Richer Sounds - Bromley Bewertungen 

1'408
TrustScore 5 von 5

4.9

48 East Street, BR1 1QW Bromley, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 48 East Street, BR1 1QW, Bromley, Vereinigtes Königreich

  • 0333 900 0051

4.9

Hervorragend

TrustScore 5 von 5

1408 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.9

Alle Bewertungen

(1'408)

24'831 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Richer Sounds Bromley Store

All of the staff at the Bromley store were incredibly helpful and took the time to allow me make my decision on a TV and Soundbar.
I had three visits to the store and each time they allowed me to experiment with the tv and test the soundbar fully and answered my many quest questions with great knowledge and professionalism.

30. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

A place to go for your TV and sound systems

Very helpful, very informative and very friendly helping us to sort out our vision and sound system at home. We would thoroughly recommend them. Top service!

29. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Maurice and Tommy wery helpful and…

Maurice and Tommy were very helpful and informative, especially helpful when I had difficulty setting up the turntable and also handling an exchange of product, thanks.

26. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service, Jerome was amazing, at the end of a busy Black Friday, he was calm, knowledgeable, witty and gave us the confidence in the company to make the purchase, many thanks.

28. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Great prices and service

Great prices! Ordering was no problem for me talking to the sales people who answered all my questions. Delivery was on time with no issues.

28. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

An Excellent Company

Most helpful staff, went out of the way to offer best and honest advice. Knew their products well. Was extremely happy with my visit.

26. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Amazing, impartial advice!

Jerome was so informative, so genuine and just really, really helpful.

I knew nothing about the product I went in to buy and felt that he just gave me such impartial advice, regardless of whether that resulted in a sale or not.

Thanks so much again, and to your colleague Tommy who was also really helpful on the phone.

2. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I think his name was Maurice ..

I think his name was Maurice ..
At the Bromley store
He listened. Analysed my situation and gave me the perfect solution at a brilliant price
Superb

22. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 3 von 5 Sternen

Not impressed with the manager in the…

Not impressed with the manager in the Bromley shop.. really offhand and uninterested in service..

Edit.. Richer Sounds customer team made numerous attempts to speak to me to discuss what happened. Can’t fault the way this has been responded too.. Well done.. 👏

22. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your feedback and for your custom. It's obviously really disappointing however to read you were unhappy with the colleague, which although is really unusual and I'm sure not intentional is still concerning.

I understand our customer service team have since contacted you to find out more about what happened and will investigate with the colleague concerned to explain both how you felt and make sure lessons are learned for next time

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Amazing customer service

I attended the Bromley store with my 95 year old mother who has visual impairment and struggles with technology. Tommy took time to listen to what she wanted and gave advice about which TVs had the features best suited to her needs. Tommy then took time to research that the specific models did have the correct features and followed up with me on 3 further phone calls to discuss. I was so impressed by his patience, thoughtfulness and tenacity to ensure my mother had the best tv for her requirements. Thank you so much I cannot imagine having such brilliant service any where else. I cannot praise highly enough.

11. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

I purchased the Dali Oberon 5s a couple…

I purchased the Dali Oberon 5s a couple of weeks ago from the Bromley store. Matt was super helpful from start to finish, and even gave me a little deal which was so kind of him.

As far as the speakers go,over last couple of weeks of use they now have 200+hrs of running time and sound absolutely outstanding. They are so detailed, great soundstage and tight controlled bass, I use with grills off and speakers are 2.4m apart, 30cm away from wall. Room size is about 26 square metres.

Highly recommend shop and speakers.
Thanks so much, Matt.

8. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

LG OLED65G54LW TV

Matt at the Bromley store gave great advise, as I wanted to upgrade my Samsung Budget TV which he recommended the LG OLED65G54LW , which since I have had, it is such a fantastic picture quality compared to what we had. It is like night & day & can now watch some of my 4K UHD Blu Ray’s & actually see the picture. I have been going to Richer Sounds for over 30 years for all Home Cinema & Hi Fi & TVs as they are experts in their field & give good sound advice & won’t try & sell you the most expensive product, just the right one for your needs.
Fully recommend this company & products they sell.

15. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Staff were friendly

Staff were friendly, helpful and knowledgable.

13. November 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Fantastic Service

Being able to talk to knowledgeable staff who bend over backwards to solve customer issues.

24. Oktober 2025
Richer Sounds - Bromley-Logo

Antwort von Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

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