Sim card stopped working and I expected to have a nightmare sorting it out. Emailed scan com support and had a response the same day. Provided the requested information and again, very quick response.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
ive updated my review from 2 to 4 stars. customer service reached out to me after I posted here and resolved my issue. there is only one reason why I dont give 5 stars but it is very important. Y... Mehr ansehen
Unternehmen hat geantwortet
Terrible service and no replies from customer service. I've bought a 6 month Unlimited DATA SIM as I've not got access to wired broadband at this location. I get emails when I've used 200GB thre... Mehr ansehen
Unternehmen hat geantwortet
Great service from Scancom. Set up quickly with no issues. Great prompt interaction from a customer service team as well with any questions and account management. Special thanks to Akash for his help... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Kontaktinformationen
18a park house, meridian business park, east link, LE19 1WZ, Leicester, Vereinigtes Königreich
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Gut
631 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Delived quickly
Delived quickly, the second SIM card we have have got from Sancom, works well
1. April 2026
Antwort von Scancom
Thank you for your review! We’re really pleased to hear your SIM arrived quickly and is working well for you, and that this is your second SIM with us.
If you ever need any help, we’re always here to assist.
Not Scancom's fault
Not Scancom's fault, but next day delivery turned out to be 6 days later. Royal Mail once again getting their customers down.
2. April 2026
Antwort von Scancom
Thank you for your feedback and for clarifying that point — we really appreciate it.
We’re glad to hear it’s not an issue with your order from our side, but we’re sorry that the delivery took 6 days rather than the next-day service you were expecting. We understand how frustrating that can be, especially when expectations aren’t met.
We’ll continue working closely with our delivery partners to help minimise delays like this where possible. If there’s anything else we can help with, please don’t hesitate to get in touch.Thank you for your feedback and for clarifying that point — we really appreciate it.
We’re glad to hear it’s not an issue with your order from our side, but we’re sorry that the delivery took 6 days rather than the next-day service you were expecting. We understand how frustrating that can be, especially when expectations aren’t met.
We’ll continue working closely with our delivery partners to help minimise delays like this where possible. If there’s anything else we can help with, please don’t hesitate to get in touch.
Antwort von Scancom
Thank you for your kind review! We’re really pleased to hear you found our service efficient and that communication and support met your expectations.
If you ever need anything in the future, we’re always here to help.
Bargain prices on their 3 data sims but…
Bargain prices on their 3 data sims but there’s a catch….. your speeds are extremely slow in parts of London due to congestion. I’m talking as low as 3Mbs/s!
Also, if you’ve chosen the eSIM and need to transfer to another device. You may need to order a new eSIM to do this - costs £18 pounds each time you wish to do this!
27. Januar 2026
Antwort von Scancom
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re sorry to hear you’ve experienced slow speeds in parts of London. Network performance can vary depending on local congestion and coverage, and we understand how frustrating lower speeds can be when you’re expecting a consistent connection.
We’re also sorry for any confusion or inconvenience around eSIM transfers. In some cases, a replacement eSIM may be required when moving to a new device due to security and network provisioning processes, but we understand that this isn’t ideal and appreciate your comments.
We’d like the opportunity to look into both your speed experience and the eSIM situation in more detail to see how we can help.
Please email us at support@scancom.co.uk and we’ll be happy to assist further.
Kind regards,
Scancom Support Team
Great deal on a 500gb SIM
Great deal on a 500gb SIM, and it works out the box and very fast where I live,also delivery was very quick.
1. April 2026
Antwort von Scancom
Thank you for your review! We’re really pleased to hear you’re happy with the 500GB SIM and that it’s working well for you straight out of the box with great speeds.
It’s also great to know the delivery was quick and everything met your expectations.
If you ever need any help, we’re always here to assist.
Antwort von Scancom
Thank you for your review! We’re really pleased to hear you’re happy with the price and that delivery was fast.
If you ever need any help, we’re always here to assist.
Very good deal on sim only
1. April 2026
Antwort von Scancom
Thank you for your review! We’re really glad to hear you’re happy with the SIM-only deal and found it to be good value.
If you ever need any help, we’re always here to assist.
No Support Emails Answered
Ive used scancom EE sims for a few years, decent value , but the support from Scancom is lacking, no phone support, and emails arent answered.
All i want to know is when is the 1000GB EE £15 a month sim reset, the old sims used to be on the 23rd of every month, but on these you cant text 150 to find out.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Hi there,
Thank you for your review — we really appreciate your long-term custom and your honest feedback.
We’re sorry to hear that you’ve found our support channels limited and that you haven’t been able to get a clear answer on your 1000GB EE SIM reset date. We understand how frustrating it is when you’re trying to manage your usage but don’t have easy access to the information you need.
For these EE 30-day rolling SIMs, the data allowance typically resets on the same date each month based on the original activation/start date of your plan, rather than a fixed universal date like the 23rd for all customers.
We’d be happy to check your specific SIM and confirm your exact reset date for you, as well as help clarify anything else you need about your plan.
Please email us at support@scancom.co.uk
and we’ll make sure this is looked into for you.
Speedy delivery
Speedy delivery. Ordered a preloaded SIM card. Arrived within 48 hrs. Popped it into a 5g enabled tablet. Job done. No hassle and worked 1st time!
31. März 2026
Antwort von Scancom
Thank you for your review! We’re really pleased to hear your SIM arrived quickly and worked straight away in your 5G tablet with no hassle — exactly the kind of experience we aim for.
If you ever need any help, we’re always here to assist.
Next day delivery and works great
31. März 2026
Antwort von Scancom
Thank you for your review! We’re really pleased to hear your SIM arrived the next day and is working great for you.
If you ever need any help, we’re always here to assist.
Good value and quick dispatch.
31. März 2026
Antwort von Scancom
Thank you for your review! We’re really pleased to hear you found the service good value and that dispatch was quick.
If you ever need any help, we’re always here to assist.
Fast delivery and the seems seem to…
Fast delivery and the seems seem to work as advertised hope the company keeps on going and Sims work for the 2 years I've paid for at a very competitive price
27. März 2026
Antwort von Scancom
Thank you for your review! We’re really pleased to hear you were happy with the fast delivery and that the SIM is working as expected.
We also appreciate your comments about value — we always aim to keep our plans competitive while providing a reliable service over the full term.
If you ever need any help during your plan, we’re always here to assist.
Just what the doctor ordered
Just what the doctor ordered
Service sim preloaded data at best prices.
27. März 2026
Antwort von Scancom
Just what the doctor ordered
Service sim preloaded data at best prices.
Cancelled within cooling-off period – eSIM still issued
I ordered an eSIM on 30/03/2026 but changed my mind the same day and exercised my right to cancel. I emailed Scancom that evening to cancel the order.
Despite this, I received no meaningful response and the eSIM was sent to me afterwards. I have not downloaded, installed, or used the eSIM at any point.
I have since followed up by email and have also sent a written letter requesting cancellation and a refund. At the time of writing, this has not yet been resolved.
Based on my experience, I would advise caution.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Hi there,
Thank you for taking the time to share your experience, and we’re sorry to hear about the frustration this has caused.
We understand that you exercised your right to cancel on the same day and that you’ve not used or installed the eSIM. We also appreciate how disappointing it must be not to have received a clear or timely resolution after your cancellation request and follow-ups. That’s not the standard of service we aim to provide.
We would like to urgently review your case, confirm the status of your cancellation, and ensure this is resolved appropriately in line with your rights and our refund process.
Please email us at support@scancom.co.uk so we can prioritise this and get it sorted for you as quickly as possible.
Kind regards,
Scancom Support Team
CONNED
Bought a 4 month unlimited data SIM. It stopped working completely after only 1 month after buying. We have been contacting the company for months trying to get a refund or replacent and they are simply repeating "try it in a phone, make sure settings are ok" to which we keep saying we have tried and it's not working. They then simply ignore us and stop replying. Then the cycle starts over!
8. Januar 2026
Bewertung ohne vorherige Einladung
Sim stops working middle of services
Sim stops working middle of services, customer support non existent, only if i could give 0 star
11. März 2026
Bewertung ohne vorherige Einladung
Brilliant prices and service
Brilliant prices and service. I have just bought a 25GB/month Three data SIM from Scancom, and it was brilliant value for money at the equivalent of just over £1/month, and delivered for free the next day. I made a mistake in accidentally putting this number on a port-in request, and I emailed Scancom for help. I'd accidentally breached the terms of the SIM (no port-ins allowed) and they were able to resolve it for me very quickly. I was immensely grateful. Will definitely be using them again and would highly recommend -- this level of customer service is all too rare these days, sadly.
24. März 2026
Bewertung ohne vorherige Einladung
Great company to deal with
I bought a 25gb data SIM from them and it was delivered quickly. It was a very reasonable price but like all SIMs it had age restrictions applied. I emailed them with my details and a photo and the restriction was removed within an hour. Great service!
17. März 2026
Bewertung ohne vorherige Einladung
Fast delivery at a great price thankyou
6. März 2026
Great option for data only SIM at low…
Great option for data only SIM at low cost delivering everything as promised.
Simple, fast + efficient ordering.
6. März 2026
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