Always easy to order online, but not this time. I had to call customer services as I had a code to get 5% off, and the code was not being accepted by the online order system. Having rang customer ser... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Always easy to order online, but not this time. I had to call customer services as I had a code to get 5% off, and the code was not being accepted by the online order system. Having rang customer ser... Mehr ansehen
Unternehmen hat geantwortet
I have bought from Shipton & Co for many years. Their products are of the highest standard and quality. I have never once been disappointed. The customer service team for ordering and queries are exc... Mehr ansehen
Unternehmen hat geantwortet
The company is always disappointingly slow at dispatching goods to customers, even when the goods ordered have been described on the website as being in stock. There is little or no feedback on order... Mehr ansehen
Unternehmen hat geantwortet
I have been dealing with this company for many years, they provide a range of first class quality products. My recent experience continued to support my high opinion of their excellent service level,... Mehr ansehen
Unternehmen hat geantwortet
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , Vereinigtes Königreich
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Hat 100 % seiner negativen Bewertungen beantwortet
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Beautiful jewellery, I have bought online and instore in in bowness on windermere, the assistant was really very helpful, polite and a pleasure to deal with, the quality of the jewellery is beautiful and the prices are very good. I also ordered a gift online to be sent to the recipient and the service was excellent. I also look out for older pieces which are quite stunning and well worth buying as shipton &co produce some unique pieces. I highly recommend them.

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Have bought many times both on line and in store and have always been happy with the quality and price of the products

Antwort von Shipton & Co
I made the order by post. I waited and waited then I sent an email to enquire who much longer I would have to wait. It took approx another 10days. Like the merchandise but I don't rate the admin and delivery service

Antwort von Shipton & Co
I've purchased one item from their Newquay shop and one item online. Brilliant service, fabulous products and reasonable prices.

Antwort von Shipton & Co
Love this company!
I first heard of them when one of their catalogues was delivered with junk mail over 10 years ago. In the beginning I used to recycle the catalogues as I thought them 'too posh' with prices out of my range, however in 2013/14 following Cancer diagnosis and major surgery, plus an exit package from previous employer, I'd decided to thank my family for their love and support by saying they could choose something from the company (within reason 😉)
I've had nothing but excellent service from them from repairing rings I'd originally bought from them to them contacting me whenever the size of ring wasn't available and not being able to size up/down the nearest size due to how the ring was designed e.g not a single band etc, allowing me to swap in totally different rings instead and refunding or making arrangements to pay the difference.
They are my go-to when I need a boost 💝

Antwort von Shipton & Co
Looked after me well and helped to make the purchase simple with their knowledge of the products. Goods arrived very quickly and in plenty of time for my wife's birthday. Something a little special that you don't find in the shops.

Antwort von Shipton & Co
Ordered on line, said would take 7/14 days didn't realise it was working days so sent email saying needed by Saturday (24th) took 2 days to reply and just going through system which wasn't really a reply sent another email saying if they could not guarantee delivery I would cancel order it was posted out on Wednesday and arrived on Thursday, so our twin granddaughters got there 21st Birthday presents on time.

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As usual the goods arrived on time and were perfect. I always find Shiptons a good company to deal with.

Antwort von Shipton & Co
I have purchased several pieces from you kin the last couple of years and they have always equalled myself and my wife's expectation. The service is good and up to the brochure's description.
We shall continue using Shipton whenever necessary.

Antwort von Shipton & Co
I Purchased a lovely Lapis lazuli bracelet which I am delighted with. The customer service person I spoke with was polite and helpful.

Antwort von Shipton & Co
as a past Shipton customer I am very satisfied
with the past and present service. Jewellery is of a very high standard.

Antwort von Shipton & Co
I give customer service 5 stars for their information, reassurance & support.
Before I purchased the two items, I requested reassurance that they would be delivered in time, as one was a Birthday gift.
Unfortunately due to previous experiences of being too lengthy a time with dispatch & delivery, this was of great concern to me.
I had to call customer svs again for that very reason.
The lady I spoke to there was so helpful. That is my reasoning of 5 stars given.
I need to add that these two sets of shell pearls were not in the best of conditions. With chippings from them left in the satin boxes.
I have to say that this is the first time the quality of Shipton & co items wasn't up to scratch. I am sorry to state that, as this is most unusual.
Hence the 3 stars.
This was a prompted review.

Antwort von Shipton & Co
Easy ordering, product exactly as expected and incredible quality
Will definitely use the company again

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Reliable swift service via telephone ordering. Helpful and polite sales assistant.

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Beautiful jewellery
And brilliant prices. The shipping time is the only reason for 4 stars not 5

Antwort von Shipton & Co
Let me start by saying I would order again. Customer service was not brilliant over the phone and there was no response to an email I sent.
Item took a while to arrive. It was for a birthday present and didn't arrive on time. That's fine as it was for my mam and she understood. Item was perfect in its own right but did not look like the one on the website! The item looked green tones on the website and pinkish tones in real life.

Antwort von Shipton & Co
Excellent customer service. Good web site. Well packaged goods.

Antwort von Shipton & Co
Good response from customer services when I requested an out of stock item. It was ordered and I was notified when it became available. It was delivered promptly and in good condition. The product was a gift, which was completely appreciated.

Antwort von Shipton & Co
Very prompt service, as always.
Delighted with earrings.

Antwort von Shipton & Co
Ordered just before Christmas and wasn't expecting it to arrive by Christmas (not that it was a present) but it arrived in a couple of days, securely packaged. Loved the item - just as it looked online. Very pleased with service and item. No complaints.

Antwort von Shipton & Co
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