sinks-taps.com Bewertungen 

Outstanding customer service from this company.
From first making enquiries by phone and email to receiving the products the company have been brilliant. I received communication immediately after sales, delivery was fast and also well communicated and I also received an email to check everything was ok and I was happy with the service/product.
Richard was extremely polite and helpful, taking the time to listen and offer great advice. His extensive knowledge of a wide range of products was incredible.
He provided answers to all of my questions and assured me that if I had any problem at all it would be resolved quickly. This gave me reassurance in the company, something very important when buying from the internet.
When I received an item and found a fault Richard at sinks-taps.com resolved it immediately and a new part was sent out directly from the manufacturer within a couple of days. No question, no stress!
Thank you so much. I would highly recommend sinks-taps.com - exceptional.

While every other company involved in our kitchen renovation has been affected by Covid and Brexit, this one managed to deliver our Bluci sink early. Straightforward to deal with and a good quality item for the price.

Bluci VESSONA Twin Lever Kitchen Tap bought online from Sink-Taps.com
Really pleased with the ease of online ordering, the quick delivery and the perfect functioning of our kitchen tap. It came delivered with all the components laid out so neatly and clearly in a padded box, so not to damage anything, which we were impressed with. Our plumber said that the tap was easy to fit and didn’t need any extra parts like some taps do. There were comprehensive instructions, which he didn’t need. I’d highly recommend this tap and the company. The tap looks great, the height makes it easy to fill a kettle, the levers are easy to operate - especially if your hands are wet or dirty - and the water flow is perfect! Great to enjoy a fully-functioning tap again, and it looks brilliant in white and brushed steel too!

Sinks-taps went the extra mile to make sure that the taps we ordered arrived in time for our planned kitchen alterations. Brexit and Covid were conspiring to delay our delivery but with the help of Richard our taps have arrived in time.

I recently bought a sink with half sink, tap and waste system from this company. When my plumber went to fit all the waste pipework it wasn't long enough to connect one plug-hole to the other. I had to go to the nearest plumber's merchant to buy a waste kit.
The tap nozzle was also quite loose and didn't stay where you wanted it to be. It drifted a little.
When I contacted Sinks-taps about the issue their response was that they've never had a problem before! They asked me to supply some photos which I did just before Christmas but I haven't heard from them since.

Ordered taps on 13th October and didn’t receive until 27th January. It says delivery in 4-6+Weeks on website.

I ordered a kitchen sink at a good price which was delivered on time.
Elsewhere it was out of stock and more expensive.

Thank you for the response, Richard, I have sent you a separate email and update the review from 2 to 3 stars as I have now received notification of a part delivery tomorrow. Mistakes do happen, especially in these troubled times, and at least you are doing something about it.

For others that may be facing problems The company does exist and they are now processing my order.

In response to your response (sinks-taps) I can assure you that as per my original review (a) your answerphone hung up and did not give the option to leave any message (I called more than once); (b) your customer service email address bounced back an email I sent as undeliverable; and (c) the "paid extra for" delivery date came and went without any communication from your company. At the time of my first review I genuinely felt scammed and ended up wasting time researching if your company was having financial troubles / had gone bust.
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My original "1 star, avoid like the plague" review is now updated following receipt of an email from Richard. the company is clearly, like many, having staffing issues and my fingers are crossed for a resolution and delivery of goods ordered...
Original review (1 star)
-------- Sink, Tap, and fitting order 5-Jan-21 and I paid extra for 11-Jan-21 delivery. Order still shows as "pending". Their live Chat says it is not manned. Phones hang up as soon as you chose an option. Their customer services email address bounces with "undeliverable" message.
Come on sinks-taps.com - If you don't communicate with your customers (a simple message on your web site, an auto-return on email, a message on your answering machine) then you do not deserve to remain in business.
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over 3 months and still waiting, its not the waiting, as I know the Smeg sinks are on back order from the very busy Italian factories. Perhaps I should set one up.

Nevertheless my review is for POOR customer contact, they are shut now from 19th. And I can't believe all this working from home business as its been most of this year now, so companies have had the time to adjust now.

I am made to look like a fool to my customer and am having to pay him off with a free install.

The reviews on the website do vary from one extreme to the other. Obviously I can only provide a review on my own experience and that is why I have given 5 stars!
Ordered a tap at the weekend, for which the website description was absolutely accurate. Had e-mail contact with Richard who responded very quickly with appropriate update information. The website system was very slow to update but any query I had was answered promptly and accurately. Tap arrived when promised and works a treat! Thank you Sinks-Taps.com, especially Richard.

Spoke to John regarding an error with my order by using the live chat. The chat was answered quickly and John provided fantastic customer support. Will be ordering from this company in the near future as a result of the friendly assistance provided.

I ordered a tap on Monday then changed my mind. Spoke to john via live chat, on Thursday and he managed to stop the order and is sending out another. Refund on the way as well, it was so easy and painless would recommend highly. Love the live chats, so quick and efficient way to get things done.

I purchased a ceramic sink which was just what we wanted and arrived on time. The delivery driver unwrapped the sink and took all the rubbish away with him.
We had trouble trying to find a wastage kit to fit the overflow part of the sink as it was thicker then your metal sinks. I contacted the company to find out if they had something that would fit and within a couple of days we received a pipe that fitted perfectly.
Great customer service and i highly recommend this company

I ordered a tap which stated it was available 3-5 days delivery 6 weeks later after having problems contacting company due the phones not being manned and their online chat not responding I eventually received a response to an email and I have now been told it will be 12 weeks possibly longer to receive my order, when I asked to cancel order and receive a refund I was told I couldn't have one. Richard who I was speaking to reeled off their terms and conditions and was very unhelpful. I think it is unacceptable to pay for an item and not even be given a delivery date. I would not recommend using this company as Richard who is supposed to be Customer Support was anything but helpful infact I found him sarcastic and quite rude.

Brilliant, exemplary service, and competitive pricing to boot! I placed an order but didn't realise the quoted delivery time only applied to the fastest, paid option - which meant the item was going to take five days, rather than two.
Richard was patient about explaining the issue and, despite it being my error, then went the extra mile by upgrading my delivery to ensure that we had the sink to match our fitting schedule. Couldn't have asked for more.

I online messaged to see if there was any way my order could be dispatched asap.
John has been most helpful and arranged next day delivery for me.
So far great customer service and a big relief I wont miss my kitchen template date!!!

Description of sink was BLACK on website both on drop down options and also on image of item. Only in small
Print was described ‘silvery black.’ Photo looked black and could not be enlarged to see the detail of the colour.
When Sink was received the box read SILVERY BLACK as manufacturers description.
Contacted to ask whether it could be returned and exchanged. They said categorical no. No budging, no movement. Nothing. All by email.
Now left with a postage bill of upwards of 60 pounds because they ‘can not afford to pay it.’ Neither can I! Trying to buy locally to help the economy....
Have then received an email telling me that I am writing untruths and trying to sabotage their business.
I think there needs to be some work done to make sure that the description matches the product so that people don’t feel duped and then left with a product they don’t want yet can’t afford to return. Oh, and maybe don’t email someone to tell them that their review isn’t true!

In these difficult Covid times was delighted to receive replacement part with very helpful instructions from manufacturer.

They had a rare hard to find item in stock, responded to my questions and shipped quickly! Would order again