Richardhardie Bewertungen 

They were so kind and caring. They helped me get my fiat 500e ordered and they kept me updated about it.

Do not buy from them very bad customer service and lies to get you buy the car got the car jeep renegade next day the battery was gone called them they wouldn’t accept helping me starting the car or relibility , so bad service book was missing chased 4 months nothing at the end , so many things wrong with the car . They just only interested to get rid of cars no human touch.

Went in looking at an MG but not really having any knowledge or experience. Straight away sales person was like 'what do you want?'. We went and looked from the outside of a car out front and immediately the sales person was looking into cost. No discussion about the actual car or its features - it was straight into the cost. My partner was looking to purchase the car and I wasn't even acknowledged as I wasn't the one buying it. A week before we visited Mercedes and it couldn't of been a different experience. The whole visit I was included and made to feel valued and price was never mentioned - it was all about the car. We even had to push the Mercedes sales person to discuss prices. Horrible experience and would NEVER consider buying from Richard Hardie.

BEWARE these guys are scammers that sell well below par ex rental vehicles . I bought a car form these scammers which was 3 years old with low mileage and one owner. I paid nearly £50,000 .. I have it 3 months and the engine blew. It cost me £24000 for a new engine and they refused to help with anything. I am currently taking them to court . Do NOT BUY FROM THESE SCAMMERS

Avoid Richard Hardie Fiat garage like the plague over the last 2 years I’ve had nothing but bother and absolutely shocking customer service from the garage.
1. Car broke down at the tune tunnel after driving off the forecourt.
2. Salesman did not transfer my details to the DVLA resulting in a big old red sticker on my windscreen.
3. Promised a free service that they never honoured.
4. Come to the time when I need new tyres, no locking nut in the car!!!! Surprise surprise, after 2 years they’ll do nothing but I can buy one. Spoke to Kyla who has the telephone manner of Attila The Hun!
Avoid like the plague, cowboys, want top money for substandard product with no aftercare or customer service! Avoid, avoid, avoid!

I bought a car last year in March from Richard hardie silverlink and the salesman never registered the car in my name with the DVLA! Contacted the dealership and said nothing they can do, I will have to pay £25 to process a V62 to get the car put in my name. Emailed a complaint off ages ago and not heard anything back. Would NEVER buy from here ever again. Awful service and not doing what they should have done!

Richard Hardie Sunderland sells lemons. They then avoid responsibility and treat you with contempt.

I say this based on real experience. It took two distressing years of arbitration and court action to get my money back on a Jeep that suffered catastrophic engine failure within weeks of purchase.

Be warned. As mentioned in other negative reviews, it appears that the general manager and specific salesmen at Richard Hardie have acted unscrupulously on several occasions. My case ended up going as far as UK Trading Standards and Jeep global head office. That should tell you enough about whether to do any business with these cowboys.

Bought my used car in August from Richard hardie silverlink, after weeks of waiting for logbook to arrive nothing came repeatedly rang them and just kept been told its the dvla to blame back log ect due to covid, after several months I finally ring dvla they have never received a application for a new owner for my car so now its costing me £25 for new logbook, also I never received the yellow bit of the logbook which I should of received the day I bought car. I received great customer service in the shop on the day of purchased the car but feel like I have just been fobbed off since then till now. Absolutely headache.

Purchased citreon c4 grand picaso on Friday found fault on digital dash contacted sales manager at the branch who became quite agitated and informed me he was aware that the fault was known to him and refused to do anything .making a comment that it would cost thousands when I mentioned a new dash he said he did not think they would be able get a new one .
His attitude is disgraceful and not what you would expect from a local family company the branch is in ashington Tyne and wear .
They have left me no alternative but to contact the finance company to cancel my agreement during the cooling of period .

I booked my vehicle in for service and MOT and traveled an hour and a half to get there and back.An hour afterwards they phoned to say they couldn't do
any service (just an oil change and filter) or MOT as they had found out they didn't have the necessary equipment to do the job.I had to travel another hour and a half.When I arrived they had a bill for me for a diagnostic they had done (allegedly) and said it had to be paid.They held my keys at ransom until I coughed up.No apology,no consideration of the trouble they had put me to,no explanation why they took the booking on without knowing they didn't have the tools for the job.Just pay up and go some other place where they have the equipment.This is the equivalent of asking a builder to build you a house and after the ground was cleared telling you that he now didn't know how to do it, then charging you for what he had done and not letting you back on your land until it was paid.