Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... Mehr ansehen
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Das sagen Bewerter
Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... Mehr ansehen
The product we ordered was not available. This is of course no problem, it can happen. Sadly Rubberduck offered an alternative product that we didn't like the look of, and we would have had to pay mor... Mehr ansehen
As a bathroom fitter we love this company plumbing and central heating hythe Ltd great stuff and always great delivery on time
Unternehmensdetails
Über Rubberduck Bathrooms Ltd
Vom Unternehmen geschrieben
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Kontaktinformationen
High Street, TS10 3DD, Redcar, Vereinigtes Königreich
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
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Great staff
These guys were very helpful and managed my technical quires quickly. all the order came quickly packaged really well (Jaquar products)
18. August 2025
Antwort von Rubberduck Bathrooms Ltd
Hi William,
Thanks so much for your feedback, it means a lot!
We’re really pleased to hear the team were able to help with your technical queries and that your Jaquar antique copper taps and fixtures arrived quickly and well packaged.
We really appreciate you taking the time to share your experience and hope your new setup looks fantastic once installed.
Rubberduck Bathrooms Team 🛁
Fantastic prices
Fantastic prices, very quick delivery and securely packaged items. Would highly recommend.
17. Juni 2025
Antwort von Rubberduck Bathrooms Ltd
Hi Darren,
Thanks so much for the fantastic feedback! We’re delighted to hear everything arrived quickly, safely, and that you were pleased with the prices of your full suite.
The brushed brass fixtures paired with the fluted glass panels and that stunning Scudo Labyrinth back-to-wall bath will make for a truly beautiful space.
We really appreciate the recommendation and hope you enjoy your new suite for many years to come.
Rubberduck Bathrooms Team 🛁
If I could give 0 stars I would
If I could give 0 stars I would. Ordered a bathroom unit paid over 500 pounds and got it delivered damaged, I have send pictures the same day just with the scratches and glue stains sides and not the full unit, few days later they asked fir full unit pictures and I have send them( you can see the stains and scratches on it, they refused to replace the full item, they only send the side boxes(the one with stains) and not the scratched one. They accused us of spilling paint on it when we just got it like that. Worse customer service ever. I would not recommend buying from them.
P.s. The first picture that I have sended you were not with the full unit but just the side with the scratches. Then I have sent you the picture with the whole unit.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rubberduck Bathrooms Ltd
Hi Mrs Piloncea,
Thanks for your feedback, and we’re sorry to hear you were disappointed with how your issue was handled.
When you first got in touch, we requested images showing the full unit so we could assess the damage properly. Once the images you provided were sent to the manufacturer, they asked for additional photos to verify the condition of the product in full. It was at that stage that marks consistent with paint splashes were identified across the unit, and as a result, the manufacturer rejected the original claim for replacement based on minor scratches.
We understand this was frustrating and not the outcome you were hoping for, but the decision was made following the manufacturer’s inspection process.
Rubberduck Bathrooms Team 🛁
Antwort von Rubberduck Bathrooms Ltd
Good afternoon Jon & Joan,
Thanks for the great feedback! We’re really pleased to hear your order arrived quickly and that you’re happy with the quality.
We're sure the Scudo matt black pop-up bath waste will look excellent once installed.
Thanks again for the review, it means a lot to us!
Rubberduck Bathrooms Team 🛁
I returned the unwanted mirror
I returned the unwanted mirror, After week and weeks still did receive a refund, I will have to keep phoning the department, you had the returned item on the 14th September 2025, it is now the 13th October 2025, its a lot longer than 14 days, it was only processed on Friday 10th of October 2025. I do apologise, you received the parcel back on the 3 rd of October 2025, I have not received a email today confirming anything about my refund, I actually phoned your department for the second time to chase up my refund.
17. September 2025
Antwort von Rubberduck Bathrooms Ltd
Good Morning Mrs Le-Calvez,
We're sorry to hear about the delay on your refund.
We can see your item came in to us and was restocked early last week. Please be aware that refunds can take up to 14 days after receipt of goods to process.
We'll have a chat with accounts this morning to see if we can speed up the process - thanks for your patience.
Rubberduck Bathrooms Team 🛁
UPDATED RESPONSE: We think there must be some confusion here, your order was placed with us on the 14th and it wasn't despatched until the 17th. We received the returned item over the weekend (on the 4th Oct) and it was fully restocked on Monday last week. All of which can be confirmed by the emails we sent out regarding the order.
You'll be happy to hear your refund has been processed with an email to confirm this morning.
No worries at all about the confusion, these things happen. Depending on the bank, the refund may take a short while to clear - we hope you have a lovely day!
Good product bad delivery routine
Good product .
Delivery not so good as instructions said someone had to be hone to assist to unload , and that there will be a phone call 30 minutes before arrival.
Theŕ for I had to do arrangements at work, not suitable for the workplace
Never heard anything from courier, assistant not needed. Delivery done when I got home.
22. September 2025
Antwort von Rubberduck Bathrooms Ltd
Hi Anna-Maria,
Thanks for your feedback, and we’re glad to hear you’re happy with the white gloss ceiling panels.
We’re sorry for the confusion around the delivery instructions. These panels are sent from the manufacturer using a courier that usually requires someone to be available to assist with unloading, and they’re meant to call ahead before arrival. It sounds like the driver didn’t follow those steps properly, and we completely understand the inconvenience that caused with your work arrangements.
We’ll be passing this feedback on to the courier to help improve their communication and delivery process.
Rubberduck Bathrooms Team 🛁
Watch out
Good panels but the company is not truthful about their thickness. Advertised as 10.5 mm, I tried buying an end cup of this size elsewhere and surprise it did not work. This forced me to buy from them again, pay an expensive delivery charge. Turns out the correct end size cap was 11.5. This information needs to be made freely available on the sellers website, so that the buyer knows what to expect.
17. September 2025
Antwort von Rubberduck Bathrooms Ltd
Good Morning Mrs Rumyantseva,
Thanks for your feedback, and we’re glad to hear you’re happy with the panels, though sorry for the confusion around the sizing.
We’re not the manufacturer of the panels, they’re made by Showerwall, and we use the specifications provided by them. The panels are 10.5mm thick, but the trims are designed slightly wider to allow space for both the panel and the sealant used during installation.
Using trims from another supplier can cause fitting issues and would also invalidate the manufacturer’s warranty, so you did the right thing by choosing the matching ones in the end.
We appreciate you taking the time to share your experience, and we hope your finished installation looks great.
Rubberduck Bathrooms Team 🛁
Inadequate bath panel packaging led to…
Inadequate bath panel packaging led to two panels damaged on delivery, one was snapped in half !
Great panels and good company support but collection is the only way !
17. September 2025
Antwort von Rubberduck Bathrooms Ltd
Good Morning Chris,
Thanks for your feedback, and we’re really sorry to hear your bath panels arrived damaged. We completely understand how disappointing that must have been.
We handle the distribution of these panels ourselves, and while damage in transit is thankfully rare, it was very unfortunate in this case. We’ll review the packaging used to see if any extra protection can be added to help prevent this happening again.
We’re glad to hear you were pleased with the panels and the support you received from the team, and we really appreciate your understanding.
Rubberduck Bathrooms Team 🛁
Bathroom Panels
Ordered first bathroom panel which came cracked in two places. The replacement came pretty quick to be fair but again the panel was cracked. As i didn't need a whole sheet and the second panel was cracked on a corner i was able to cut it to size and use it. THE POINT IS: why do they deliver 2.4 meter panels in flimsy cardboard. Instead, use some corner protection/thin polystyrene sheets and fragile tape. Surely its costing the company more replacing damaged products in transit which van drivers chuck around and also getting poor to average reviews in the mean time. The panels are really nice, just a shame the company doesn't pride itself.
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rubberduck Bathrooms Ltd
Hi Loraine,
Thanks for your feedback, and we’re really sorry to hear about the condition your panels arrived in. We completely understand how frustrating that must have been.
The panels are distributed directly by the manufacturer using their own chosen packaging and courier service, so unfortunately we don’t have control over that aspect. That said, we always pass on feedback from our customers to help them improve their packaging and handling processes, and yours has been shared with them.
We’re glad you were still able to make use of the second panel and that you’re happy with the product itself.
Rubberduck Bathrooms Team 🛁
Antwort von Rubberduck Bathrooms Ltd
Hi Anthony,
Thanks for the great feedback! We’re really pleased everything arrived on the date you requested and that you were happy with the price too.
You know where we are if you need anything else!
Rubberduck Bathrooms Team 🛁
Antwort von Rubberduck Bathrooms Ltd
Good Morning Christine,
Thanks so much for your feedback!
We’re delighted to hear you’re happy with your Abacus wetroom panel and chrome channel. The clear glass gives such a clean, modern look and really helps to finish off a bathroom beautifully.
We really appreciate you choosing us and hope your new setup brings you many years of use.
Rubberduck Bathrooms Team 🛁
I was dubious about using a website I’d…
I was dubious about using a website I’d never heard of but after much searching they were the only company who had the taps I wanted. We knew these were being discontinued so we really pleased to find them and just thought we would go for it. As they would match the other taps I bought else where. However they have just called to tell me they don’t have the stock! I don’t understand why you would sell me something you don’t have. I will give them they rang promptly to tell me but I now have two sets of taps from other companies I can’t use because of this company.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rubberduck Bathrooms Ltd
Good Morning Mrs Rann,
Thanks for your feedback, and we’re sorry for the disappointment with your recent order.
As you mentioned, the tap purchased was an end-of-line item, with just one showing in stock. At the point of dispatch, we noticed the last one had already been sold previously but the stock level hadn’t updated as it normally would have. As soon as we spotted the discrepancy, we got in touch right away to let you know.
We completely understand how frustrating this must have been and we’re sorry we couldn’t fulfil the order on this occasion.
Rubberduck Bathrooms Team 🛁
Antwort von Rubberduck Bathrooms Ltd
Hi Andrew,
Thanks for the feedback, it means a lot to us!
We hope the Scudo Serena shower looks great once fitted and the fast fix kit helps to speed up the installation side too.
If you need anything else you know where we are Andrew.
Rubberduck Bathrooms Team 🛁
Rubberduck, quality at the cheapest prices
Jarred was absolutely brilliant. What I required for my project, Jarred went above and beyond to cater for my project requirements. Can’t fault the service I received from this company online. Amazing prices online where no one else could come close to. Saved a lot of money.
10. Juli 2025
Antwort von Rubberduck Bathrooms Ltd
Hi Josh,
Thanks so much for the fantastic feedback!
We’re thrilled to hear Jarred was able to go above and beyond to help with your project.
It’s great to know you found what you needed at a price that couldn’t be matched. We love helping our customers save without compromising on quality, so we’re delighted this worked out so well for you.
Thanks again Josh - we’ll be sure to pass your kind comments on to Jarred, he’ll be very happy!
Rubberduck Bathrooms Team
Quick and easy experience
I found what I wanted and went to the store. They loaded it into the car and sent the invoice via email. All went very smoothly.
18. August 2025
Antwort von Rubberduck Bathrooms Ltd
Good Afternoon David,
Thanks for the feedback, it means a lot to us!
It's great to hear everything went smoothly with the team in-store and we're happy we could get you sorted quickly.
You know where we are if you need anything else David.
Rubberduck Bathrooms Team
Cracked basin no refund or replacement!
Unable to send a replacement item despite original purchase being damaged (cracked basin). Unfortunately I was unable to check for damage immediately on delivery due to August family holiday and checked on first day of return. Some flexibility around reporting damage in peak holiday season would be helpful. Never again!
18. August 2025
Antwort von Rubberduck Bathrooms Ltd
Good Morning Gareth,
Thanks for your feedback, and we’re really sorry to hear about the cracked basin.
We do ask that any courier damage is reported within a reasonable timeframe after delivery, so we can arrange a replacement if necessary. Unfortunately, as the damage wasn’t flagged until several weeks later, it meant we weren’t able to arrange a replacement through the manufacturer.
It is difficult with when working with 3rd party couriers/suppliers but we’ll certainly take your comments on board regarding flexibility around peak holiday times.
We’re sorry this experience has left you disappointed.
Rubberduck Bathrooms Team
Antwort von Rubberduck Bathrooms Ltd
Good Morning Bruno,
Thanks for the great feedback it means a lot to us!
We're really pleased to hear you’ve found us reliable and easy to get hold of for queries. We hope the tile backer kit works perfectly for your project.
You know where we are if you need us!
Rubberduck Bathrooms Team
Antwort von Rubberduck Bathrooms Ltd
Good Morning Nenna,
Thank you very much for the kind feedback!
We're really pleased you found the tap you love and at the best price you can find too! The Scudo Core brushed bronze taps are really popular at the minute, we hope yours looks lovely once installed.
Thanks again Nenna, let us know if you need anything else!
Rubberduck Bathrooms Team
Antwort von Rubberduck Bathrooms Ltd
Good Morning Nathalie,
Thanks so much for your feedback!
We're really glad to hear ordering was easy, delivery was quick, and that you were happy with the service too. We hope the anthracite glass channels look the part once fitted.
Give us a call if you need anything else Nathalie!
Rubberduck Bathrooms Team
Very quick delivery
Very quick delivery, well packaged. Very happy with the products. I’ve ordered a few year ago a similar order and I can not fault the service and quality.
19. August 2025
Antwort von Rubberduck Bathrooms Ltd
Hi Lorenzo,
Thanks so much for your lovely feedback and for coming back to us again!
We’re really pleased to hear you’re happy with the products, packaging, and speedy delivery. It’s great to know the service and quality have been consistent for you over the years.
Next time give us a call Lorenzo, we like to look after repeat customers if we can!
Rubberduck Bathrooms Team
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