Scrivens Opticians & Hearing Care Bewertungen 1’909

Staff in Sheldon were really helpful. Amazing service. Had a broken pair of glasses, ordered new ones and got them back within a few days. 5 star customer service

I had a great experience at Scrivens. Magda was absolutely lovely very friendly, professional, and attentive. She made me feel comfortable and explained everything clearly. The whole process was smooth and stress-free. Thank you for the excellent service!

staff all very friendly and helpful and optician explained everything to me

Myself and my son visited Scrivens Opticians Bicester. The Staff were 100% perfect, they made us feel welcome and at ease. Very professional and polite. Top marks from us.

Brilliant experience. Everyone was so welcoming and compassionate. Managed to get to the bottom of my problem and found the perfect pair of glasses. Will definitely recommend to family and friends. It felt so personal being a small place.

I have used Scrivens for years and I know some of the staff change but they are always helpful and polite.

What a brilliant experience, from the ladies great service, thankyou

I had my yearly check up today at Scrivens in Aldridge. As always the customer service of all the staff is just amazing! I was so grateful that they helped and recommended what style of glasses would suit me. The whole experience by the optician who checked my vision was thorough and explained all what she was doing which was really helpful. I would highly recommend visiting this opticians in Aldridge as they are so friendly and go out their way to help you! Thank you! -x-

I went for my annual eye check up and contact lens check the staff were very friendly and professional. Would recommend them to everyone

I had been using Scrivens for over 15 years. I visited the Didcot store at the beginning of last year as suggested by the doctor as I had been getting frequent headaches. I had been wearing varifocals for some years at this point and had had no previous issues. I had had three pairs by this point, anyway I picked this pair up having paid over £400 . when I initially put them on I couldn't focus as all the lines of vision were wrong. I decided to return after a couple of days as I was unable to get on with them. I was given a quick eye test and told the prescription was right. that may be the case but varifocals have to be made correctly so that you can focus at different distances with ease. I was turned away by Raj the store manager, who said I would get used them , howerever I did not and returned twice more to be told the same thing. I had kinda given up hope by this point. probably should have been more pushy but really shouldn't have to be. I returned after probably a month when I had resorted to wearing my old glasses. initially the receptionist told me not to worry they would sort something out. I was in a rush as my husband was in hospital so said I would return the following day. when I returned the following day. at this point Raj was there. he dismissed me totally saying it was too late as I hadn't returned soon enough. he then looked at the glasses and said they were scratched . maybe they were but I had not been able to use them from the word go so maybe if he had been willing to sort the issue initially this would not of been the case. he was rude and just kept reeling off the same lines over and over again. He sat with his arms crossed and basically sneered at me when I said I had wasted £400. I was offered a small discount on my next eye test when I put a complaint in which is irrelevant as I will never use them again. I am highly disappointed as I had been a customer for many years and had not been let down before.

Excellent service

Great service from Scrivins Opticians in Brandon can’t thank them enough for the personal service I received from the free members of staff so much better than Specsavers so much more personalised

Very friendly and always make me feel safe with my anxiety and depression
Thanks again to all staff

I visited the Wem branch. The staff were all very friendly and ready for my appointment with smiles all round.
The eye test was very thorough and each process and results explained.
I needed a new pair of spectacles and Sharon was very good in helping me choose the frame that fitted my face.
Looking forward to collecting them.

​⭐⭐⭐⭐⭐ Brilliant service for my 93yr old mum
​I honestly can’t thank the team at Scrivens Bolton enough. I went in to get my 93-year-old mum’s hearing aid repaired and the whole experience was just spot on.
​They were so flexible with the booking, making sure the appointment fit right in with my mum’s other medical bits, which was a huge help. Every single person we dealt with—from the manager right through to the lovely lady Micheal who looked after mum—was so professional and kind.
​They even went out of their way to give us advice on the best places to park nearby to make things easier for her. It’s those little friendly touches that make such a difference. Professional, helpful, and genuinely caring. Highly recommend!

I recently visited the branch in chapel-en-le frith for an eye test. Appointment was on time and The staff are so friendly and helpful I couldn’t recommend them enough.

Me and partner both had eye tests recently,the optician was very thorough and friendly.The ladies helped me and my partner to pick our first reading glasses and their advice was greatly appreciated.
We were very happy and would 100% recommend scrivens

Great to be back at Scrivens again (Coleshill branch). Really appreciate the family-like atmosphere — it feels welcoming and not rushed.
Zoe, Amy, and Narvender (apologies if I’ve spelt that wrong) were all fantastic — very knowledgeable and made me feel reassured and well looked after throughout.
Looking forward to receiving my two new pairs of glasses 🙂

Great customer service. Efficient, friendly and great choice of frames. All questions answered.

Great experience. Lovely staff. Very good service . Glasses purchased successfully.