Sim card stopped working and I expected to have a nightmare sorting it out. Emailed scan com support and had a response the same day. Provided the requested information and again, very quick response.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
ive updated my review from 2 to 4 stars. customer service reached out to me after I posted here and resolved my issue. there is only one reason why I dont give 5 stars but it is very important. Y... Mehr ansehen
Unternehmen hat geantwortet
Terrible service and no replies from customer service. I've bought a 6 month Unlimited DATA SIM as I've not got access to wired broadband at this location. I get emails when I've used 200GB thre... Mehr ansehen
Unternehmen hat geantwortet
Great service from Scancom. Set up quickly with no issues. Great prompt interaction from a customer service team as well with any questions and account management. Special thanks to Akash for his help... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Kontaktinformationen
18a park house, meridian business park, east link, LE19 1WZ, Leicester, Vereinigtes Königreich
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Gut
631 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Dissapointed its got to this
Dissapointed its got to this. Ordered a three sim and although the order clearly stated DPD next day delivery included it was sent via royal mail, after 8 days i asked for a new sim, day 9 the original sim arrives but has been blocked. Customer service unwilling to help instead told me to wait a day as my sim was out for delivery even though its sent by 1st class post so no tracking to confirm this. Follow up requests have fallen on deaf ears. Really starting to think ive been scammed here.
1. Mai 2026
Bewertung ohne vorherige Einladung
Scancom provide an excellent and…
Scancom provide an excellent and economical service and their after-sales service is fast and efficient. Strongly recommend.
1. Mai 2026
Bewertung ohne vorherige Einladung
Disappointed !
I bought a sim through Amazon they took my money to activate it and then I find myself chasing them to activate it. They have no customer care, and my experience is not good. Would I use them again, not a chance at this rate
1. Mai 2026
Bewertung ohne vorherige Einladung
Great value for money but coverage is…
Great value for money but coverage is temperamental
7. Oktober 2025
Order a EE Sim Card
Order a EE Sim Card - Unlimited Data Oct 2027
Came straight away and had no issues converting to esim.
Great customer service - responded to emails within minutes.
28. April 2026
Bewertung ohne vorherige Einladung
I bought a unlimited 5G Three SIM card…
I bought a unlimited 5G Three SIM card from Scancom at Amazon, I have checked my 5G coverage before I bought but finally it's only have 1mb~5mb data speed during the day, it was not able to online anyway, and Amazon said there is non refundable, I paid for over £160 bought a unlimited data but no speed SIM card
27. April 2026
Bewertung ohne vorherige Einladung
Great price & service so far
31. März 2026
Fantastic prices, Fast Delivery, 5* Customer Service
Fantastic prices, prompt delivery, excellent customer service. My go to company for all mobile and data requirements.
5* Service.
Highly recommended
24. April 2026
Bewertung ohne vorherige Einladung
This is the second product I have…
This is the second product I have purchased from Scancom, a good company to deal with.
2. Februar 2026
Automatic signal switch does not work
I bought the 500Gb 3 SIM taking note of the banner stating that this SIM will automatically switch between 3 and Vodafone. This does not happen as apparently my post code is not one that receives this service. 3 is really poor where I live, rarely giving more than 5 Mbps download speed in comparison with 15 Mbps or more on Vodafone. I asked Clifton at Scancom for information but he could not help. Overall a disappointing experience but maybe the 3/Vodafone merger will result in improvements over time. At least the SIM arrived quickly and works in a fashion. I doubt it will let me use more than 5GB in a month, so 495GB will be left over.
9. April 2026
Bewertung ohne vorherige Einladung
IFailure to cancel & provide refund
I emailed scancom with all necessary information to cancel a 30 day rolling programme SIM. The SIM was not cancelled. I sent a total of 6 emails over following days, repeating my request to cancel the SIM contract. Each time I provided all the information to cancel the SIM. A week later I was charged another £25 for renewal of the SIM contract. Scancom had still failed t cancel the SIM. It was a further 4 days before the eventually emailed me to confirm the SIM had been cancelled. The contract stated that on receipt of an email, containing the SIM number and a reference, which I provided each time, the SIM would be immediately cancelled and the service would immediately cease. Following the eventual cancellation I emailed Scancom to ask for a refund of the £25 they eroniously took from my account. They ha ve not provided any refund and have failed to respond to my emails. They do not appear to have any complaints procedure. I continue to repeat my request to Scancom support.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Hi there,
Thank you for taking the time to share your experience — we’re really sorry to hear about the frustration this has caused.
This isn’t the level of service we aim to provide, especially when you made multiple clear requests to cancel and supplied all the required information. We completely understand how disappointing it must have been to see the SIM remain active and then be charged again despite your efforts.
Delays in processing cancellations and a lack of follow-up communication are not acceptable, and we’re very sorry that this happened in your case. We’d like to look into this urgently to understand what went wrong, ensure the cancellation has been fully completed, and review the £25 charge so we can resolve this properly for you.
Please email us at support@scancom.co.uk
so we can prioritise your case and make this right as quickly as possible.
Kind regards,
Scancom Support Team
Antwort von Scancom
Thank you so much for your kind words — we’re really pleased to hear you had such a positive experience!
If there’s ever anything you need, we’re always here to help.
Antwort von Scancom
Thanks for your review! We’re really glad to hear you’re happy with both the pricing and the speed of the service — that’s exactly what we aim to deliver.
Scamcom.
Bought a 36 mnth Vodafone unlimited data sim cardwhich stopped working after 8mnths. No explanation, no apology, just a snooty response from some customer service person who was clearly miffed that I got a refund.Loads of complaints on Amazon,who refunded me £649 without me even asking because they had so many complaints about this mob. I must have been mad buying from them. Never again. Avoid like the plague. Scancom.? More like Scamcom. Terrible, unreliable company and product. No interest emailing customer service as requested in reply. Got full refund from Amazon, not them. Cowboys, DO NOT TOUCH!!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Hi there,
Thank you for your feedback. We’re really sorry to hear about your experience — particularly that the SIM stopped working and that you felt unsupported when you reached out. That’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been to have the service fail unexpectedly, and we’re equally concerned to hear your comments about the way this was handled by our customer support team. That’s not the impression we want to leave with any customer.
We would genuinely appreciate the opportunity to look into this further, understand what happened with the SIM, and review the communication you received so we can address this properly.
Please email us at support@scancom.co.uk
Antwort von Scancom
Thank you for your great feedback! We’re really pleased to hear you’re happy with the data-only SIM and found it to be good value.
The process was quick & easy
The process was quick & easy. Better still the data sim was at a great price. I would definitely buy from this company again without any hesitation.
1. April 2026
Antwort von Scancom
Thanks so much for your review! We’re really glad to hear you’re happy with your data-only SIM and that you’re finding it great value.
Price was very good and the SIM card…
Price was very good and the SIM card arrived the next day.
31. März 2026
Antwort von Scancom
Thanks for your review! We’re really pleased to hear you were happy with the price and that your SIM arrived so quickly — that’s exactly the kind of experience we aim to provide.
Antwort von Scancom
Thanks for your review! We’re really pleased to hear you had a great experience with our service.
Still waiting for my sim
1. April 2026
Antwort von Scancom
Thank you for your review — we’re really sorry to hear you’re still waiting for your SIM.
This isn’t the experience we want for our customers, especially when it comes to delivery times. We’d like to look into this for you as a priority and get an update on your order.
Please email us at support@scancom.co.uk
so we can check the status and help resolve this as quickly as possible.
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