled everything seamlessly, ensuring our deliveries were prompt and hassle-free. The communication was top-notch throughout the process, keeping us updated every step of the way.
What really stood out was their willingness to go above and beyond to accommodate our needs, making our experience feel personal and tailored. It’s rare to find a logistics partner who cares this much about customer satisfaction.
We’re thrilled to have Sprint Logistics as part of our supply chain and couldn’t recommend them highly enough! Thank you for the excellent service – we look forward to continuing our partnership.
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you had such a positive experience with Sprint Logistics. Our team takes great pride in delivering top-notch service, and it’s incredibly rewarding to know that our professionalism, efficiency, and attention to detail made a difference for you.
We’re especially pleased that our efforts to go above and beyond were noticed and appreciated. Providing personalised service and ensuring customer satisfaction are at the heart of what we do, and it’s feedback like yours that motivates us to keep raising the bar.
We’re equally excited about continuing our partnership and are here to support your logistics needs in any way we can. Thank you once again for your kind words and trust in Sprint Logistics!
Sprint really came through for Legacy...
Transitioning my business from a small bedroom operation to a significantly larger business was daunting, but Sprint Logistics made the process seamless. Their team, from initial contact to IT to my dedicated account manager, provided exceptional support and reassurance every step of the way.
With multiple SKUs requiring delicate handling, Sprint Logistics' initiative ensured zero complaints about damaged goods. Their proprietary WMS system, BOLT, offers unmatched transparency, giving me peace of mind and efficient inventory management.
I highly recommend Sprint Logistics for their unparalleled service and look forward to our continued partnership.
30. April 2023
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you for your wonderful feedback! We're delighted to hear that Sprint Logistics has provided you with exceptional service during your transition to a larger business.
Ensuring the safety of your products is our priority, and we're thrilled that our initiative in handling multiple SKUs has resulted in zero complaints about damaged goods. Our proprietary WMS system, BOLT, offers unmatched transparency for efficient inventory management.
We appreciate your recommendation and look forward to continuing our partnership.
Sprint has been great to work with over the past 5 years
What I like most about working with Sprint is that they’ve handled all of our end-user logistics whilst I’ve been able to focus on growing our programs within the UK. Sprint has felt like an extension of our business, rather than a vendor for our business.
18. März 2024
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
We're thrilled to hear that you've had such a positive experience working with Sprint Logistics as your 3PL partner. It's fantastic to know that our focus on handling your end-user logistics has allowed you to concentrate on growing your programs within the UK.
We truly aim to be an extension of your business rather than just a vendor, and we're delighted that you feel that way.
Thanks again for your feedback and for choosing Sprint Logistics. We look forward to continuing to support you in the future!
I have been working with Sprint…
I have been working with Sprint Logistics for nearly 2 years now, and I can only say how thrilled I am with their service, professionalism and support. Roxy in particular is superb and I can rely on all the team to work calmly and efficiently even under pressure when trying to get complicated orders despatched. I couldn't recommend them more highly for fulfilment.
30. November 2023
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Thank you so much for your wonderful feedback!
We are delighted to hear about your positive experience with Sprint Logistics over the past two years. It's always our goal to provide exceptional service, professionalism, and support to our valued customers like you. We'll be sure to pass along your kind words to Roxy and the rest of our team.
We truly appreciate your recommendation and look forward to continuing to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing Sprint Logistics!
Intentionally sacrificing goodwill with sneaky cash scheme
This company's unscrupulous practice suggests it may be insolvent. It is currently using an aggressive debt collection agency to raise statutory late payment compensation charges plus interest on historic PAID invoices where the date of payment was even 1 day late - going back as far as 6 years! This is a planned and deliberate cash grab using (and some might say ABUSING) legislation designed to deter genuinely bad payers. Sprint Logistics have taken the nuclear option to screw even long-term customers who paid reliably, for the sake of a few Pounds. They must need this more than goodwill or reputation, so watch out if you've ever done business with them.
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
Hello. Thank you for leaving a review. We would like to extend our sincerest apologies for any inconvenience or dissatisfaction you may have experienced with our services.
At Sprint Logistics, we strive to provide the highest quality service to all our customers. Please know that your feedback is invaluable to us as we continuously work towards improving and enhancing our services.
We would like to address your concerns directly and work towards a resolution that leaves you completely satisfied. For a more personalised and private discussion, we kindly invite you to reach out to us via email at sales@sprintlogistics.com. Our team is dedicated to addressing your concerns promptly and finding a solution that meets your needs.
Furthermore, we would like to emphasise that we operate in accordance with our Terms and Conditions, which are designed to protect both our customers and our business interests. However, we are committed to addressing any issues you may have encountered and finding a mutually beneficial resolution.
We thank you for bringing this matter to our attention. We look forward to the opportunity to discuss this further and regain your trust.
"Deceptive Practices and Unjust Charges: My Experience with Sprint Logistics”
This review is aimed at the management of Sprint Logistics Peterborough and should not reflect negatively on the hardworking team members who are just following instructions.
Our four years of loyalty as customers with Sprint Logistics turned out to be deeply disappointing. Initially, they projected trustworthiness and customer-oriented service, but over time, deceptive practices came to light. The company seemed focused on squeezing more money out of unsuspecting clients, which eroded trust and fairness in their business dealings.
One concerning aspect is their tendency to inflate the number of pallet fees per week, seemingly driven solely by profit-seeking motives. Additionally, charging the same pick and handling fee for both regular B2B orders and the collection of "expired" products destined for destruction, lacked transparency and fairness.
When I tried to terminate our collaboration, they insisted I was still under contract from four years ago, forcing me to give a three-month notice period. This tactic appeared to extend our collaboration and cost me an additional £255 in Managing Account fees.
Furthermore, they billed us weekly pallet fees for three months, even after the stock in question had been removed. This demonstrated their financial desperation and willingness to resort to any means possible to gain more money.
Potential clients should exercise extreme vigilance when dealing with Sprint Logistics. Scrutinize billing statements, challenge dubious charges, and be cautious of hidden contract terms.
Let this review serve as a stark reminder to remain vigilant and protect yourself from unscrupulous practices."
26. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von sprintlogistics.com
We appreciate you taking the time to share your feedback with us, and we sincerely apologise for any disappointment or inconvenience you've experienced during your four years as our valued customer.
We acknowledge that there may have been misunderstandings. Please feel free to reach out to our team at sales@sprintlogistics.com, and we'll be more than happy to assist you personally.
At Sprint Logistics, we value the trust and loyalty of our customers, and we strive to uphold the highest standards of integrity and fairness in all our interactions. Your feedback is invaluable to us as we continue to improve and refine our services.
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