Scamp & Dude Bewertungen 502

Not a great customer experience took over 2 months to get a refund due to confusion re exchange. Also sequins on sweatshirt starting falling off after 1 wash so looks very worn despite being new, shame as nice design but would not recommend unfortunately !

Bought a beautiful coat and received it quickly. Really good quality and website is very to navigate.

Love this company.. great service and super products

Love this brand on line but the customer service in the Manchester Trafford Centre store was dreadful, took 40 mins to process a discount on items, staff did not know what they were doing, told us they were new and " had not been trained on anything" they had no clue about the stock they carry, how long it would take to order something or when anything was coming in.

Only 2 staff and 2 customer in the shop so it was not busy at all and the other customer who was simply wanting a refund said she had been there for over 30 mins. I may order on line again but never again in the shop. Has to be some of the worst service I have ever experienced.

Fantastic Customer Service.
I got in contact with customer service regarding my exchange. The response was prompt and very helpful.

I love their clothing range, jewellery and accessories.
I highly recommend Scamp and Dude.

They are too slow to process returns. I've waited over 10 working days for a refund, I've had to chase the company to look into this. Part of my order was eventually refunded but I am still waiting on the other item to be refunded. It is an unacceptable level of customer service.

Premiumyields.com is scam. They fraud my husband for 40k. Don't trust them!!

I love all my clothes from S&D. The colours are amazing and the material of the clothes feels fabulous on. I wholeheartedly recommend.

Ordered 2 hoodies as I didn't know which size would be most suitable. I'm pleased with the hoodie however I returned the one which didn't fit and It's been almost TWO weeks since they received the item back at the warehouse and I STILL HAVEN'T received my refund. You really need to speed up your returns process.

So disappointed the khaki rain mac was out of stock so I messaged the S&D Facebook page. A couple of days later I got an fb message saying it was back in stock, I bought it immediately and it was delivered the very next day. The Mac is GORGEOUS.

Great customer service and the coat is just perfect 😍

Outstanding customer service! I ordered a dress which unfortunately came with a broken button hole elastic. I contacted customer service, and had a same day reply. I sent an image of the issue and they immediately sent me a link to arrange a return with costs covered. Then once I’d sent a photo of the proof of postage, they sent out a replacement the same day (without waiting for the return to be received), and the replacement dress arrived the next morning! The staff were lovely and couldn’t have been more helpful. I wouldn’t hesitate to buy from them again.

Ordered a lovely jumper - the sleeves were so ridiculously wide I could have fit my legs in them! Returned but cost me £8 to try it on (£3.95 delivery and then same to return) so be warned to be sure you like the item or it can be very expensive. Paid returns was not overly obvious on the website or would have not ordered. Took a long time to receive refund.

Had a slight issue with a t-shirt I bought and the customer service team dealt with it and within 48 hours had my new item in the post.
Thank you scamp and dude

I just LOVE these clothes. Beautiful fabrics and patterns, they lie really nicely and make you feel good about yourself. .... JUST as important POCKETS.... lovely dress pockets.

Staff in the Marlow shop are glorious, super helpful and super friendly. Can't do enough for you.

Also had a customer service thing today and again, they couldn't do enough to help me. All sorted, all smiles.

I'd give 6 stars if I could.

Their customer service have always responded quickly and efficiently. They are a great brand and their admin team do them proud!

Fantastic help and support from the customer service team at S&D. Very prompt response to all my questions and queries. ⚡️

I returned an item from another company.

Chloe provided excellent service, sent back the incorrect item free of charge and then provided me with another label free of charge to return the correct item. Beyond my expectations - thank you

While I love the shape of the old style maxi dresses and have several, I have had issues with the seams. Several dresses have come apart at the seams which is not something one would expect from this brand and at this price. I am sorry to.give a 3 star review...the dresses are lovely and suit my 5ft 8 frame but I can't justify the expense for something that comes apart. I know that many people have not had this issue ...I just wish I had been one of them.

I had an issue with a pair of joggers which were faulty. I did not have my receipt . But the comms with customer service (Amy) was positive, helpful and generous. My joggers were replaced as she worked hard to find my order when it would have been easy not to bother. This personalised service says a lot about a company and I am grateful for the great experience and care I was given.

Was once a huge fan of Scamp and Dude and have been buying from them for many years, right back to their first ever Navy sweatshirt. There has been a huge focus on their viscose dresses and the patterns are pretty but their prices have grown extortionate for a basic design crepe fabric dress (which shrinks and creases badly). The Facebook group is an abundance of ladies buying all the launches (and then swiftly selling on). Found myself falling out of love for the brand and the constant push for overspending. My final moment came when the pockets fell off a very expensive dressing gown, for which I was offered 15% refund. Returns for overseas are another problem and they’ve finally introduced benefits for UK customers but have forgotten about the rest of us. I’ve already spent huge shipping fees over the years so it’s disappointing to be disregarded by what is now a huge company (with multiple physical stores). I’ve been saving my money to spend at Sugarhill which have very similar designs but better quality, more affordable and free shipping/returns to EU customers.