Sovereign Luxury Travel Bewertungen 782

We had an issue with our resort transfer to our hotel and preempted an issue with the return journey. We contacted our trusted travel advisor twice using two methods but as of yet 3 days after our return we still await a reply. Had a major issue arisen I fear the lack of local or even distant support would have been an issue. As normal once a company has your money your on your own! Thought Sovereign were supposed to be the best but we were sorely disappointed.

I have always found Sovereign service very good. They are very professional and attentive. I feel confident that if any issues did arise the Company would deal with them efficiently . I have found any phone calls have been speedily returned.

I won't be travelling until Monday but my experience so far (ie the reservation process) has been first class with very good attention to detail. I will see the outcome when my wife and I get to the Cliff Bay Hotel on Monday and I look forward to reporting back in due course, the good and the bad (hopefully none of the latter),

Denis Spencer

I have booked with Sovereign in the past and found them good, tried to book a family holiday to the Algarve for June this year, website wouldn’t allow me to complete the booking and said there was a technical problem and to contact them by telephone, I called and went through what i was trying to book, I was told that the holiday was over £800 more, and they would not honour the web price as it was a fault on their system, couldn’t have cared less and offered no discount to try and resolve their issue, won’t be using sovereign again very disappointing and misleading!

Sovereign are our go to agent and in particular Helen Lippe has helped arrange several years of luxury summer holidays for us. The company have the inside knowledge, contacts and direct experience of all of the best resorts including those yet to open. They put in a huge amount of groundwork and research which has not let us down and given our big holidays are so infrequent getting it right is critical and they always deliver for us.

Fantastic service, highly recommend the company. My door was fitted a few years ago but this week the lock broke. The fitters were with me within 20 minutes, ordered a replacement and fitted a new mechanism. All the team were very helpful and polite.

Amazing service - called me back when they advised they would and even emailed me outside of opening hours to advise who would be dealing with my booking in their absence. Cannot recommend enough will definitely use again.

First class service from patient and helpful staff. Thank you

Very good service when booking our holiday.

Hi, holly, the agent was great. Would have given 5 stars but one element of the hotel's description was misleading - mentioned football academy which is why we booked it, but only runs from July, but May when we arrive

Sovereign provide an excellent online service which is remarkably easy to navigate, providing a wide selection of holiday packages with the option to upgrade rooms

We have booked previous holidays with them , which were a delight

Very helpful personal advisor (Helen Lippe), who answered all of our queries and questions thoroughly and promptly. Very competitive price for our specific holiday requirements. This is the second time we have used Soveriegn, and it won’t be the last.

They book quickly and they sent me paper copies of details instead of having to print it myself

Very good website, with extensive information about hotels. Very easy to book.

Excellent Advisors who are attentive with superb customer service skills

Excellent service throughout by the Sovereign Trusted Advisor.

Since booking a holiday with Sovereign nearly 5 years ago we have not even thought about booking with anyone else. Staff are knowledgeabl, helpful and friendly. Hotels have been outstanding, service exceptional from start to finish, attention to detail above and beyond. If we cannot go with Sovereign we won't go on holiday. 5 Stars.

Have been using Sovereign for many years now. Impeccable service. Can not fault.

Very easy to transact with. Plus having booked with Sovereign before I was helped by the same Travel agent making it a more personal service. The agent was able to book extra leg room seats and enable me to choose those seats which would have been more problematic. So I like the personal service that Sovereign gives. I prefer dealing with a real person rather than a web site.