Really good service from the Birstall team especially Liane. Look forward to getting the sofa’s we ordered.

John was very knowledgable on the sofas and the leather qualities.
The only downside was that we had to take a second trip as the computer had moved from one product to another before he had a chance to notice.

All were very professional on our return and got things sorted out, so all good

Really pleased with all aspects of the purchase, delivery estimate was accurate, installation was perfect! 5 stars from me

Great choice of sofa’s and variety of colours/ materials. Sales lady great not pushy at all. Did everything we asked and more.new her job.excellent 5 star.

Great communication throughout the process, we were told what day it was going to be delivered in advance and then a specific time frame the day before and a smaller one the day of, with tracked delivery. The fitting was really quick and very smooth as they did it all efficiently and put them exactly where we wanted them to be, taking care of our property in the process. Would definitely recommend for both the service and quality of the product

It was easy,relaxed.The salesman didn’t try to force us into anything.

Good delivery . but noticed some anomalies in the fabric with creases and odd blotches.
Sent mesaage to service team. Lets see if the extra I paid for aftercare brings someone out to attend with it.

Saif was a really pleasant knowledgeable young man and helped choose the fabric that would suit my needs
I took out the Elite package for aftercare so hope that I don’t have any problems should I need it

Helpful in the shop, as in regards to buying the corner sofa.
The delivery men , where very good and on the hottest day of the month never moaned once and just got on with the job.
They are a credit to your company.

Overall happy with our experience.
Visited twice before deciding on new couches.
Revisited next day to change colour. Checked if any increase to price & assured no. However both couches have increased by £50 due to colour & leather change. Disappointed with the discrepancy. Communication should be better/ more honest.

Keep away from this company , its a shambles, sofas not made to standards. Go onto Facebook scs complaint page and see for yourself .we sent ours back .

Compared to all the other furniture stores in the area, it was the only one where I didnt feel as if the sales staff were pushing for a sale. I was very indecisive and MK was really helpful in helping me pick colours, show me different designs of sofas and then giving space to think.

I love my recliner but do find it hard to push back for it to recline , wil that get easier with use
Thank you

Very helpful definitely not pushing us to purchase which would have stopped us looking and polite

No pressure for the sale very helpful with ideas to help us choose our sweet

Nice friendly greeting on arrival. Helpful staff, lovely environment.
We placed our order for our sofas in March, but have not received any updates, apart from our email of purchase. We were told the expected delivery date of 24th of this month.

The delivery was spot on time and Darren and Harry were great. They unwrapped our sofas carefully and brought them in and set them.in place

Massive choice and exceptionally helpful staff. Made the whole experience really good. Would highly recommend.

As i were at work my husband took over the delivery of the suite .
Absolute excellent customer service very helpful staff members assertive as my husband said thankyou for your service 😊😊😊