Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Last times everything easy everything came early this shipment is slower but I’m sure will be on time deliver date is Tuesday (2 days) It came in the nick of time Tuesday! And I am breathing a sigh... Mehr ansehen
Unternehmen hat geantwortet
I ordered a seat cushion cover on April 1st and never heard anything else from you besides the original order confirmation. After two weeks, I called today, and a nice lady told me that the order had... Mehr ansehen
Unternehmen hat geantwortet
Easy to order product needed online. SpinLife had both the battery and charger needed for our Golden Scooter. Great communication and fast shipping! Prices were the best! Thank you!
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Kontaktinformationen
330 West Spring Street, 43215, Columbus, Vereinigte Staaten
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4.2
Gut
1222 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I trust Spin Life with my mobility…
I trust Spin Life with my mobility needs this is the second lift I have purchased in the past five months due to rear end collisions which totaled my life Spin Life NAS the best customer service at all. The company guy had contacted and been. Lifegate is given me the best price and the best service and I wanna thank them very much.
18. September 2025
Antwort von SpinLife.com
Hello. We appreciate you trusting us with your mobility needs and are so sorry to hear about the accidents. We're happy to hear that our customer service and pricing met your expectations. Thank you for your positive feedback!
Antwort von SpinLife.com
Hi Albert. We're happy to hear that our prices were competitive. Thanks for your feedback; it means a lot to us.
TRASH COMPANY. BUYER be ware 20% FEE IF YOU CANCEL YOUR ORDER!!
The order number __ _8251774
TRASH COMPANY!!! My wife was in the hospital for weeks and needed a medical bed for when she was to come home. we ordered a bed expecting it in 7-10 days, but it never showed up. we canceled the order and bought a bed locally. Spinlife is keeping 20% of $3500 for a bed we never saw or received. Their response when my wife keeps calling is that's our policy. Way to take advantage of handicapped people spinlife. We will definitely keep warning people not to do business with you.
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von SpinLife.com
Hello John. We are sorry to hear about the trouble you experienced with your order, especially during such a difficult time. We are also sorry the bed did not arrive as expected and that you feel our cancellation policy is unfair. A restocking fee is charged only when the order has actually shipped from the warehouse. We would like to review your situation. Please call us at 800-850-0335 to speak to a customer service manager to discuss further as the order number you provided is not a valid SpinLife order number.
Antwort von SpinLife.com
Hi Craig. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Antwort von SpinLife.com
Hello Angela. Thank you for your purchase. Please contact us at 800-850-0335 for information on the shipping of your order.
English speaking folks we could…
English speaking folks we could understand; courteous service and prompt shipping. Altogether a great experience!
2. September 2025
Antwort von SpinLife.com
Hello Carol. We're happy to hear that you had a great experience with our courteous team and prompt shipping! Thank you for your positive feedback; we appreciate it.
I paid second day delivery and product…
I paid second day delivery and product still not here.
Not tracking number was sent to me.
No idea when will I get it
Explain?
29. August 2025
Antwort von SpinLife.com
Hello Marc. Products ship directly from the manufacturer. Selecting Second Day or Overnight Shipping will expedite the delivery of your products once they are ready to ship, but will not shorten the production or processing time. We also had the Labor Day holiday in which the manufactures were closed. Good news! FedEx is delivering to you today.
Lisa was so helpful in assisting me…
Lisa was so helpful in assisting me choose a chair. She was knowledgeable about the products and answered my questions clearly. She was patient and respectful about my concerns. I would recommend Spinlife.
2. September 2025
Antwort von SpinLife.com
We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful, knowledgeable, and patient while assisting you. Thank you for recommending us!
Quality product!
The wheelchair is just what my very ill wife needs. It seems to be very sturdy and functional.
26. August 2025
Antwort von SpinLife.com
Hi Thomas. We're happy to hear that the wheelchair meets your wife's needs and provides the sturdiness and functionality you were looking for. Thank you for your feedback.
WELL MADE, EASY ASSEMBLY!
PRODUCT WAS DELIVERED IN RECORD TIME. WELL PACKAGED, WELL MADE, WELL DESIGNED, REASONABLE COST. WORKS WELL!
25. August 2025
Antwort von SpinLife.com
Hello. We're happy to hear that you received your product quickly and that you are satisfied with its quality, design, and value. Thank you for your positive feedback!
Antwort von SpinLife.com
Hello Sandi. We apologize for falling short of your expectations. Customer satisfaction is very important to us. We will be reaching out to you to discuss with you.
Antwort von SpinLife.com
Hello Daniel. We're happy our online guides are easy to understand. Thank you for your positive feedback; we appreciate it greatly.
I ordered on line / delivery not as described.
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will.
The scooter delivery has been delayed. twice. The website said that the scooter normally ships the same day of order. received in about a week. Very misleading. the scooter is not to ship now until September 19. The need for the scooter is urgent. however I see no urgency in getting the fully paid for Scooter to us.
Update. Scooter arrived on time after the shipping issue was resolved.
the scooter is great, was easy to put together. it is easy to maneuver.
Customer service did there job well.
21. August 2025
Antwort von SpinLife.com
Hi Carol. We apologize that incorrect ship dates were provided to you and we are looking into this issue. The normal lead time for the item that you purchased is 5 business days. Good news the manufacturer actually shipped your item early and is on its way to you.
Antwort von SpinLife.com
Hello Rodolfo. Thanks for your feedback. We understand delivery timing matters and appreciate your patience with the mattress arrival.
The website was easy to use
The website was easy to use. The order was shipped as promised and arrived when expected. It was a great experience
14. August 2025
Antwort von SpinLife.com
Hi Richard. We're happy to hear that you found our website easy to use and that your order arrived as expected. Thank you for sharing your great experience with us!
UNFORTUNATE
Terrible! They made me pay $400+ for a new battery, which does not work AND to get it working, I have to schedule an appointment which will cost me an additional $247.
7. März 2025
Antwort von SpinLife.com
We regret you're experiencing issues with the new battery and the additional appointment cost. We'll look into this matter to see how we can assist you. Regrettably your batteries are no longer under warranty with the manufacturer and since you did not purchase the in home service contract with your product there would be a charge for a technician.
Excellent help/advice from Jeff Russell!
12. August 2025
Antwort von SpinLife.com
Hi Peter. We're happy to hear that you received excellent help. Thank you for sharing your positive experience with us!
Rejection of all my calls and several emails
I have been in communication with this company for the past three weeks. Regarding the warranty on my pride scooter. I have completed all the requirements they asked of me. Primarily spent $140 on a technical check of the problem with my scooter. I am in need of a new motor. And at this point the company Will not return my calls Will not respond to my emails. I have sent them the information from the certified technician I have sent them the serial number and the code for this item today is August 12 and still no response.
PS the day after I posted this review I got a positive response from spin life. So I hope there will be a good out come
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von SpinLife.com
We regret to hear about the lack of communication regarding your scooter's warranty and the motor issue. We apologize for the inconvenience caused by the delayed responses and will investigate this matter to ensure a prompt resolution. Thank you for your patience.
Service Tech and Sales Rep have yet to get back to me…
Service Tech has yet to get back to me about warranty work/replacement of my not yet 5 month old GT Buzzaround EX. In lieu of that I again ordered a new mobility scooter but Sales customer service rep did not return calls/chat/etc contacts re product questions. After 4 scooter purchases in 4 years I may need to change supplier. I want to be loyal…..but….
8. August 2025
Antwort von SpinLife.com
Hello Tim. We regret that you're having difficulty with warranty service and unanswered questions. We appreciate your loyalty over the years. We will be reaching out to you and we'll look into the service delay and communication issues to improve our responsiveness. Thanks for your feedback.
Phil is very helpful explaining about…
Phil is very helpful explaining about wheelchair. Talked to me on the phone and fixed something I need it. Thank you
7. August 2025
Antwort von SpinLife.com
Hi Bill. We're happy to hear that our explanation about the wheelchair was helpful, and we could assist you with your needs over the phone. Thank you for your positive feedback!
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