Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... Mehr ansehen
Unternehmen hat geantwortet
I have only had one dealing with Smart Pension's support team but the experience was second-to-none. A very polite and friendly agent who was unbelievably helpful and settled all the queries I had.
Rebecca was very helpful in resolving my query. I was having audio issues and she couldn't hear my speaking, but she went the extra mile by calling me back to ensure she could help. Great customer ser... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Smart Pension
Vom Unternehmen geschrieben
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Kontaktinformationen
136 George Street, W1H 5LD, London, Vereinigtes Königreich
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4.7
Hervorragend
4017 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you for listening to my…
Thank you for listening to my questions and explaining well.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Harriet,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
The person I contacted was very patient…
The person I contacted was very patient as I have poor tech skills and she talked me through the screen and solved my problem
10. Juni 2026
Antwort von Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Great Service
I spoke to Isabel regarding payroll contribution uploads from a new payroll service provider (Snappy) as they do not currenntly have API in place.
She was really helpful, showed me where I was going wrong and checked to see if there were any updates from the new service provider.
I never mind callig SMART, far more helpful than Nest!
10. Juni 2026
Antwort von Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Straight forward help.
Isabel helped me navigate the system and adding a new employee for the first time. Isabel waited on the line while I completed information and helped guide me through the whole process. Thanks Isabel, I really appreciated the help and time saving.
10. Juni 2026
Antwort von Smart Pension
Hi Katie,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ainara
Ainara - Assisted with resolving all Smart Pension contribution queries for the month through the API integration. Investigated and resolved contribution-related issues, ensuring successful processing. Will also provide support ahead of the next contribution submission period to identify and resolve any issues proactively, reducing the risk of contributions being rejected.
10. Juni 2026
Antwort von Smart Pension
Hi Mita,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray
Your employee Joanne Gray was exceptional and so patient dealing with our enquiry, which we had been struggling with for a while. She talked us through everything and made sure that everything was running smoothly before we ended our call.
10. Juni 2026
Antwort von Smart Pension
Hi Wendy,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful!
Spoke to Smart Pensions today with an upload issue. Joanne Gray was very helpful and really lovely. My issue was resolved with minimal hassle.
9. Juni 2026
Antwort von Smart Pension
Hi Blackwood,
We’re delighted to hear that Joanne was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Anna was very helpful and talked us…
Anna was very helpful and talked us through everything step by step. She was very patient and we were very happy with the way she handled our query.
9. Juni 2026
Antwort von Smart Pension
Hi Beverley,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lisa Richards was very helpful and did…
Lisa Richards was very helpful and did after 2, 2 hours phones did sort things out.
BrightPay has changed their paramotors, thus we can only sent 15 employees details at one time. Which is not helpful
3. Juni 2026
Antwort von Smart Pension
Hi MAS Accountancy,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Utterly useless
Utterly useless, I'm trying to take tax free cash and the web site is warning me that it will trigger MPAA which is clearly wrong. There is no way to contact them to discuss the error.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi,
Thank you for taking the time to leave a review. We are sorry that we have not met your expectations. We have not been able to locate your details to contact you privately. If you would like to engage with us more on this, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Rebecca was amazing she resolved my…
Rebecca was amazing she resolved my query very quickly
8. Juni 2026
Antwort von Smart Pension
Hi Laura,
We’re delighted to hear that Rebecca was able to resolve your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Patrick,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Antwort von Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Isabel very friendly and helpful
8. Juni 2026
Antwort von Smart Pension
Hi Max,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
CHANGE THE DEFAULT FUND
The default pension fund is UK Sustainable Energy - what a perfect fund to make sure your pension doesn’t grow.
I urge everyone to update this immediately to something that actually increases your capital. The fact that a fund doesn’t auto allocate even a portion to the North American market is ridiculous.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi John,
Thank you for your feedback and opinion about the default fund. Your feedback will be fed through to the appropriate channels for consideration.
Thanks,
Smart Pension
Problem solving
I had some problems and a kind lady went out of her way to sort out the problem.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Smart Pension
Hi Branden,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Faith is a star ⭐️ She was very helpful…
Faith is a star ⭐️ She was very helpful and took the time to explain all the details requested with a clear path to a solution. It was evident from our chat that she was very knowledgeable about the systems and specifics tied into dates & data as well as providing information about further training.
4. Juni 2026
Antwort von Smart Pension
Hi Sarah,
We’re so happy to hear that Faith provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Helpful and professional
Today, I have to set up new client and uploaded the pension contribution. However, need to swap the admin and signatory, Rebecca really has the patient with me, as I am not too organise the correct paperwork, told me step by step, it took short time to correct the problem, Thank you again for Rebecca help.
5. Juni 2026
Antwort von Smart Pension
Hi Penny,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Anna was really helpful on the phone…
Anna was really helpful on the phone and solved an issue that had been ongoing for a while. Thank you Anna!
5. Juni 2026
Antwort von Smart Pension
Hi Louise,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.