ive updated my review from 2 to 4 stars. customer service reached out to me after I posted here and resolved my issue. there is only one reason why I dont give 5 stars but it is very important. Y... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service as always. Ignore the crying reviews by folks who don't bother to check local reception or how customer services work. RTFM and know what you are actually buying before crying like... Mehr ansehen
Great service from Scancom. Set up quickly with no issues. Great prompt interaction from a customer service team as well with any questions and account management. Special thanks to Akash for his help... Mehr ansehen
Unternehmen hat geantwortet
Terrible service and no replies from customer service. I've bought a 6 month Unlimited DATA SIM as I've not got access to wired broadband at this location. I get emails when I've used 200GB thre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Scancom is a leading telecoms provider with over 30 years of industry experience. As Official Network Partners with EE, Three, O2, and Vodafone, we deliver reliable mobile connectivity solutions tailored for individual and business needs. Our core offering includes preloaded data SIM cards and pay monthly contracts, backed by competitive pricing and dedicated UK-based network support. Trusted by organisations nationwide, we provide scalable, flexible mobile solutions built for performance and reliability.
Kontaktinformationen
18a park house, meridian business park, east link, LE19 1WZ, Leicester, Vereinigtes Königreich
- 01162 200 200
- support@scancom.co.uk
- www.scancom.co.uk
4.2
Gut
629 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Very helpful and provided support very…
Very helpful and provided support very quickly and comprehensively.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your lovely 5-star review! ⭐
We’re delighted to hear that you found our team helpful and that we were able to provide quick and comprehensive support. Providing our customers with efficient and reliable service is something we take great pride in.
Thank you for choosing Scancom and for taking the time to share your experience. We really appreciate your support! 😊
PAC Codes for mobiles
Emailed support team and got response within minutes initially Leslie and than from Keshi. Both were outstanding.
Keshi went an extra mile to respond to my further query literally within minutes and is pursuing the resolve this query as soon as possible.
Both are an asset to Scancom and deserve recognition.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that Leslie and Keshi were able to provide such outstanding support with your PAC code query. It’s wonderful to know that they responded so quickly and that Keshi went the extra mile to follow up on your further query and continue working towards a resolution.
We’ll be sure to pass your kind words on to both Leslie and Keshi. Recognition like this means a great deal to our team, and we’re very proud to have such dedicated people looking after our customers.
Thank you again for taking the time to share your experience and for choosing Scancom. We really appreciate your support! 😊
Good customer service
I don't often leave feedbacks but as an exception I am leaving a 5-star one for Scancom who provided excellent customer-service AND they were really quick in shipping the goods. Thank you.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for taking the time to leave us a 5-star review! ⭐
We really appreciate you making an exception to leave feedback, and we’re delighted to hear that you were happy with both our customer service and the speed of your delivery.
Providing a quick, reliable and friendly service is something we pride ourselves on, so it’s fantastic to know we got it right for you.
Thank you again for choosing Scancom and for your kind words! 😊
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you’ve consistently received 10/10 service from Scancom. Your continued support means a lot to us, and it’s wonderful to know we’re meeting your expectations time and time again.
Thank you for choosing Scancom and for your ongoing support! 😊
Excellent service and super fast…
Excellent service and super fast delivery, this is the 2nd time i have used Scancom in past few months, highly recommended, offer excellent service and value for money and great stock availability.
28. Juli 2026
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you’ve had such a positive experience with Scancom, especially as this is your second order with us in just a few months!
It’s great to know you’ve been happy with our fast delivery, customer service, value for money and stock availability. Your recommendation means a lot to our team.
Thank you again for choosing Scancom and for coming back to us! We really appreciate your continued support. 😊
Great experience in particular with…
Great experience in particular with Akash, great comms, super quick despatch, highly recommended 👍🏾
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear you had such a great experience with Scancom, and it’s especially lovely to hear that Akash provided such great communication and service.
We’ll be sure to pass your kind words on to Akash. We’re really proud of our team, and it’s fantastic to know his quick communication and fast despatch made such a positive impression.
Thank you again for your recommendation and for choosing Scancom! 👍🏾😊
Absolutely brilliant Service setting…
Absolutely brilliant Service setting the sim up and setting the monthly payment up Scancom have been brilliant as always. I’ve been using them for awhile now I always buy the two-year Contract and carry on so far. I’ve had no issues at all. It was easy to set up. Emailed them with the same number and the order number from Amazon and the rest was done. It’s been an incredible experience thoroughly recommended. I’ve tried all the networks on the £25 one to find the right one for me and I’ve got the one I needed. Will see how we go if anybody wants to have just a data SIM card for mobile data this is a company to use they have been excellent in getting the number up and running and it says any difficulty at simple email and response is fast in business days only the price was £25 a month that is excellent to trial out to see which network it suits you best and then go for the big packs for the two year data. Sim!!! I’ve not had any problems in talking to Scancom these can be easily used in caravans and are taken away on holiday to use as Mobile broadband it’s excellent company
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
It’s brilliant to hear that you’ve been using Scancom for some time and have consistently had such a positive experience. We’re especially pleased that setting up your SIM and monthly payment was quick and straightforward, and that our team was able to get everything up and running for you with ease.
We love hearing that you took the time to try our different network options to find the one that works best for you. It’s also great to know you’re finding the data SIM useful for mobile broadband, including in your caravan and while travelling.
Thank you for your continued support, your detailed feedback and your recommendation. We really appreciate you choosing Scancom! 😊
Trustworthy
Straightforward, responsive to messages, informative, quick delivery, trustworthy... And wow ... Value for money!
29. Juli 2026
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
We’re thrilled to hear you found Scancom straightforward, responsive and informative, with quick delivery and great value for money.
Being described as “trustworthy” is a huge compliment to our team, and we really appreciate you taking the time to share your experience.
Thank you for choosing Scancom and for your kind support! 😊
Antwort von Scancom
Thank you for taking the time to leave us a 5-star review! ⭐
We’re pleased to hear that your items arrived as advised and were well packed. We really appreciate your feedback and your support.
Thank you for choosing Scancom! 😊
Great experience overall
Great experience overall, I had to reach out to support to lift some sim card safe browsing blocks after purchase. The experience was great, with Clifton on the team responding quickly and dealing with the request efficiently.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Thank you so much for your fantastic 5-star review! ⭐
We’re really pleased to hear you had a great experience overall and that Clifton was able to help with your SIM card request quickly and efficiently.
We’ll be sure to pass your kind words on to Clifton. Providing fast, helpful and hassle-free support is something we take great pride in, so it’s wonderful to know you received exactly that.
Thank you for choosing Scancom and for taking the time to share your experience! 😊
EE Unlimited Data SIM – Uncapped 5G Speeds <= NOT!!!
I bought a 30 day - EE Unlimited Data SIM – Uncapped 5G Speeds – No Contract – Preloaded for 1 Month from Order – Mobile Broadband for Routers & Phones from Scancom on Amazon.
The first time I connected it connected between 240Mb/s and 300Mb/s. It stayed that way all afternoon and evening. The router is outdoor and on a pole with a signal strength of -88dbm.
The next day speeds had dropped to 30-40Mb/s and have remained so ever since.
Nothing has changed at my end
I was buying this to replace our existing broadband service which averages 30-32 MB/s.
Disappointed, especially after the initial result which is what I had expected based on previous research.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Hi,
Thank you for taking the time to share your experience. We're sorry to hear that the speeds you've been seeing haven't matched your expectations, especially after such a promising start.
Mobile network performance can vary due to a number of factors, including network congestion, maintenance, and changes in local network conditions, even when nothing has changed with your equipment or signal strength. Unfortunatley this is beyond our control however we'd like the opportunity to investigate this further and see if we can identify what's causing the drop in performance.
Please could you email us at support@scancom.co.uk with your order details and any additional information about your setup? Our technical support team will be happy to look into this for you and work with you to find the best possible solution.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Kind regards,
Scancom Support Team
Antwort von Scancom
Hi,
Thank you for taking the time to leave us a review! We're really pleased to hear you had a positive experience with our customer service.
We appreciate your support and hope to be of assistance again in the future.
Kind regards,
Scancom Support Team
Great price and next day delivery
Great price and next day delivery. Fast response to queries, excellent service!
30. Juli 2026
Antwort von Scancom
Hi,
Thank you so much for your fantastic review! We're delighted to hear you were happy with our competitive pricing, next day delivery, and the service you received from our team.
Providing fast responses and excellent customer support is something we pride ourselves on, so it's great to know we met your expectations.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
Scancom Support Team
⭐⭐⭐⭐⭐ Outstanding Customer Service – Issue Resolved Within One Day
My issue was resolved within one day thanks to Scancom's outstanding customer service. From my initial concern to the final resolution, the support was prompt, professional, and genuinely helpful.
A special thank you to Shyen, who went above and beyond to make things right. Their excellent communication and willingness to resolve the problem quickly completely changed my experience.
I'm very happy with the service I received and would highly recommend Scancom. Thank you again, Shyen!
30. Juli 2026
Antwort von Scancom
Hi Shoeb
Usually, these promotion sims are on non-delivered tracking on a temporary basis, as we are having troubles with our Royal Mail tracking service, so usually this is not the case.
Completely appreciate the feedback you've left on board. If you haven't received this, I'm happy to pay the cost and send this over by DPD with next-day tracked delivery. Please can you give me a call so we can discuss this or let me know when you're free? We have reached out via email and tried to give you a call to explain, however it went to voicemail. We would really like to turn this service experience around. 🙂
Regards
Shyen
Antwort von Scancom
Hi,
Thank you so much for your kind words! We're delighted to hear that you've had such consistently positive experiences with us.
Your continued support and loyalty mean a great deal to our team, and we're honoured that you wouldn't choose to shop anywhere else.
We look forward to serving you again soon!
Kind regards,
Scancom Support Team
£319.99 Paid for a SIM That Doesn't Work – No Reply from Scancom
I purchased an EE Unlimited Data SIM – Preloaded Until 4th March 2028 from Scancom via Amazon on 26th June 2026 for £319.99.
Unfortunately, the SIM never worked. I tested it in three different routers, all of which worked perfectly with other SIM cards. When I checked the packaging, I discovered that the SIM supplied was labelled as expiring in June 2026, despite the product being advertised as preloaded until 4th March 2028.
I initially tried to resolve the issue through Scancom's website chat from June, but was repeatedly redirected to email and the telephone number on their website did not work. I also contacted Amazon, but they repeatedly redirected me back to Scancom as the seller.
On 20th July 2026, I emailed Scancom with photographs of the packaging. on 22nd July a member of their support team (Trina) confirmed that the SIM I received had been issued in error and should not have been supplied and offered to send a replacement instead.
I replied the same day explaining that, after trying to resolve the issue for so long, I had already purchased a Smarty Mobile SIM because I needed internet access for work. I therefore requested a refund rather than a replacement.
While Scancom admitted they had supplied the wrong SIM, their after-sales support has been non-existent. I requested a refund on 22nd July after they acknowledged their mistake and followed up again on 28th July. As of 3rd August (today) I have received no response whatsoever and no resolution.
Being left without a response after paying £319.99 for a SIM that never worked is unacceptable.
Edit: An email has been sent to the email address provided and bounces back every time!
I get the following message "Your message wasn't delivered to(email address provided-copy and pasted) because the address couldn't be found or is unable to receive email."
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Scancom
Hi April,
Apologies for this experience - I believe our support team have now resolved this issue. Kindly let us know via email or trustpilot reply if the customer support levels have met your requirements.
Sim wouldn't connect.a quick phone call…
Sim wouldn't connect.a quick phone call all sorted within the hour.thanks
27. Juli 2026
Antwort von Scancom
Hi,
Thank you for taking the time to leave us a review!
We're pleased to hear that, although you initially experienced an issue connecting your SIM, a quick call to our team got everything sorted within the hour.
Thank you for your patience, and we're always here if you need any further assistance.
Kind regards,
Scancom Support Team
Antwort von Scancom
Hi,
Thank you for taking the time to leave us a review! We're delighted to hear you were happy with our fast delivery and the service you received. Your feedback means a lot to our team, and we look forward to serving you again in the future.
Kind regards,
The Team
Fast next day delivery by first class…
Fast next day delivery by first class post, and the sim works perfectly in my TP-link MR-400 router. This is an upgrade on my earlier data sim.
28. Juli 2026
Antwort von Scancom
Hi,
Thank you for your fantastic review! We're so pleased to hear your SIM arrived quickly and is working perfectly in your TP-Link MR-400 router. It's great to know the upgrade from your previous data SIM has been a positive experience.
We really appreciate your support and look forward to providing you with the same great service in the future.
Kind regards,
The Team
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