Shipton & Co Bewertungen 

1'727
•
TrustScore 4.5 von 5

4.3

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Always easy to order online, but not this time. I had to call customer services as I had a code to get 5% off, and the code was not being accepted by the online order system. Having rang customer ser... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have bought from Shipton & Co for many years. Their products are of the highest standard and quality. I have never once been disappointed. The customer service team for ordering and queries are exc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

The company is always disappointingly slow at dispatching goods to customers, even when the goods ordered have been described on the website as being in stock. There is little or no feedback on order... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have been dealing with this company for many years, they provide a range of first class quality products. My recent experience continued to support my high opinion of their excellent service level,... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juwelier
  2. Juweliergeschäft
  3. Schmuckdesigner
  4. Schmuckgraveur
  5. Schmuckhersteller

Vom Unternehmen geschrieben

Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.


Kontaktinformationen

4.3

Hervorragend

TrustScore 4.5 von 5

1727 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.3

Alle Bewertungen

(1'727)

195 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Beautiful jewellery

Beautiful jewellery, I have bought online and instore in in bowness on windermere, the assistant was really very helpful, polite and a pleasure to deal with, the quality of the jewellery is beautiful and the prices are very good. I also ordered a gift online to be sent to the recipient and the service was excellent. I also look out for older pieces which are quite stunning and well worth buying as shipton &co produce some unique pieces. I highly recommend them.

9. Februar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for such a generous review and recommendation. We’re so pleased you’ve enjoyed shopping with us both online and in Bowness on Windermere, and that our team made your visit such a positive experience.

Bewertet mit 5 von 5 Sternen

Happy Chappie

Have bought many times both on line and in store and have always been happy with the quality and price of the products

19. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for your continued support. We’re delighted to hear that whether shopping online or in store, you’ve always been happy with both the quality and value of our pieces.

Bewertet mit 2 von 5 Sternen

I made the order by post

I made the order by post. I waited and waited then I sent an email to enquire who much longer I would have to wait. It took approx another 10days. Like the merchandise but I don't rate the admin and delivery service

2. Februar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for taking the time to leave your feedback. I’m very sorry for the delay you experienced with your postal order. Postal orders can take a little while longer due to the FREEPOST service we offer and time to process the order at headoffice but we are looking to how we can improve this. I’m pleased to hear that you like the merchandise. Thank you again for your patience.

Bewertet mit 5 von 5 Sternen

Fantastic!

I've purchased one item from their Newquay shop and one item online. Brilliant service, fabulous products and reasonable prices.

6. Februar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for your lovely review. We’re delighted to hear you enjoyed both your visit to our Newquay shop and your online experience. It’s great to know you found our service, products, and prices just right.

Bewertet mit 5 von 5 Sternen

Love this company!

Love this company!
I first heard of them when one of their catalogues was delivered with junk mail over 10 years ago. In the beginning I used to recycle the catalogues as I thought them 'too posh' with prices out of my range, however in 2013/14 following Cancer diagnosis and major surgery, plus an exit package from previous employer, I'd decided to thank my family for their love and support by saying they could choose something from the company (within reason 😉)
I've had nothing but excellent service from them from repairing rings I'd originally bought from them to them contacting me whenever the size of ring wasn't available and not being able to size up/down the nearest size due to how the ring was designed e.g not a single band etc, allowing me to swap in totally different rings instead and refunding or making arrangements to pay the difference.
They are my go-to when I need a boost 💝

20. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for sharing this — it genuinely means a great deal to us. We’re incredibly honoured that our jewellery has played a small part in such an important and personal chapter of your life. Knowing we’ve been able to help you find pieces that bring a little lift when you need it most is exactly why we do what we do.
We’re so glad to be your go-to when you need a boost 💝

Bewertet mit 5 von 5 Sternen

Looked after me well and helped to make…

Looked after me well and helped to make the purchase simple with their knowledge of the products. Goods arrived very quickly and in plenty of time for my wife's birthday. Something a little special that you don't find in the shops.

30. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for your kind words. It’s lovely to know you found something a little special — that’s exactly what we aim for. We hope your wife enjoys her gift and we look forward to helping you again in the future.

Bewertet mit 4 von 5 Sternen

Arrived in time

Ordered on line, said would take 7/14 days didn't realise it was working days so sent email saying needed by Saturday (24th) took 2 days to reply and just going through system which wasn't really a reply sent another email saying if they could not guarantee delivery I would cancel order it was posted out on Wednesday and arrived on Thursday, so our twin granddaughters got there 21st Birthday presents on time.

15. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your feedback. We’re pleased the order arrived in time for such a special occasion and hope your granddaughters loved their 21st birthday gifts.

Bewertet mit 5 von 5 Sternen

A good company

As usual the goods arrived on time and were perfect. I always find Shiptons a good company to deal with.

24. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your review, we’re so pleased you’re happy with your order.

Bewertet mit 5 von 5 Sternen

Great Service

I have purchased several pieces from you kin the last couple of years and they have always equalled myself and my wife's expectation. The service is good and up to the brochure's description.
We shall continue using Shipton whenever necessary.

17. Dezember 2025
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for your kind words and for your continued support over the past few years. It’s always nice to know our pieces are appreciated exactly as described, and we truly value your loyalty.

Bewertet mit 5 von 5 Sternen

I Purchased a lovely Lapis lazuli…

I Purchased a lovely Lapis lazuli bracelet which I am delighted with. The customer service person I spoke with was polite and helpful.

16. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your kind review. We’re so pleased you’re enjoying your Lapis Lazuli bracelet and that our customer service team was helpful. Your feedback is much appreciated.

Bewertet mit 5 von 5 Sternen

high standards

as a past Shipton customer I am very satisfied
with the past and present service. Jewellery is of a very high standard.

26. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your continued support. We’re so pleased to hear you’re very satisfied with both our past and present service, and that you value the high standard of our jewellery. Your feedback truly means a lot to us.

Bewertet mit 3 von 5 Sternen

Items are usually excellent.

I give customer service 5 stars for their information, reassurance & support.
Before I purchased the two items, I requested reassurance that they would be delivered in time, as one was a Birthday gift.
Unfortunately due to previous experiences of being too lengthy a time with dispatch & delivery, this was of great concern to me.
I had to call customer svs again for that very reason.
The lady I spoke to there was so helpful. That is my reasoning of 5 stars given.
I need to add that these two sets of shell pearls were not in the best of conditions. With chippings from them left in the satin boxes.
I have to say that this is the first time the quality of Shipton & co items wasn't up to scratch. I am sorry to state that, as this is most unusual.
Hence the 3 stars.
This was a prompted review.

23. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for taking the time to share such detailed feedback. We’re pleased to hear our customer service team were able to provide the information, reassurance, and support you needed, especially with a time-sensitive birthday gift.

We’re very sorry to hear that the shell pearl sets did not arrive in the condition you would expect. This is certainly not the standard we aim for, and we appreciate you highlighting it. Your comments have been noted and will be shared with the relevant team, as quality is extremely important to us.

Bewertet mit 5 von 5 Sternen

Easy ordering

Easy ordering, product exactly as expected and incredible quality
Will definitely use the company again

26. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your lovely feedback. We’re so pleased to hear everything was easy to order and that the quality met your expectations.

Bewertet mit 5 von 5 Sternen

Necklace purchase

Reliable swift service via telephone ordering. Helpful and polite sales assistant.

10. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

We’re pleased to hear you found our telephone ordering service reliable and swift, and that our sales assistant was helpful and polite. Your comments are much appreciated.

Bewertet mit 4 von 5 Sternen

Beautiful jewellery

Beautiful jewellery
And brilliant prices. The shipping time is the only reason for 4 stars not 5

11. Dezember 2025
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your feedback. We’re pleased to hear you love the jewellery and our prices. We appreciate your comments on delivery times and will certainly take this on board as we continue to improve our service.

Bewertet mit 3 von 5 Sternen

Let me start by saying I would order…

Let me start by saying I would order again. Customer service was not brilliant over the phone and there was no response to an email I sent.

Item took a while to arrive. It was for a birthday present and didn't arrive on time. That's fine as it was for my mam and she understood. Item was perfect in its own right but did not look like the one on the website! The item looked green tones on the website and pinkish tones in real life.

16. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your feedback and for saying you would order with us again — we really appreciate that.

I’m sorry your experience with customer service and delivery was disappointing, and that the item didn’t arrive in time for the birthday. I also understand your comments regarding the colour difference. If you would like to exchange it, we will be more than happy to help.
We’re pleased you were happy with the item itself and thank you for taking the time to share your experience.

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. Good web site. Well packaged goods.

7. Januar 2026
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your lovely feedback. We’re really pleased to hear you found our customer service excellent, our website easy to use, and your order well packaged.

Bewertet mit 5 von 5 Sternen

Good service

Good response from customer services when I requested an out of stock item. It was ordered and I was notified when it became available. It was delivered promptly and in good condition. The product was a gift, which was completely appreciated.

1. Dezember 2025
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for taking the time to share your feedback. We’re really pleased to hear that our customer services team were able to help with your out-of-stock enquiry and keep you updated until the item became available. It’s lovely to know it arrived promptly, in perfect condition.

Bewertet mit 5 von 5 Sternen

Very prompt service

Very prompt service, as always.
Delighted with earrings.

20. Dezember 2025
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you for your feedback. We’re so happy to hear the service was prompt as always and that you’re delighted with your earrings.

Bewertet mit 5 von 5 Sternen

Fast delivery, safely packaged and lovely item.

Ordered just before Christmas and wasn't expecting it to arrive by Christmas (not that it was a present) but it arrived in a couple of days, securely packaged. Loved the item - just as it looked online. Very pleased with service and item. No complaints.

16. Dezember 2025
Bewertung ohne vorherige Einladung
Shipton & Co-Logo

Antwort von Shipton & Co

Thank you so much for taking the time to share your experience. We’re really pleased your order arrived so quickly and safely, especially at such a busy time of year. It’s lovely to hear that the piece was exactly as expected and that you were happy with both the service and the jewellery.

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