The staff were friendly, and gave us plenty of time to look around, try various chairs for comfort. We only wanted one armchair - for my use because I have a bad back and our existing lounge suite is... Mehr ansehen
Standort
Standort wechselnAintree Shopping Park, Topham Drive, L9 5AT Liverpool, Lancashire,, GB
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Das sagen Bewerter
Great amount of fabric choices for each sofa. Simon at Aintree was very helpful gave good advice on each piece of furniture. Didn't feel pressured into buying, allowed to think about purchase before... Mehr ansehen
Staff were fantastic. They could answer all queries. They provided all unfo about our purchase. Also very polite & tried hard to make sure we had a good experience.
We waited for suit for about 12 weeks no probs only problem when we went for it paid Deposit 3 days later dropped down about 300 pounds did not won't to now so a bit disappointed
Unternehmen hat geantwortet
Unternehmensdetails
Über poltronesofà - Aintree
Vom Unternehmen geschrieben
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Vom Unternehmen geschrieben
Kontaktinformationen
Aintree Shopping Park, Topham Drive, L9 5AT, Liverpool, Lancashire,, Vereinigtes Königreich
- 0191 731 3300
4.6
Hervorragend
2376 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It was a very smooth experience from…
It was a very smooth experience from beginning to end, we were kept up to date by phone and by the app, and the guys Mark & Rafa were friendly and very competent. Arrived on time and were quick & efficient. Thank you 5 stars!!!
13. Mai 2026
The lads Delivering the couch were very…
The lads Delivering the couch were very professional and completed putting the couch together very quickly. They asked if we were happy with it all before they left.
12. Mai 2026
Great service from the staff
8. Mai 2026
The lady that served us was excellent
8. Mai 2026
Terrific knowledge and approach to the customer
We had a great customer experience with Kate at Poltronesofa’s Aintree store.
She opened our eyes to the bespoke sofa building experience offered with extensive knowledge combined with the perfect sales tone in that she was never pushy but always informative, helping us to come to the right decision for what we wanted.
29. April 2026
Great experience
Being able to change the order date and having a reminder call made my experience great.
8. Mai 2026
Everything went very smoothly
Everything went very smoothly, could not find fault at all, kept well informed throughout. Delivery spot on, tracking van, very helpful. Furniture superb
8. Mai 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Firstly you emailed the day prior to…
Firstly you emailed the day prior to delivery and then gave time and date , but never thought to send maybe one week prior so people can make plans to except delivery my wife lost a days pay to receive the unit which to me is really unexceptionable poor planning on your side of things
6. Mai 2026
Antwort von poltronesofà - Aintree
Ciao Jason,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that you have rated us as 1* on this occasion regarding your delivery.
Looking over your order it is noted that your delivery date was booked into the system on 23/04/26. This does send an automatic confirmation text message to provide notice.
Please accept my apologies if you did not receive this confirmation and for any inconvenience that this may have caused you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Fabulous chair
We first met Kate who explained all about the chairs that we were looking at. She was very helpful and friendly. In all aspects. We returned two days later to purchase the chair.
The shop itself is very well laid out, spotlessly clean and a nice environment to be in when looking at furniture.
6. Mai 2026
Member of staff was great and extremely…
Member of staff was great and extremely helpful helped us find out wonderful new sofas his help was very much appreciated
4. Mai 2026
Excellent customer service
Excellent customer service. Staff were very patient and helpful. Quality hand crafted furniture ordered and awaiting delivery. Thankyou
28. April 2026
Excellent service from sales assistant…
Excellent service from sales assistant Louis, also delivery of 1st item
28. April 2026
Staff were very experienced in their…
Staff were very experienced in their knowledge and showed us all the different types of furniture, the colours and fabrics
25. April 2026
Antwort von poltronesofà - Aintree
Ciao Laura,
I hope you are well and thank you for your 4* review.
I have tried to call you this morning. If you have any feedback that you would like to provide, to help us improve and achieve a 5* rating, then please feel free to email us at socialmedia@potronesofa.co.uk.
We would love to hear from you.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Kate at Aintree was incredibly helpful…
Kate at Aintree was incredibly helpful and very knowledgeable. She helped us find the perfect sofa in no time at all. Her customer service was perfect. Thanks Kate! Would happily recommend.
31. März 2026
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