Scamp & Dude Bewertungen 502

It’s over a year since I made my first purchase and, at that time, it was a shot in the dark. But WOW, it brought me out of my own dark place caused by very difficult long term challenges. Throughout 2024, I began to create an innovative new wardrobe with Scamp & Dude’s special garments that other brands don’t quite touch. Gradually, I have whittled down my pre Scamp & Dude wardrobe to a handful of garments. That’s because nothing I now own uplifts my mood, flatters my figure or has the real point of difference like their clothes & accessories do. Quite simply, they bring me joy. All pieces carry their iconic superpower ⚡️bolt emblem stitched in place - a rather special touch. My personal styling has changed along the way too. I feel younger and the whole family love the NEW positive ME.
The sizing is not always aligned with other brands on the high street (often purposely oversized) but there are two sizing widgets for each individual item. One provides overall fit eg true to size, small, etc. and the other gives all the measurements you need. A useful tool.
Occasionally, things do go wrong but their incredibly well trained customer service team and store teams are undisputedly at the top of their game. They cheerfully sort things out in the most personal, friendly and efficient way online or by phone. Recently, Debs on the CS team sorted out a garment exchange so quickly that it arrived 36 hrs later - no fuss, no bother. Courtesy and kindness were evident and I could sense that she is passionate about her role and delivery. Her colleagues are equally lovely & helpful.
You may see grumbles about delivery costs on here (free delivery over £120) but I’d rather pay and have transparency than those costs be hidden in product price.
I’ll be sticking with this brand and without them I would probably still be lingering in that dark place from which I’ve now made my escape.

I can confidently say I’ve never come across customer service like it, anywhere…it’s like you’re chatting with friends when you call the service team, full of advice, solutions, they simply go above and beyond every time. Jo, I’m sure you know this but they live and breath the brand, I’d like a job too please 😊

I had an issue with returning an item and the customer service was outstanding! Very helpful indeed. Thank you xx

Wow! I cannot praise this company enough. Not only is the quality of their clothes excellent, but for me their customer service is what has made the five star review. Their response time to my question was so prompt. Then Amy went onto help me with my complicated issue and sorted it with no problem. I’m so very grateful and highly recommend Scamp & Dude.

The quality of the clothes is outstanding, the customer service is unparalleled. Simply the best transaction you can ask for as a consumer. If you're looking for wickedly fashionable clothing which is of excellent quality and amazing customer service - Scamp & Dude is it!

Wife loves S&D. Last minute buy before Christmas with delivery as promised. Did ask for unmarked packaging which was missed but can’t complain at busy times.

Whilst the item I’ve ordered looks great, as it’s a Christmas present the 5 star review is for the customer service alone.
I ordered my item in plenty of time for Christmas, it was dispatched within a day and then lost by EVRI. After no response from the delivery company, I messaged S&D and explained the situation, without hesitation sending me a replacement. This also went missing with EVRI.
I messaged again to S&D and was contacted by Debs, who said they could try and send a third item and request not using the same company if possible or I could get a refund. I opted for one last time. By this time I have logged numerous complaints to EVRI and escalated it as much as possible.
The third item was sent Next Day Delivery and arrived safe and sound.

I recently ordered from Scamp & Dude and the package was not delivered by the delivery vendor. I reached out to Customer Service and they were BEYOND helpful. They got back to me within a couple of hours, looked into it and when they couldn't resolve it, offered to send me replacements or give me a refund. All on the same day I emailed them. I requested replacements to an alternate address (due to travel over Christmas) and it arrived within a few days. Honestly, the best customer service I've experienced in a long time.

Also, their clothes are AMAZING and as a cancer survivor, I love how they donate a scarf to a women going through cancer, each time a scarf is bought.

Exceptional customer service, massive thank you to Debs.

If customer service were a superpower, Debs and the Scamp & Dude crew would be flying around in capes made of kindness, armed with laser-sharp efficiency and compassion shields!

I had a minor fashion emergency, ordering multiple deliveries due to Christmas shopping madness (cue dramatic music) and wasn’t sure if my issue would be resolved. Enter Debs, the ultimate customer service superhero, swooping in faster than a speeding email reply! Not only did they address my concern with superhuman patience and a smile I could practically hear through the screen, but they also went the extra mile to make me feel like the most important citizen of Scamp & Dude City.

The entire team works together like the Avengers of apparel, making sure no customer is left behind. Whether you’re battling a wrong size or facing delivery distress, Debs and co. are there with their unstoppable "Make-It-Right Powers" and a sprinkle of magic to brighten your day.

Thanks to Scamp & Dude’s heroic service, my faith in humanity—and online shopping—has been fully restored. 💫

Verdict: 11/10 would trust these heroes with my wardrobe and my happiness. Bravo, team! 🎉

#SuperService #CustomerHeroes #ScampAndDudeToTheRescue

A massive shout out to Debs on customer services this morning!!
My god, you absolute star!! 🌟
Not only she sorted my Evri saga delivery, and sent me a lightning bolt skirt just incase Evri lost mine, she has also helped with a pain of a Klarna refund
100% customer and superstar service as always from this incredible company. Thank you so much xxxxx 💖⚡️

The customer service at Scamp & Dude is second to none, they are friendly, very helpful and real ambassadors for the brand. Thank you Debs for you help!

Had an issue with a gift card which needed to be resolved quickly. Team immediately responded and went out of their way to assist with sorting. Thanks for the support and speed in which you assisted.

Found this brand with lovely bright clothing and a lovely story behind the brand however a lot of black coming into the prints which I hate and puts me off buying and they keep using Royal Mail which takes a week at least to arrive while all other couriers deliver within a couple of days

I have been an absolute fan of Scamp and Dude for four years . Was so excited to visit the new Brighton Store . Very disappointed with the Customer Care I received. I won’t be returning, and I have lost faith in the quality of clothing, after having two jackets, fall apart at the collar after wearing them for 5 months, then told nothing can be done. I don’t expect to pay £120 for a jacket, that lasts only 6 months. Wasted trip to Brighton. Shame , as Scamp and Dide have lost a great Costumer .

Loved their website, quality items with a good range of sizes. Easy to shop online and quick delivery.
Arrived in a beautiful box with tissue paper wrapped around the clothes.
Fab fit and great quality products as seen on site.
Very happy with my purchases, will be recommending to all,
Thank you xx

These dresses and gorgeous- daytime or evening wear! I love how flattering they are, especially when you’re no longer 20 and feel a bit unsure of your style! I have 5 x dressed from Scamp & Dude and I will be buying more

Great customer service & great clothes. Would highly recommend Scamp & Dude. The clothes are really well made and last for ages. Whenever there is an issue due to sizing the customer service is always outstanding. I would also like to give a shout out to the wonderful and attentive staff in the St James Centre store in Edinburgh. Nothing is a problem and they are always so happy and helpful. Cannot recommend this company highly enough.

Love this shop love the choices !
Great quick and efficient delivery too!

I recently had an issue with a dress that I bought when the zip completely ripped.

It was outside the normal timeframe for returns due to a fault however when I contacted the customer care team they were brilliant.

Within 48 hours they have helped me with the return process and issued a gift card so that I can buy a replacement!

Would definitely recommend and cannot wait to visit the store in Brighton!