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Sleeps12 Bewertungen 470

TrustScore 5 von 5

4.8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Easter week Family 13 Four Generations (23 moths - 78) get together. Lovely isolated location with 35 minute country stroll to the pub. Everything you need whether rain or shine on tap The Big Wows... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had a lovely friends holiday, this was our second year at Ham Bottom. Lovely house set in beautiful surroundings. It has very thing you need. Had a bit of problem getting hold of Ashley when the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The property and surrounding areas was amazing for family space, play area, and room to play rugby 🏉 The pool and hot tub were clean, warm and great for all members of our party. I would not he... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Unterkunft für Selbstversorger
  2. Gruppenunterkunft
  3. Ferienhaus
  4. Ferienhausvermietung
  5. Urlaubsvermietung

Über Sleeps12

Vom Unternehmen geschrieben

Sleeps12 Reviews: Happy Guests Enjoying Happy Times

Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.

Beautiful Holidays, Wonderful Memories

Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.

Amazing Houses, Exclusive Features, Fantastic Locations

From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.

Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.


Kontaktinformationen

4.8

Hervorragend

TrustScore 5 von 5

470 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

We had a lovely friends holiday

We had a lovely friends holiday, this was our second year at Ham Bottom. Lovely house set in beautiful surroundings. It has very thing you need. Had a bit of problem getting hold of Ashley when the downstairs toilet went out of action, phone number given didn’t connect. But rang the office, they sent someone straight away to see what the problem was.

28. März 2026
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Antwort von Sleeps12

Thank you for your lovely feedback — we’re delighted you returned to Ham Bottom and enjoyed another special stay with your friends.
We’re sorry for the initial difficulty reaching Ashley, but pleased our team could resolve things promptly. We look forward to welcoming you back again soon!

Bewertet mit 5 von 5 Sternen

Second time using sleeps 12 .

Second time using sleeps 12 .. highly recommend!!
From start to finish easy booking process quick and efficient correspondence.
Everyone I spoke to was so knowledgeable and helpful .
Definitely will use again in the future
Many thanks .

28. März 2026
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Antwort von Sleeps12

Thank you so much for your lovely message — it truly means the world to us! We’re so pleased to hear that your second experience with us was just as smooth and enjoyable from start to finish.
Your recommendation genuinely means a lot, and we can’t wait to welcome you back again in the future.
Many thanks again for your trust and support!

Bewertet mit 5 von 5 Sternen

Highly recommended…

Garden court is a beautiful property with stunning grounds. It is so peaceful there. The home is very well equipped, there were 11 of us incl 2 children & it had more than enough cutlery, crockery, etc.
The beds are very comfortable!
The property was very clean when we got there.
Kids (& adults!) loved the pool, although it is very deep. Just a shame it wasn’t heated.
We enjoyed our stay so much that we extended it!
Plenty of things to do/see nearby and lots of pubs and nice places to eat.
I would definitely recommend staying at Garden Court.

30. März 2026
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Antwort von Sleeps12

Thank you for such a thoughtful review — it’s lovely to hear how much you all enjoyed your time at Garden Court. It sounds like the space worked perfectly for your group. Delighted you chose to extend your stay — always a good sign!

Bewertet mit 5 von 5 Sternen

Comfortable and well-equipped property.

The property sleeps 12 comfortably and is very well equipped. It has a lovely spa complex that feels very luxurious. Lovely walks from the property. Would recommend to others

28. März 2026
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Antwort von Sleeps12

Thank you so much for your lovely feedback — we’re so pleased you enjoyed your stay!

Bewertet mit 5 von 5 Sternen

Fantastic space for a large group …

Fantastic space for a large group great to have all ensuite bathrooms. The bar area and hot were enjoyed by our group. The house was very well-equipped.
Would highly recommend.

17. März 2026
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Antwort von Sleeps12

Thank you so much for your lovely review — we’re really glad to hear the space worked so well for your group. We really appreciate the recommendation and hope we can welcome you all back again for another stay!

Bewertet mit 5 von 5 Sternen

Beautiful property; lovely stay

Early check-in, very responsive hosts, house was as described, hot tub was amazing. Sound system was brilliant. Only criticism would be the towels could have been a little bigger and softer!

10. März 2026
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Antwort von Sleeps12

Thank you so much for your lovely feedback — we’re really glad you enjoyed your stay! We appreciate your note about the towels — that’s helpful and something we’ll pass on to the owners.

Bewertet mit 5 von 5 Sternen

Amazing house

Amazing house, celebrated my sisters Hen here, we all had a fab time! Thank you

10. März 2026
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Antwort von Sleeps12

So lovely to hear — thank you! Hope we can welcome you back again soon!

Bewertet mit 5 von 5 Sternen

What a great host Rachel is

What a great host Rachel is, couldn't do too much for us. Cottage was exceptionally clean and well sited. We'll probably be back

14. März 2026
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Antwort von Sleeps12

It’s wonderful to know the cottage and its location suited you perfectly. We’d be absolutely delighted to welcome you back again!

Bewertet mit 5 von 5 Sternen

Great house

Great house, amenities and location. Ideal for a family get together. Good attractions, walks and restaurants a few minutes drive away.

24. Februar 2026
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Antwort von Sleeps12

Thank you very much for your kind words!

Bewertet mit 5 von 5 Sternen

Celebrated a family special birthday…

Celebrated a family special birthday and could not fault this accommodation. Every single detail has been thought of. The standard of cleanliness, equipment and facilities was superb. The Host Tom was great, before whist booking and on the day of arrival. A recommended venue for any large gathering in just a beautiful location and setting.

20. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Sleeps12

Thank you so much for your lovely review. We’re thrilled the house was the perfect setting for such a special family celebration and that everything met your expectations!

Bewertet mit 5 von 5 Sternen

Clear and easy to use

Kindly and quickly passed on requests about max numbers of dogs allowed. Clear photos and descriptions

20. Februar 2026
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Antwort von Sleeps12

Thank you very much for your lovely review.

Bewertet mit 5 von 5 Sternen

Fabulous

Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literature on the property and local amenities/interest. The property was clean, had everything we needed,well appointed and a nice touch was having posh biscuits and bottled apple pressie waiting for us on arrival. The beds in all rooms were comfortable. We all a family of 14 mixed generations had a fabulous time.
Thankyou to Sean and Karen.

16. Januar 2026
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Antwort von Sleeps12

Thank you so much for sharing your experience! I'm so glad to hear you and your family had such a fantastic weekend. It’s great to know that all generations had a great time together. We’ll be sure to pass along your kind words to Sean and Karen. Thank you again for choosing to stay with us!

Bewertet mit 2 von 5 Sternen

Unclean, rude, intoxicating causing illness

Sadly our recent experience (Feb 26) wasn't what we would have hoped it to be and worst of all, it was dealt with so carelessly and rudely that I am left to leave a warning advice for using this company.
It was our first time using them for a girls weekend away, celebrating a special birthday. The house looked amazing, we were all travelling for minimum 2 1/2 hours away and excited for the adventure.
We were told 6 hours before we were due to arrive by text message that the sauna at the premises wasn't available to use due to flooding and would we like to cancel. We called them and with the limited time you given us and with some of us already enroute via trains, that we had no choice to proceed. They reassured us that the rest of the house and hot tub in particular was in working order and ready for us.
We turned up and the house was beautiful, except for a cold hub tub which also wasn't clean.
We called them and told them our concern, he said they had emptied it to clean it after having other guests, they laughed and said would we rather it be hot and dirty- sadly we had neither benefit.
We continued trying to make the most of our evening for the sake of not ruining it but we deeply concerned and considering whether we should leave. We checked the temperature of the hut tub again at midnight before going to bed and although it indicated that the temperature was higher it didnt feel it and I feared that it wasn't working properly, I informed the contact via text to let them know. They responded saying they will check in with us the next day.

In the morning thankfully the hot tub was warm. We waited for the contact to come round and to contact us- no word from them at all for the rest of the weekend.
We continued to use the hot tub and the house in order to make the most of the weekend.

On the first night one of us found the bleach smell in her room to be very strong and struggled to open the window. She couldn't but eventually fell asleep. For the rest of the weekend she felt unwell and considered that she had come down with something. 10 days later when she is still struggling to breath and with a horrendous cough that began on the first night, she went to check at the doctors who have diagnosed her with chemical bronchitis.... from the bleach which has burnt her throat.

The worst part of all of this is that Sleeps12 have been so careless and unsympathetic to our pleas of bad service and only gave us a 12% discount.
Shocking.

6. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Sleeps12

Thank you for your feedback. We’re truly sorry your stay did not meet expectations. We always do our very best to ensure our guests’ stays run as smoothly as possible; however, some circumstances — such as the severe and unexpected flooding we experienced in February — are unfortunately beyond anyone's control. As soon as we were informed that the flooding had affected the facilities, the owner contacted you and offered the option to cancel with a full refund. We are sorry that it was too late for your group, but the property owner did their best in these challenging circumstances.

We are very sorry to hear about the health concerns mentioned. No one wants a getaway to end on that note. Guest well-being is extremely important to us, and we always encourage guests to let us know immediately if anything feels uncomfortable during their stay so that we can step in and assist straight away. Neither the property owners nor we received any report regarding a strong cleaning product smell during your stay. Had we been informed, we would have acted immediately — including inspecting the room and offering an alternative bedroom if necessary. At the same time, we trust that guests will prioritise their own wellbeing and seek appropriate care if needed.
In an effort to resolve the inconvenience following your stay, we contacted the lead booker twice to offer compensation in recognition of the disruption caused by the flooding; however, we did not receive a response.

We remain committed to maintaining high standards across all of our properties and are always open to constructive dialogue, while recognising that certain unforeseen events can sit beyond anyone’s direct control.

Bewertet mit 5 von 5 Sternen

Memories to last a lifetime

The only complaint was that I had to leave after a week!

21. Februar 2026
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Antwort von Sleeps12

Thank you so much for your lovely review — “memories to last a lifetime” is exactly what we hope every guest takes away with them.
You’re welcome back anytime — next time, perhaps for a little longer?

Bewertet mit 5 von 5 Sternen

Great place to get together

Very spacious, clean and well equipped ( a bigger freezer would have been good.) good value for the time of year ( February.) swimming pool was a big hit as was the trampoline. We all agreed the beds were very comfortable. We will definitely use this company again.

14. Februar 2026
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Antwort von Sleeps12

Thank you so much for your lovely feedback — we’re really pleased you had such an enjoyable stay! Thank you as well for the helpful note about the freezer — we truly value suggestions like this and will pass it on for consideration.

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