Simply Baby Bewertungen 

Avoid Avoid Avoid….. items that show as in stock are not. The delivery times they then give you they don’t keep to. After many emails, calls, and broken promises, I returned the few parts of the order they did deliver and cancelled the order. It’s now been two weeks and still no refund… on top of the £50 it cost to return the goods to them. What ever the saving you might make buying here it’s not worth the hassle.

Fantastic reliable company, done everything possible to get my granddaughters stuff to us as she was born premature.
Went above and beyond to complete my order and was delivered next day.

I purchased our little boy’s car seat through Simply Baby and the experience was great. It came before the estimated delivery date and communication with Michael, the owner has been brilliant. We will most certainly be using simply baby again in the future.

I understand that this is a small business and although I did have to cancel my order because the pram didn’t come in time for my holiday (which they have explained why) and been very apologetic, they have also made such a effort to make things right and make sure their customers are happy and also been very kind in adding store credit to my account as an apology! Which is lovely! So I will be using them in the future xxx

What a complete and utter nightmare dealing with this company. It took over 5 weeks for my full order to be delivered and that was after many, many emails and phone calls chasing and chasing and chasing for an update.

As a first time mum, I thought buying the buggy would be a fairly straightforward process, but this caused stress at a time where you just don't need it in your life. My order was not only late, but incomplete and after much follow up finally arrived over four separate deliveries.

If you want a smooth customer experience, don't waste your time with Simply Baby. Pay the slightly higher price tag and go with a different company to trust that they'll get your order sorted efficiently for you.

So disappointing!

Totally understand this is a one man band, but the website should provide honest and realistic delivery times at point of ordering and provide regular updates on any delays.

If you need purchase quickly, strongly suggest you avoid this company. Unfortunately, from reading these reviews it sounds like my experience is not an isolated one.

Ordered on 28 th September, with expected delivery window up to 14th October (plus the seven extra working days - 23rd October).

I called on 23rd October to ask for an update. When i eventually got through Mike said they were currently processing orders from 20th September, and my order would be prioritised and delivered by the middle of the following week (30th October).

I emailed again on 30th October to get an update to no reply.

Most items turned up on the 7th November, but two items were missing.

I have emailed multiple times about these missing items and got no response.

It is now 6 weeks since ordering!!

Update: All items have now arrived and no issues with the products. Mike called me today to apologise for the delays and lack of communication.

Really kind, honest and helpful advice and my order arrived before the due date, which was a real bonus. It was a real benefit that I’d ordered from a small company, as they were able to offer tailored advice and I got to speak to a real person who knew their products inside out. Thanks so much!

The site was very easy to order off of with no problems and fast dispatch and delivery the order came well packaged and wrapped and perfectly as pictured and described.

Beyond shameful. We had to contact them like it was a full time job just to get half of our order. Taking its usually new parents buying pretty expensive prams and car seats, these people should be ashamed of themselves for putting us through this sort of stress leading up the giving birth. Absolutely shameful

Honestly the recent reviews don’t give this business justice. Not every single persons experience is the same so you shouldn’t discourage others to order from this business. My experience was absolutely great!! I order the silver cross pram bundle for my daughter and the estimated delivery said 12th November and I received my order on the exact date stated on my email. This is a one man run business so you have to be patient as they probably receive about 400/500 orders and can’t deal with them all at once. I would definitely give this business a 5 out of 5 rating.

I want to be 100% honest, shopping at SimplyBaby wasn’t an easy experience. For what I can gather they are fantastic with their in-person shop, but their online ordering system definitely needs improvement. I had to comment multiple times on public posts and try to contact them via email, phone and every possible channel to be assisted, and it took a while before I was actually listened to by the owner - definitely not what you want to deal with when you’re heavily pregnant.

However, having said that, my order was fulfilled and once the pushchair I wanted was found I received it very quickly. I would recommend shopping there in-person though as their customer service is extremely slow and frustrating.

I have emailed and called this company many times. I ordered my pram over three weeks ago and it still has not arrived. No response at all.
I really need this item. So disappointing

Delivery earlier than expected and great customer service.
Had a couple of questions and one phone call and everything was answered.
Lovely personal service and would highly recommend using this company as your order is not lost in a huge company.

Ordered a pram in August and was expected to be delivered by 19/09. After my partner emailed Mike, he rung me straight away and explained the whole situation, it’s totally out of his hands as supplier was out of stock and messing him around. Mike went out of his way to sort it out and I can’t thank him enough. Great service an will order from here again!!

Thank you

Frustrating lack of customer service. Ordered an item in late August and item is still ‘processing’. No response to calls, emails or social media posts. I understand it’s a one man band - clearly he seems some help or should stop trading as customers deserve better.

Our Silver Cross Pop pram was running late but when put in contact with Mike, he was able to get it sorted ASAP, which we really appreciated! Simply Baby offered the best price on this pram. It has now arrived and is great. I had never used Simply Baby before but will definitely use again in the future. Thank you! 😊

Thank you so much to Mike at simply baby!
Few issues resolved!
I remain happy with the service

This is my 2nd edit of this review. Firstly, I ordered a pram which wasn’t delivered on time. After attempting to contact simplybaby multiple times without reply, I had left a negative Trustpilot review. Simplybaby contacted me swiftly after that explaining the supply chain issues and were able to resolve my order by providing a different pushchair. As they were able to resolve my issues within 24 hours of finally responding, I had updated my TP review.

Fast forward a month and I had used my store credit (replacement pushchair was cheaper than the one I initially ordered). The items I ordered were due to be delivered on Oct 16th. It is now Nov 6th and I am in the same cycle of no communication or response from Simplybaby. After I receive my products I will not be using this website again. The lack of customer care is really bad.

Not impressed due to slow delivery turn around and we are still waiting… and no replies from customer services

Got excited to think that our order had been dispatched with DPD to only see that our car seat had arrived and no pushchair and no update from Simply Baby.

Having to chase Customer Service which also went beyond the advertised response time is beyond frustrating we have tried calling, emailing and social media and yet to get anywhere.

Ordered the Egg 3 bundle in mink , I have to say this has been a pure delight ordering from simply baby , first class service and the gentleman on the phone always responded to my emails and called to let us know when out for delivery, to the gentleman on the phone the lord family can't thank you enough you are a legend. Would highly recommend simply baby, totally 1st class service 👏