Safetots Bewertungen 

Simple means of making a purchase, great customer support, prompt delivery of a well engineered and well manufactured bespoke fire guard

This is a company with a great product and great customer service

The fireguard fitted exactly as the side and front panels have different sizes and can be fitted together in a variety of options

But what made this purchase so good was the care and time the customer service took even though it was near closing time on a Friday

Amy patiently took me through the options Waited for me to take measurements Asked the right and relevant questions to get the right combination that worked exactly as I needed it to

This is a company from my experience that I would happily recommend

Very helpful when our measurements had been wrong, sorted it for us. Thank you

I was looking for a fireguard to specific dimensions without much luck on various sites.
Thought I should e mail Safetots with my requirements having again not found any suitable. In no time at all I was contacted by Amy Timmins who sent me a link to specific items which would combine together to get required size and relevant costs. Looked good so I bought it, delivered two days later. Fitted in an hour prior to grandsons arrival for sleepover.
Perfect size, looks good and keeps little ones away from fire. Price was great too. Great product, service and staff. Thanks Amy.

My experience with safetots was fantastic, Amy the sales rep was very knowledgeable and helpful and helped me to sort out a custom fit for a fireguard. When the delivery people messed up, she was on hand very promptly with great communication to help solve the issue. Thanks Amy!

Excellent prompt, professional but also personal service. Amy was very efficient replied quickly, kept oversight of my order which ensured it arrived as promised. Very good customer focussed service which is sadly often lacking these days. Thank you

I ordered a fire surround from Safetots on 5th November 2023. Had a bit of a hiccup regarding delivery and sent an emai to them on 10th November. I got a reply within a couple of hours from Amy who said that the fire surround should be with us within the next 48 hours. It was actually delivered to us on 11th November. Amy replied quickly and kept me informed. The fire surround looks great. Thank you.

Great customer service
I purchased a cover for the toddler bed rail, was sent the wrong size so I emailed them. Promptly received a reply from Amy, with a solution: keep it and we'll send you the correct one asap. I'm not expecting this level of customer service anymore, so it was a very pleasant surprise.

How customer service should be; I made 2 orders with these the first one went off with out a hitch the second ordered on the the 7th with 2-3 days is hadn’t arrived on the 10th and the courier’s tracking still had it with the supplier but they confirmed they had shipped it. I emailed the safetots at 16:40 on a Friday and was amazed to receive a reply with in minutes from Amy, with in minutes she had arranged a replacement order to be shipped that evening while the investigation with the courier was conducted. Service that’s very rare these days. Thanks again.

A further note on the fire guard I purchased it’s great and much better than the cheaper ones available, the gate makes loading/ cleaning the log burner easy.

Great product and excellent customer service.

I wanted to double check that I was buying the right extension for my stair gate so I used the live chat service, which was WhatsApp. I found it so useful, I was able to screenshot the website and then take photos of my stair gate and send them through. Amy was very helpful with her responses.

It turned out that I had to return the gate because a neighbour repaired my previous gate that was higher and better for the purpose (I use it as a dog gate). We are now on are third attempt to get the Safetots gate returned because of failed collection attempts. Safetots Customer Services have been most helpful in trying to resolve this problem (which is not down to their product or their services, but due to the Delivery company).

Ordered an extra tall stair gate, pressure mounted. Absolutely useless. Didn’t fit, extremely fiddly to install. Very poorly made….they could at least have allowed screws to screw into metal, not just slide in so has zero stability during fitting!! Plus, our order had evidently been someone else’s return….they hadn’t even bothered to conceal it as bags open, screws fell out of box. To summarise…Cheap crap for almost £90!

Edit: After I left this review, safetots contacted me to offer a return & full refund despite the fact quite a few weeks had passed since I purchased the gate. Their communication & customer services were good, I returned gate & received a full refund so I have changed my review to 3 stars

Ordered a Wooden Fire guard just fits perfectly ,good quality and very easy to put together. Just what I envisaged.

Great advice didn’t oversell and took order over the phone gate arrived next day 2 days early!

Excellent service and advice from Amy. Really pleased with the products, easy to use and very streamlined design. Makes a necessary safety product as unobtrusive as is possible.

Excellent customer service with Amy. We have a really awkward staircase and she provided really useful information to help me decide which stairgate was best for our needs. She really took the stress out of trying to figure it out myself - thank you Amy.

Excellent customer service. The wrong part was sent out with our gate so I contacted them via WhatsApp and the correct part was sent the next day. The product is really well made and the latches ect are really secure. Thank you Safetots!

I ordered two baby gates from Safetots. Due to a website glitch they arrived the wrong colour. I wanted natural wood with white fittings and I received white wood with white fittings. Throughout the checkout process I was shown a gate that was natural wood with grey fittings but the colour selection was shown as white. I had no idea I would receive a full white gate. Within minutes of receiving a delivery I called Safetots and explained this wasn’t what I was expecting or what was advertised on their website. I immediately requested to return the item. I was told I would have to pay a £10 fee as this was “my fault” I explained that I wasn’t shown an all white gate throughout the checkout process and they were advertising it as the manufacturer does for a natural gate with white fittings. I was told “the manufacturer is clearly wrong”. I explained that under Consumer Rights Act 2015 I’m entitled to have my return postage covered due to the item not being as expected and described incorrectly. This was denied. Apparently due to them being a “small business” they can’t adhere to this UK legislation as it would not be “cost effective” for them. Appalled that a UK company can do willingly not comply with UK legislation. I therefore can’t recommend anyone doing business with such a deceitful company.

Update: This is not false feedback. It is a true account of my experience. I had to file a claim against PayPal, who settled in my favour, and also reimbursed me the return postage.

It’s not only the consumer contract regulations you have to comply with. You stated “ We fully cover any return costs associated with faulty goods, non-delivered orders, or goods which are shown to have been incorrectly advertised (no matter how minor the discrepancy may be.)”
When I provided evidence of the item being advertised with a different picture to the one delivered, at the point of adding it to my basket, whilst it was in my basket during the checkout process you chose to ignore this.
The website I was previously on was the manufacturer’s, you do not make a safetots version, you’re a distributer for the manufacturer. You advertised it differently to the manufacturers description which added to the confusion.
Telling me to where to go on the phone is not “Outstanding professionalism”

Happy to direct people to my other reviews which call out companies that chose to ignore UK Legislation. The Legislation is in place to protect consumers from poor companies that rip people off. If you had complied with the legislation there would be no need for me to have to call Safetots out.

Service Service Service excellent company with perfect support thank you.