Received standard email from richer sounds and noticed the price of the TV I had recently purchased had dropped by £50. Completed the online price promise form and had a call from Jay around an hour... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I bought a TV through richer sounds, picked it up from the Maidstone store and they were great, friendly and courteous..the ordering was easy, great company with great personal service.. I thought a... Mehr ansehen
Unternehmen hat geantwortet
Bought online at a great price. Arranged to pick up in store. Staff were very helpful and knowledgeable. I was helped to carry my purchase to my car. Overall a good shopping experience, I would re... Mehr ansehen
Unternehmen hat geantwortet
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktinformationen
17 Earl Street, ME14 1PL, Maidstone, Vereinigtes Königreich
- 0333 900 0062
4.9
Hervorragend
2243 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Piers impartial sales advice was clear…
Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time
7. März 2026
Antwort von Richer Sounds - Maidstone
Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.
We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.
Of course if there’s anything further we can help with don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
6. März 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwort von Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
28. Februar 2026
Antwort von Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
5. Januar 2026
Antwort von Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
28. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
26. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
25. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Antwort von Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
24. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Professional attetion to the customer
Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.
23. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really helpful and pleasant sales…
A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.
19. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Problem Solved
Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.
18. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
You can rely on Richer
The Richer Sounds six years guarantee is good. My Samsung neo tv cocked out after 36 mths. Richer attempted to get it fixed but, alas a deep seated issue. So I got credit note back towards a new tv. Great service from the Richer Team resolving the issue, especially my local Maidstone branch. You can rely on Richer !
20. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Easy shopping process
Easy shopping process. Good selection of televisions at competitive prices. Collected from store which was hassle free.
16. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Lovely staff member who listened
Lovely staff member who listened. He took time to show us product and made sure that it met our specific needs.
16. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent service
15. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Great advice and service by the team in…
Great advice and service by the team in the Maidstone branch. Each of the advisors gave clear and unbiased information regarding my enquiry. Based on their advice I ended up purchasing a different tv to the one I planned to purchase!
14. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your 5 star review!
The staff were just so helpful in…
The staff were just so helpful in everything they did.
13. Februar 2026
Antwort von Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful and knowledable staff
Very helpful and knowledable staff more than happy to help me pick the ideal tv for my requirements. Would choose these over bigger stores like pc world/currys every time.
13. Februar 2026
Antwort von Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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