Shanly Homes Bewertungen 

Shanly shouldn‘t be in this business
I lived with a broken fridge for two months (including Christmas) right after moving in. I have been living in the flat for 9 months and I am still waiting for my shower to be fixed. This was supposed to be a brand new flat, they do everything to avoid replacing appliances with proper ones and tell you to deal with it calling the appliance companies etc. Customer service is another story.. I’ve never been messed around like this before. Stay away from Shanly.

I purchased flat in July 2023 in Sidcup, on handover I noticed a damp patch in a small cupboard in hallway, I was assured this was rectified and damp was sorted. November 2023, reported the same damp patch and all again was rectified by John on site builder. Early 2023 damp was found in bedroom behind bed, John visited again. I contacted Gemma at Leatherhead office who said she would arrange builders etc to rectify the problem. A large hole was cut in the wall in the bedroom to find leak, there was so much damp the carpet was damp and mouldy. I was assured by Rab Construction Director that leak had been found in bathroom. John and Rab assuring me the source of the leak had been found everything had now dried out, that was 27th April. It took until a further month for redecoration to be completed. The carpet was finally laid on 9th June after Gemma blamed the carpet fitter John for not ordering carpet when she originally asked him to order it in March, he was unaware of this conversation. I contacted Gary Perry Southern Regional Managing Director, his PA Kate Baldwin replies on his behalf! who gives it all "leave it with me and I'll sort it out" but surprise surprise nothing is done. As of today's date 28th June, nearly a year after purchasing the flat, there is still damp in the bathroom, I've been waiting on a call from Rab the Construction Director who is supposedly going to visiting the property to find the leak which he said was all sorted back in March, or is it another leak? Shanley Homes is not a small company so you would hope that they had tradesmen to be able to find a leak! Yes the damp did dry out, but it seems that was only because a big hole was cut in the bedroom wall allowing air to circulate, but as has been proven the leak was never found and I really hope it doesn't yet again travel into the bedroom, damaging the walls and carpet. My advise, steer clear of Shanly Homes, as mentioned before in another review, they put lots of pressure on you to complete your purchase then even if the builders are on site and you have a problem they just do not want to know. 11 MONTHS TO FIND A LEAK AND ITS STILL NOT BEEN FOUND! ITS A TWO BEDROOM FLAT! what does that tell you?

The personnel were so warm and friendly, welcoming and nothing is too much trouble.

Shanly Homes were firstly very aggressive in their sales technique and put an unnecessary amount of pressure and speed, in a process that is already very expensive and stressful. But this is not the true problem. The actual issue is that once you buy a property from them, their Customer Service Team really have no interest in helping you should you have any issues! Their response is always 'the computer says no!' or they almost try to revert the issue as if it is your fault!! Their customer services team really need a lesson in empathy. How would they feel if they spent their entire life savings (and more) and found that the bathroom continuously stunk of sewage! They do not care. I am not sure it is worth the frustration. Very bad customer service.

DO not buy from this developer. poor quality (such as thin thin walls and cheap installments) from the get go with numerous issues within the apartment and apartment building. in fairness, they do fix the problems within the first 2 years but after the issues continue and you're on your own. As an example, we still have a broken front door to our apartment block only 3 years after being installed but no one is helping.

they also use poor management companies to look after your building which charge alot a year and don't provide much.

the biggest concern is that i was mis-sold their services and products, when i bought my flat they informed me that on the premise that there would be visitor spaces that were unallocated and for communal space (no one could buy) and now they have changed this and you are not allowed visitors unless you pay for an allocated visitor spaces. They are now claiming this never was never the sold to us even though multiple people were told the same and multiple eye witnesses, i wouldn't surprised if this goes further than visitor spaces so please be careful with what they tell you to 'sell' the product.

the complaint has been raised and will update this review based on the outcome but based on my overall experience from shanly, i would not recommend using them.

Excellent sales team, after care, and all round brilliant people to talk to especially as a first time buyer from them with lots of questions!

A disgraceful installation of an Ideal Standard EasyBox. Leaking since handover and Shanley not interested.

Shared ownership beware!
These people increase your rent by THE MAXIMUM every year. But they do not have the competence or decency to inform you in advance. Instead, in June or July you are suddenly inundated with invoices from a company called ‘Sorbon’ aggressively demanding back payment from the start of the year. Totalling several hundred pounds.
In the worst cost of living crisis, it’s disgraceful behaviour from any company.
Shanly and Sorbon, have the decency to CONSULT WITH RESIDENTS please, and do not treat people like this.

Bought in 2003 overall loved the house, however the builders left us with a gas leak from the hob and no outside relief valve for the boiler. When we were moving in 2021 Shanly homes told us we needed to pay them £800 for the two alterations we had done to the house, as we needed their permission without this we could not proceed with our move. Watch out for the covenants and management fees.

Shanly's plumbing work on new houses is horrendous. Our boiler had problems from the start. We had to replace it after 5 short years and it was a total mess inside.

We've been happy here. And Shanly should be asking happy customers to write reviews here...

I live in a flat that is a Shanley home. This is the Wye Gardens property in High Wycombe. Built in 2003. I moved in 2015.

This has got to be the worst built property I have ever lived in. The whole thing is cheaply made, clear cost cutting exercise when this was made. There is ZERO sound insulation here, I mean you can hear everything, talking, snoring the lot!! There is no privacy due to this defect in the construction. When neighbours upstairs and downstairs open and close their kitchen drawers it sounds like thunder in my flat! The floors are concrete, but the walls are hollow plasterboard and concrete. It’s unbelievable at how appalling it is.

Avoid Stanley as they clearly build to a budget.

Please avoid

If I could give Shanly zero stars I would. We paid half a million pounds for a flat in the new builds in Maidenhead across from the Coppa Club. We were sold that these were luxury flats which they have proven not to be. We were also told that no bars would be built in the commercial spaces under our buildings, guess what is being built? A BAR.

From day one there have been issues such as the toilets not working, cheap fittings in the bathroom falling off, scratches all over the walls, ceiling not being level, kitchen doors damaged, leaks in the bathroom due to improper installation, divider between our flat and our neighbours being off plan so it had to be reinstalled, gutters spilling out onto our terrace having to be fixed, windows and doors not opening and closing properly, fittings are cheap and not luxury, issues with leaking showers, carpeting is very cheap, the list goes on. On the coldest days of winter the heating stopped working in the top floor flats (one of which I live in), we called the emergency number and no one came for over 24 hours and then said there was air in the pipes causing issues with the underfloor heating.

Our lift has broken down, one time for over a month. This meant that anyone who has a disability that does not allow them to climb stairs could not get to their flats.

We have been here for nearly a year and some of these defects still are not fixed, you constantly get passed around and have contractors showing up with no warning just expecting you to be at home. Even the contractors who come in think Shanly are a joke.

We also had an incident at the beginning of the year where drunk teenagers broke into the building because the door was not fitted properly and vomited all over our stairwell. Shanly tried to accuse the residents and then it took them over 24 hours to find a cleaner to clean it up. As they have not handed the property management over to the residents it was their responsibility to do this and we pay service charges for a reason.

That brings me onto the lack of CCTV. After the vomit incident we reported this to the police who could not do anything because we have no CCTV. There is constantly undesirable people loitering at night in the walkway up to the building. On top of this our front door to the building has been broken for weeks and no one seems to care to fix it so essentially anyone can get into the building. We have also had stolen packages from our mail area and constantly have builders in and out making a mess. I have even seen people break into the building site across from me at night and spend the evening making noise, running around and drinking. Surely CCTV would have been helpful for them.

The parking garage has flooded many times and the "secure" gates have broken which Shanly tried to blame on the residents.

We have also had the water shut off many times in the building with no notice. We were once told that sub contractors showed up without notice and shut off the water, how did they get into the site without notice? The most recent laughable excuse was that Thames Water shut off the water. However my husband went to find the site manager once myself and other residents realised we had no water, asked him to fix it and it magically turned on again. Clearly had nothing to do with Thames Water.

I could go on and on but I think the point is clear, there is nothing luxury about these buildings. Their sub contractors swear, scream, blast music and have a poor culture of health and safety including not wearing hard hats. It is the most unprofessional company I have ever dealt with. Complaints have been put into the council and HSE.

I am sure Michael Shanly is too busy avoiding paying his taxes (simply Google his name to find out) and paying off the council so he doesn't have to put aside a certain number of flats for council tenants (I heard this out of the mouth of a Shanly employee) but maybe he could take two seconds out of his precious time to look at what shambles his company is in and how pathetic it makes them look.

Seen 3-4 other new builds before buying with Shanly @ Merchants Place. The spec is just on another level with Shanly - dual fuel radiators, underfloor heating, fully equipped kitchen, turfed garden with a shed and so on.... We're very happy and so are our neighbours.

Purchased a Shanly Homes detached property in Tilehurst / Purley on Thames border area in West Berkshire, built in 2016-17, first owners moved in 2017. We moved in mid December 2020, sad to say we have had many problems, don't forget the property is only 4 years old.

I'll list them below.

All the thermostatic valves that open and close sending hot water from boiler to the main cylinder etc all seized up with rust, replaced with new ones.

All radiator thermostatic valves in bathrooms and downstairs toilet the same, all seized up etc, plus leaking onto floor.

The whole ensuite bathroom to bedroom no.2 suffered water damage underneath the tiles in shower / bath area due to poor quality workmanship and using the wrong products. You do not use plasterboard on the walls in the shower / bath area ( Shanly Homes need to check British Standards). I was left with tiles popping off the wall due to the plasterboard turning to mush. I now need to spend a load of money to re-tile etc the correct way. I wasn't surprised to find loads of building crap swept under the bath instead of tidying up after the job back in 2017.
The water from the bathroom came through the hallway ceiling below staining all the ceiling and wall around the front door. I've now got to put that right.

The white goods in the kitchen are of poor quality, the washing machine is like a helicopter taking off shaking all the worktops, block and beam floor and vibrating into the living room. I'll rip that out and put in a new one. The frost free (lol) fridge freezer ices up even when the larder section is set to 5c (should be 3c ). The built in microwave looks like the electrician forgot to give it a power supply lol, so trunking has been put in down from underside of wall cupboard and the appliance is plugged in to a wall socket, same goes for the boiler ( if you can believe that ).

The list goes on but I'll leave it there lol.

Shanly Homes told me to go to the the NHBC people for help, but I understand the NHBC is really only for main structural stuff, not flooded bathrooms etc.

There wasn't a "no star" score for me to click on so reluctantly I've had to give it one star.

My recommendation is to go elsewhere when looking for a new property.

For any first time buyers about to purchase through Shanly I would strongly suggest reading their online review ratings. It is very low and we had first hand experience dealing with them. We have now withdrawn our purchase with them after shanly told us several lies about the property completion dates. They advertised online as an added incentive to purchase now to take advantage of the stamp duty holiday. This was the major factor and condition of our purchase, we were guaranteed by shanly that we can complete in June. We were still paying a part of the stamp duty fee as the property is over the 500k threshold, however we were still saving over £12k in additional fees.
They told us at the time of reserving a plot that the building was on schedule to complete by the end of May. This was one of the several lies we were told as the building wasn’t anywhere near being finished, our solicitor searches highlighted they needed fire and safety checks, soil contamination, drains connected to name a few. They were aware throughout that they were far from meeting the end June stamp duty holiday but kept us waiting for weeks. The communication has been appalling as we have had to chase them throughout, we have now lost money on paying a solicitor! We tried to renegotiate as we felt shanly should honour the additional stamp fee as it is their delays not ours, however they flatly refused and was even told by the salesman that it isn’t their problem. Disheartened and disappointed I starting looking up their complaints dept. and came across so many online reviews telling people to stay away!! I am now working with a reliable developer but I have heard from several developers and estate agents that we had a lucky escape! They might offer pretty new builds but you will have issues later on and they will lie to you to get you to purchase and part with your money..stay away!!!

I would highly recommend Shanly Homes, Braxton and the team at Elmwood Gate, Maidenhead. We've got the keys in February 2021 and we are extremely happy with our apartment. Big thanks to Nora for make it possible, she is a great professional, she has provided all the requested information, replied promptly and she’s been very accommodating with our requests. Nora has done an outstanding job going above and beyond every single time.
We are first time buyers and the journey is long. Nora and the team have guided and supported us since the beginning. We have visited the site several time during construction. The site team and trades are amazing, educated and friendly professionals, the quality of their work is excellent. I am a professional working in construction for more than 15 years and I was reluctant to buy an apartment in which project I was not involved, we took a big risk in that sense. Shanly and the whole team have exceeded my expectations by far and I couldn’t ask for a better quality product. The Customer Care team after sales is also very responsive and sort out any query almost immediately.
I understand that everybody experience is different, but honestly we couldn’t ask for more. Thank you Shanly, Braxton and the whole team, and special mention to Nora, John and Sally, thanks all!

I rarely feel compelled to leave adverse feedback preferring to be positive about my experiences. However in this case I cannot be silent and feel the necessity to warn other would be buyers about the after sales service which has not been good, and has been experienced also by my fellow neighbours on our small Close. It is extremely disappointing as the house, the neighbours and the Close are lovely. The constant 'fight' to get things done is warring and has spoilt the enjoyment of my new home.

Since moving couple of years ago we have had nothing but problems and ongoing issues with Shanly to fix various issues. If Shanly were quick to put these issues right and take some responsibility, then I would not have an issue, as you expect there to be teething troubles with a new developments. However, unless they can send an in house decorator, or blame a contractor they are simply not interested that may cost them money to put right. We paid a lot of money for our houses in Epsom.

For my sins I am the director of the residents association for the Close, and on their behalf I have challenged what has been a long list of issues which include but are not limited to, street lighting, tarmac, and kerbstones, and a long list of personal issues in the house. I love my new house but the service received from Shanly is definitely less than I would expect. I was visiting from the site before my house was built and the estate is now just over 2 years old.

The street lighting was put in the wrong locations. The height of the lamps were at bumper level which cannot be seen by most cars or delivery drivers and they were sited very also to the edge of the road. This meant that were constantly damaged and knocked over, despite a challenge about the siting, they stated this was signed off my the residents when we took over, but I can confirm it was not. We asked for them to help us change the lighting but they would not and we have had to change it all at our expense.

The tarmac is wearing outside several of the houses and although under warranty they refuse to do anything about it. They state that residents are not driving their cars properly and that we had a hot summer! We are undergoing investigations currently as an independent contractors have stated that within this time scale it should not be damaged and it is likely the bitumen content is not sufficient.

We have kerbstones, used to edge the road. These are damaged and crumbling and were damaged prior to our taking up residence. However Shanly have stated that we have been driving over them which is leading to the crumbling. They have been used to edge our visitors parking spaces, so short of picking the car up and placing it in the spots what are you to do? One of the tradesman on site stated that he had seen the stones being driven over by large contractors lorries when the development was being built.

During the building of the Close, they damaged a fence belonging to a neighbour in the road backing on to our Close. We arrived home one day to find concrete posts errected to fixe the problem without reference to us. As we own the site they are obligated to seek permission to access the Close. Shanly took it upon themselves to repair in this way and when we asked them to take them out they would not unless we paid! We asked if they would at least plant shrubs to disguise them but they would not even do this.

My house is chalet style and has attractive white wood sofits etc, last summer having been in the house for less than a year (the estate less than 18 months old) several of the houses had severely peeling paint which Shanly said was wear and tear after just one year and was our responsibility, they did after a fight agree to repaint!

My ensuite shower is constantly flooding, it has a rain head shower and a small shower screen which does not keep the water in the shower area even without anyone in the shower. It is not a wet room ensuite and not designed for the floor to be constantly wet. I have had the manufacturer to see it, plus the plumber and 2 representatives from Shanly but whilst they all agreed it is not fit for purpose they refuse to do anything about it. The shower also floods if a sink is turned on at the same time.

I had several other issues with heating where the pipes were reversed but without seeking help from Shanly I went straight to the plumber who was very good and fixed all this without issue or complaint. However Shanly should have ensured it was tested prior to my moving in, they were only interested in getting me in and finishing the house quickly.

I am very disappointed with the after sales service which does not match the initial fabulous service I received when I bought the house. In short if they can wriggle out of doing something that may cost them money to fix they will, they will only sort out anything that some one else has to pay for.