Simply Baby Bewertungen 

SAVE YOURSELF AND AVOID!!

Ordered a silver cross pram and car seat bundle in May with an estimated delivery date of 9th - 12th June.

After missing the delivery date and not hearing anything I emailed and used the website contact form. Mike responded saying there was a delay with the supplier but we would receive goods middle of July at the latest.

Again this date came and went and the silver cross website showed the items in stock. After numerous phone calls I got hold of mike, who said he wasn't sure the state of order but would chase. This was alarming as you should be fully aware of the state of an order that's over a month late.

I gave Mike the benefit of the doubt and was expecting him to call the following day with a new delivery date. Nothing. I made 20 calls over the next few days but nothing.

On the website my order still says "processing". I have emailed cancelling my order and thankfully I paid with a credit card so the credit card company are chasing for a refund as well. I was fortunate enough to have money left of the card to buy through silver cross direct. I placed the order with them and the same goods that Mike had been promising for months arrived 2 days later.

This company has added so much unnecessary stress at what should be a magical time. The complete lack of communication and any care of the distress the business failings is causing is disgusting

I ordered a double pram from Simply Baby and have not received it. Despite repeated attempts to contact the company, I’ve had absolutely no response or update. This is completely unacceptable, especially for such a vital item.
I placed my trust in Simply Baby for an important purchase, and they have failed to deliver—not just the product, but any form of customer service. I now have no choice but to initiate a chargeback through my credit card provider.
It is disgraceful that a company would cause this level of stress to a pregnant customer. I strongly advise others to avoid Simply Baby. Based on my experience, they are unreliable and unresponsive.
Please DO NOT Use these scammers!!!!!

Purchased a new SC cot bed mattress with an estimated delivery of 14 days.
Never received...
After the first order confirmation email we've had no response whatsoever to countless emails and phone calls, we asked to cancel the order no response. Opened a PayPal dispute. Didn't even respond to PayPal, we just had to wait the maximum amount of time PayPal gives for a refund due to no response.
Absolutely disgusting.
Worst company we've ever purchased from

Ordered from Simply Baby 24/7 with a delivery time of 7-10 working days. After a couple of days looking at reviews, I got really worried I'd made a mistake and emailed the company for updates and reassurance. Didn't hear back until my partner messaged them a few days later and Mike called to say he would prioritise my order and would be with me midweek (which has been and gone). Called twice, left a voicemail and sent multiple emails to no response. Then emailed to cancel as lost confidence in my order ever arriving. Super disappointed and have issued a chargeback through my bank as I am dubious of it even turning up per other reviews!! I'll be ordering my travel system elsewhere which has much better reviews and communication. This is the last thing parents-to-be need with the usual stress of prepping for a new arrival!
UPDATE: Have been issued cancellation and refund per my request. Atleast that has been arranged, but still disappointed. I'd recommend any other small shop but this one!!

Ordered a car seat online with an estimated delivery within 10-15 days. A month had gone by with no delivery or update. No replies to emails, really difficult to find a working phone number (01743667912 this one works). But no luck resolving the issue this way. Ultimately needed to speak with my bank to get a refund.
It's amazing to see Mike has the time to reply to 5 star reviews, but not to sort his companies wrong doings.

Updating from 1 star to 3 as Mike seems to be making an effort to improve the companies short falls.

The usual problems if you read the reviews - baby arrived on time, travel system long overdue, which no amount of inducement was able to rectify. I get the impression that this outfit is essentially using its customers as a bank, probably with little working capital. In the end I started the (joke) refund process, culminating in obtaining a chargeback through my bank, then bought the exact same travel system from Lesters of Manchester, who were very friendly and had the items in stock (at a considerable discount), unlike the '10-14 days delivery' definition of 'in stock' advertised by Simply Baby. I have now opened a case with Trading Standards.

ordered my daughter's new car seat on the 2nd July, with and estimated delivery date between 17th -23rd July 25, this date came and went i emailed them on the 19th July to see if i could an update, with no reply, i tried the telephone number which does not work, i then emailed again 23rd July as well as posting on the social media, to which then Mike replied and thanked me for my ordered and would get back to me ASAP with an update on my order. I emailed back again Monday 28th July to ask for an update and could he please start the refund process if no update. i got no reply. so i emailed again 29th July and still no reply. it is now 1st Aug, i have had to go through my bank to get a refund and will be reporting to trading standards as by looking the reviews this is happening to alot of people.

I advise nobody to buy online from this company and go to the shop if you're local to them in Shewsbury, but there is noway they have a good online presence and obviously cannot keep up with an online demand. please report to trading standards if you have had a problem as this can stop this happening to others.

What a terrible experience, save yourself the hassle and order from a different company! I ordered a travel buggy with Simply Baby on the 28th June, with expected delivery to be 14th-18th July. We sold our larger buggy in anticipation and were left buggy-less for a couple of days which I thought was manageable until the expected delivery. To date I’ve had no updates or responses to my several emails and Instagram messages. We are going on holiday in early August and need a buggy for this for our near 2 year old. It’s honestly shocking to accept orders, not send them and then refuse to communicate with customers.

You order you don’t receive you try to contact them no reply. Pay thousands get nothing

Save yourself the headhache and buy from a more reliable shop. We bought a travel system from them on 26th June, this was supposed to arrive the 16th July. After no updates we decided to contact the shop. We have sent 3 emails in two weeks and have not heard from them. I am now afraid this shop might be a scam. My due date is in a few weeks and I am now in the position to deal with this and all the stress that is coming from the situation.

Ordered a stroller months ago that was due to be delivered by 4th July. Have since sent 3 emails chasing and haven’t had a single response. I have now tried logging into my account to track and my account says it is temporarily unavailable! So disappointed with this and will never ever order from a boutique company again. Now having to go through my bank to try and get my money back.

Excellent communication and customer service 😊 pushchair even arrived earlier than was expected.

Great store, great website and pricing. Struggled a little to get in touch via emails landing in junk folders etc but managed to get order all sorted and Mike has been helpful.
I do think the store contact number needs updated online as I couldn’t get in touch via phone number which shows on website and trust pilot etc.

Really happy with the service provided. Mike was extremely helpful with getting the item I ordered to arrive sooner than the estimated date. Polite and fast at responding. The item is fantastic and exactly what I was looking for fully recommend the out and about v5 double for any parents with a toddler and newborn. Also I believe simply baby is the only nursery site that offers interest free monthly payments which is also a massive attraction! Fantastic all round. Thank you very much!

UPDATE: Mike, the owner, called me personally after reading the original review below -- our items arrived in separate boxes shortly after his call on 6 June and 7 June, direct from Nuna. I appreciated the call from a small business owner to discuss the review and provide more clarity on our order, although a bit awkward as he wasn't very happy with my review :) Had I known Simply Baby was such a small business, we probably would have gone with a bigger provider to avoid the stress around a timely delivery, as we were working under a deadline with our due date. If we didn't have such a deadline to work toward, we'd have been more happy to wait longer than the original timeframes promised, as we do try support smaller businesses where possible. I will say though it's not that clear from the Simply Baby website just how small the shop is, and that they order some products on a drop-shipping basis. Given that I had already emailed and asked for transparency on any potential stock issues (because of our due date), we're not happy that in the end that this didn't arrive within the promised timeframe. However our travel system ultimately arrived before the baby did, and in perfect condition. So disaster avoided.

ORIGINAL REVIEW
Ordered a travel system on 15 May. It’s now 4 June and our order still says processing. I contacted customer service a few days ago for an update and was told the order status wouldn’t change until it was delivered and to wait until the delivery timeframe of 29 May - 3 June, which has come and gone without any updates or correspondence. Very worried our little one is going to arrive and we’re going to be stuck without our very expensive travel system.

At the exorbitant price paid you’d think you’d get some accurate and regular updates relating to the order process, dispatch, and delivery.

Still waiting for an update, our items, and I guess to see if we’ve made a huge mistake!!

Great experience getting the whole travel system from SimplyBaby. The order was received way earlier than expected !
Thanks Mike and Team !

Great service from start to finish.
Small complications out of their hands were made a priority to rectify.
Appreciate all the effort that went into our order!

Mike went above and beyond to ensure that I received my order quickly as needed it sooner than anticipated. Would highly recommend

Best £1600 I've ever spent

Fast delivery. Items were perfectly described and couldn’t fault our order we love the fame maxi cosi pram couldn’t be happier we our order