Simply Baby Bewertungen 

Originally not impressed due to slow delivery turn around and the "in Stock and 7-10 working days not being entirely true. Having to chase Customer Service which also went beyond the advertised response time which was initially frustrating.

However Credit to Mike he has kept me updated most days on the status from the suppliers on when I can expect my Parcel. I'm around the 20+ Day mark on a 7-10 Day delivery and should have at least received part of my order by the end of the week.

Had a slight misunderstanding at the beginning but Mike was super helpful and got everything sorted right away. Delivered on dates he said (which was very quick) and kept me in loop when items were dispatched with tracking numbers etc.
Will definitely use company again.

Very impressed with the customer service, it is obvious that they have the customers best interest at heart. Would highly recommend buying from here and I will definitely be using them in the future.

I was having some trouble ordering a pram and the customer service from Mike has been nothing but outstanding! Answering all my questions so promptly by email, and helping me with all my queries and worries, he went above and beyond!

Couldn’t recommend it enough!

Excellent customer service, we had a priority need and they moved heaven and earth to get what we needed to us quickly. You dont find that level of customer support very often. I am more than happy to recommend them.

Great fast delivery. Had some issues with the product and Customer Service people helped me to sort it out fast. Will order again.

Headlines: Lack of communication, late delivery but eventually worked out and can't complain about the products or the price.

My wife and I ordered a bundle package which included a car seat and buggy/stroller in March 24, with our expected baby due in May. Time passed the expected delivery date, and we had minimal correspondence from the company which meant we were unsure on if we would get the delivery in time.

My wife and I both emailed several times, without any reply. Eventually I managed to get through to their customer services who were keen to help and apologised for any inconvenience.

As a result of the delayed delivery and not knowing what progress had been made, we ended up buying a car seat from another company. Our baby arrived at the end of May, a few days after the bundle had arrived (approx 11 weeks).

We then tried calling and emailing the customer services again to go through the refund process for the car seat, which eventually was sorted out.

I would recommend investing in more staff or having better call hours to allow for full time workers to contact you. Or establish a more robust tracking system so things like this can be avoided.

We ordered an out and about buggy and maxi cosy car seat package along with essential accessories.
The bundle package arrived in the end but after 3/4 weeks past estimated delivery which was an already fairly long 3 weeks (plus 7 days as written in the small print).

My wife and I both emailed many times after the 4 week period had passed with no response. We managed to get through on the phone after some more trying and when we did the chap was very apologetic and helpful.

The package arrived along with freebies that they insisted on sending. Overall it had been 7 weeks. Unfortunately there was an item missing.

We tried on email and phone but struggled to get in touch. When we got in touch we were met again by a very apologetic and helpful chap that informed us our emails through the website and email address were going to their junk folder.

The missing items were sent out along with some more freebies as insisted by them, and now we have everything.

Some feedback would be to have some longer hours available to call the customer service line and to check that the email system is up to date and working to avoid further frustration.

Recently purchased a pram, car seat, iso fix base and all the accessories to go with it ready for our first grandchild. Michael was so helpful from start to finish. He advised on what was best to have and his price was so competitive.

We're so lucky to have his business in our local town. We've dealt with him for years now, from buying things for our own children and now our grandchild. He was always at hand to help and guide us in the right direction, we certainly won't go anywhere else. The delivery times were exact and the quality was 1st class. Excellent service!!!

Thanks again for all your help, no doubt we'll be seeing you soon for more products as our family grows. Take care.

Dylan Richards

What a absolute pleasure to deal with mike was excellent don't know if he's the owner but credit where it's due, fantastic price's trusted delivery via DPD network baby's happy babys mother is happy all in all I carnt recommend enough,thanks for all your help Mike and all the best rich.

I have to say, the reception I have just received from Simply Baby this morning was excellent. The gentleman this morning was very knowledgeable and informative which gives you confidence. Buying a car seat for your new grandson is nerve wracking enough and I wish I had just gone to Simply Baby in the first instance. I would definitely advise visiting here to make your purchase of a new baby car seat.

Ordered a pushchair but found out it had been discontinued however simply baby went above and beyond to get one at no extra cost to me.

Can’t thank them enough

Good customer service. Mark went above and beyond to make sure we got all of the parts of our pushchair bundle even when the supplier only sent them half! Would definitely purchase with them again

Company was super responsive to my update request on delivery status. Once it was established that I had made a mistake in my dates (counting all days not just working ones) the company was kindly accommodating to source a car seat from another location and ship it to me. This was done without a request from my side & the problem solving behaviour was above and beyond my expectations and I am truly grateful. My LO was able to travel safely with her grandparents in the car.

Ordered an out n about double pushchair from Simply Baby. Out n about had supply issues which meant the order was delayed from being delivered to Simply Baby. Mike went out his way to source the same pushchair from another store in the UK and arrived a couple of days later. Amazing service and will be using again in the future.

We were let down by another company who kept fobbing us off re expected delivery times, which was causing us a lot of stress and I was upfront about this with Simply Baby who were extremely helpful and reassuring. I cancelled my original order, went with Simply Baby and was provided a courier tracking number within minutes. Highly recommended!

I bought the Upababy Vista V2 stroller Liam pushchair, which I recommend to everyone, very professionally packed, it looks beautiful, I wholeheartedly recommend Simply Baby, I had no problems with them, I received the parcel very quickly, well ahead of schedule they are really good and professional, you can contact them very easily via Facebook messenger, I recommend liking and following their page simply baby, thank you Mike

Mike contacted me via email to offer an alternative seat as I had purchased an ex display which had sold on the website.
He was friendly, informative and gave me several options to choose from. Very professional and reliable. My chosen seat arrived two days later with no problems. Super service. Would definitely use again and recommend this company.

We had a little issue getting the delivery within the original expected window, which could not be helped unbeknownto us at the time. As soon as the owner could, he contacted us, put any worries at ease and we received the travel system the next day. Couldn't have handled it better, really impressed and appreciate the way we were contacted and then the speed of the resolution. Fantastic service!

I ordered a pram from here that was on preorder, unfortunately Simply Baby hadn't got the delivery day correct so it ended up being delivered a month later than estimated. Mike was helpful when I rung him up and tried to speed up the delivery and kept me informed of what was happening. I would contact them before placing a preorder to get a more accurate delivery date but otherwise I can't fault them, and we're very happy with the pram now it's here! Thank you!