ive updated my review from 2 to 4 stars. customer service reached out to me after I posted here and resolved my issue. there is only one reason why I dont give 5 stars but it is very important. Y... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service as always. Ignore the crying reviews by folks who don't bother to check local reception or how customer services work. RTFM and know what you are actually buying before crying like... Mehr ansehen
Great service from Scancom. Set up quickly with no issues. Great prompt interaction from a customer service team as well with any questions and account management. Special thanks to Akash for his help... Mehr ansehen
Unternehmen hat geantwortet
Terrible service and no replies from customer service. I've bought a 6 month Unlimited DATA SIM as I've not got access to wired broadband at this location. I get emails when I've used 200GB thre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Kontaktinformationen
18a park house, meridian business park, east link, LE19 1WZ, Leicester, Vereinigtes Königreich
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Gut
629 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
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Absolutely appalling lack of customer support…
My experience with Scancom has been ridiculous.
The SIM card they sent me didn’t work, so I contacted customer support. Unlike many providers, they don’t offer technical support by phone, so the only option is email. Their response time is around two days, meaning you’re left without a working service while you wait.
My experience has been:
After waiting two days, I received a reply suggesting I try a troubleshooting step that I’d already clearly explained in my original email I had tried. Since then, I’ve genuinely received no support at all. I’ve chased them three times by email and also called their sales line. Although they assured me someone would get back to me, nothing has happened.
It has now been over a week without a response, despite the fact that I’ve paid for the contract. My request couldn’t have been simpler: send a replacement SIM card.
A complete lack of after-sales support and communication. Avoid this disaster of a company if you value your sanity
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been, especially after waiting for responses while your service wasn't working.
This is certainly not the level of service we aim to provide. We'd like the opportunity to investigate what happened and get this resolved for you as quickly as possible. If the SIM card is faulty, we're more than happy to send you a replacement SIM. As we're unable to identify your order from your review, please email us at support@scancom.co.uk with your order details (or reply to your existing support email), and we'll ensure your case is reviewed as a priority and arrange a replacement if needed.
We appreciate your feedback, as it helps us improve both our service and our support processes.
Antwort von Scancom
Thank you for your kind review! We're so pleased to hear that you found the ordering process easy, our prices great, and that your order arrived quickly. We really appreciate your feedback and look forward to serving you again in the future.
Nice value for money
Nice value for money. 4 star just because of a little delay in getting the eSim
26. Juni 2026
Antwort von Scancom
Thank you for your review! We're really pleased to hear you found our eSIM to be good value for money. We also appreciate your feedback about the slight delay in receiving your eSIM and apologise for any inconvenience caused. We're always looking for ways to improve our service and appreciate you taking the time to share your experience.
Terrible customer service and hidden fees—do not recommend
I ordered an eSIM a few months ago and was initially overcharged with extra fees and shipping costs. Though they refunded me after I emailed, it was already a frustrating start.
Recently, I upgraded my phone and needed a replacement eSIM. They charged me an excessive £18 just for a digital replacement. I paid it, but it has now been 10 days and I have received absolutely nothing. I have sent multiple emails to customer support, but they are completely ignoring me. Maybe others have had a good experience, but mine has been incredibly stressful and disappointing. I will definitely not be using this company again.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating, from the initial ordering process through to your replacement eSIM request.
We'd like the opportunity to investigate what has happened and work towards a resolution to get you your Esim as fast as possible. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible.
This is 4 th data sim I have had over…
This is 4 th data sim I have had over the recent years, all have been delivered the next day after dispatch, the company offers a first class service backed up by in-house technical support if needed,
If you are in the market for data sims ect make this your first and only choice,
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your continued support and for taking the time to leave such a fantastic review! We're delighted to hear you've consistently received your data SIMs promptly and that you've been pleased with both our service and technical support.
It means a great deal to us that you've chosen us time and time again, and we truly appreciate your recommendation. We look forward to continuing to provide you with the same high level of service in the future.
It's a shame I'm having to write this
It's a shame I'm having to write this, but it's impossible to speak to anyone in finance / accounts to cancel the monthly subscription once you've purchased it as every-time you call them, you sit in a queue and they answer then hang up.
Really quite disappoiniting as SCAN are usually pretty hot on their customer service, Scancom... Not so much.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it is when you're trying to get in touch to manage your subscription, and this isn't the level of service we aim to provide - you may have received a link to access the portal for your subscription where you will be able to manage and cancel your subscription.
We'd like the opportunity to investigate what happened and help resolve this for you. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible and send the link over.
I paid £25 days ago to activate their…
I paid £25 days ago to activate their O2 SIM card and it still doesn’t work. No response to my emails and no answer from their phone number - what a total scam.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand how frustrating it must be when your SIM isn't working as expected and you've been unable to get the support you need.
We take comments like this seriously and would like the opportunity to investigate what has happened and help resolve the issue as quickly as possible. Please email us at support@scancom.co.uk with your reference/order number, and I'll look into this for you as soon as possible.
Antwort von Scancom
Thank you for your review! We're delighted to hear you found our SIM to be good value and that it arrived quickly. We really appreciate your feedback and hope to be of service again in the future.
Great Options and Service
The website was well designed and straight forward to order and buy the sim. The sim options available were competitive and good. Price wise I was able to receive a really good deal.
From to delivery the service was fast and I received it within a few days
10. Juni 2026
Antwort von Scancom
Thank you for your fantastic review! We're delighted to hear that you found our website easy to use, our SIM options competitive, and that you were able to get a great deal.
It's also great to know your order arrived quickly and that you were happy with the overall service. We really appreciate your feedback and look forward to serving you again in the future.
Good value for money and very fast…
Good value for money and very fast delivery by courier. This is my second card from Scancom and the only downside I have found is you cant track how much you have used. I have never run out of data yet but always in your mind
9. Juni 2026
Antwort von Scancom
Thank you for your review and for choosing Scancom again! We're delighted to hear you've found our SIMs to be good value for money and that your delivery arrived quickly.
We also appreciate your feedback about being unable to track your data usage. We understand how useful this feature would be and will pass your comments on to the relevant team as we continue to improve our service. You can download a third party app in the meantime to track your data :)
Thank you for your continued support, and we hope to serve you again in the future.
Very poor service cut off when I had paid up front
My pre loaded sim card for my dongle was shut down when I had paid for it until February 2027.
It was a three sim and after 1-2 hrs on the phone and after speaking to 3 people when they said they wanted to transfer me again I gave up.
Very poor service when I had paid up front
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to find your SIM no longer working, especially when it had been paid for in advance.
We'd like the opportunity to investigate what has happened and help get this resolved for you. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible.
Simply insert into your phone and start…
Simply insert into your phone and start using. Excellent signal in my area
3. Juni 2026
Antwort von Scancom
Thank you for your great review! We're so pleased to hear that your SIM was quick and easy to set up, and that you're enjoying an excellent signal in your area.
We really appreciate your feedback and hope you continue to enjoy the service. Thank you for choosing Scancom!
My parcel never arrived.
My parcel never arrived.
I try to contact customer support so many times. But I am not happy with this ..
8. Juni 2026
Antwort von Scancom
Thank you for taking the time to leave your feedback. We're sorry to hear that your parcel hasn't arrived and that you've been disappointed with the support you've received. We understand how frustrating this must be.
We'd like the opportunity to investigate this for you and help get it resolved as quickly as possible. Please email us at support@scancom.co.uk with your reference number, and I'll look into this for you as soon as possible.
Antwort von Scancom
Thank you for your review! We're delighted to hear you were happy with the fast delivery and found your deal to be very economical.
We really appreciate your feedback and hope to be of service again in the future.
Excellent service just pop in the sim…
Excellent service just pop in the sim and away you go.
8. Juni 2026
Antwort von Scancom
Thank you for your great review! We're really pleased to hear you found the service simple and easy to use, and that everything worked smoothly once you popped in the SIM.
We really appreciate your feedback and hope you continue to enjoy the service. Thank you for choosing Scancom!
After sales and customer care is very…
After sales and customer care is very poor. I've purchased a SIM card and been unable to use it. I've contacted the customer care email address with very little success in getting a response.
The chat service is an AI chat bot
12. Juni 2026
Antwort von Scancom
Hi James,
Really sorry for this experience. Our team have re-reached out to check your problem and attemptted to fix it with a replacement SIM or a full refresh.
Excellent from start to finish
Excellent from start to finish , arrived on time , worked instantly , what more could you ask for .
4. Juni 2026
Antwort von Scancom
Thank you for your fantastic review! We're delighted to hear everything went smoothly from start to finish and that your SIM arrived on time and worked instantly.
We really appreciate your feedback and are glad you had such a positive experience. Thank you for choosing Scancom!
Great support and value!
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for your review! We're really pleased to hear you were happy with both the support and the value of our service.
We appreciate your feedback and look forward to supporting you again in the future.
Been a customer with scancom for over…
Been a customer with scancom for over 15 years. The customer service is excellent. Always prompt with a response.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your continued loyalty over the past 15 years! We're delighted to hear you've consistently had a positive experience and found our customer service prompt and reliable.
We truly appreciate your long-standing support and look forward to continuing to serve you in the years ahead.
Great deal
Great deal
Quick delivery
Great value- will definately recommend to others
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you for your great review! We're delighted to hear you were happy with the deal, quick delivery, and value.
We really appreciate your recommendation and hope to be of service again in the future.
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