Red Rickshaw Bewertungen 

2'934
TrustScore 2.5 von 5

2.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

This has been one of the worst online shopping experiences I’ve ever had. I placed an order, paid in full, and received barely 20–25% of what I actually ordered. Despite delivering only a fra... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I ordered 3 boxes of mangoes to compare the different varieties. Easy to order, lots of delivery slots and order arrived well packaged and without any delay. Best part, the mangoes were super tasty. I... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Normally, if a website doesn't display a UK address, then the company don't get my custom. However, a friend had recommended Red Rickshaw as bona fide and so I ventured an order for goat meat. The exp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Placed an order for Yellow Dragon fruit which are near impossible to source in the UK. Order came quickly, very well packed. Fruit was absolutely perfect, delicious, ripe and ready to eat. I am not... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Online-Bestellservice
  2. Supermarkt

Vom Unternehmen geschrieben

Red Rickshaw is the home of hard-to-find ingredients, specialising in world foods and ingredients. We empower cooks to create authentic cuisines from around the globe with premium quality, fresh and seasonal ingredients.


Kontaktinformationen

2.4

Mangelhaft

TrustScore 2.5 von 5

2934 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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2.4

Alle Bewertungen

(2'934)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

Late delivery - next day and expensive delivery and no refund.

Ordered mangoes for next day delivery. No emails to confirm shipping and when I emailed to chase was told that the shipping company ‘lost’ my order and that they would send in a few days. Had to chase again on the day of sending and they emailed saying sent and would be next day. Then got an email with tracking. Got my GREEN mangoes a week after order had been placed. Requested 2x for a refund for delivery- no response re this. Second time I’ve ordered mangoes and both times delivery has been late.

Edit: I chose a day for it to be delivered when checking and yes, this was next day AND next working day. Then we had a bank holiday and it was delivered after this.

2. Mai 2024
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Dear B,

The delivery charges are not for next day delivery but for next working day delivery. We cannot ship mangoes over the weekend as produce might get impacted in transit. If order is placed on Thursday, we have to ship it on Monday being next working day. The date is always estimated. Mango being very high demand product and also shipments are subject to clearance etc, we cannot guarantee exact date of delivery but 90% of our order go on time.
Sincere apologies for the inconveniece caused.
Thanks and Best Regards,
Red Rickshaw Team

Bewertet mit 1 von 5 Sternen

Not really alphonso mangoes

I ordered a box of 12 alphonso mangoes on 23 April. While the box in which they arrived said they were king alphonso mangoes, when we opened the box and tried the mangoes they were not alphonso at all. I emailed the company to complain but have not received any response as yet. I will not be ordering from them again.

23. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Dear Kavita,
Sincere apologies for the inconvenience caused. We always make every effort to give our customers the best and authentic quality. It is really sad to see that you are not happy with the produce. Our customer care team will get in touch with you and resolve the matter.
Thanks
Red Rickshaw Team

Bewertet mit 5 von 5 Sternen

We loved the mangoes!

We loved the mangoes!

I have recently ordered mangoes from Red rickshaw and those are delicious and authentic mangoes. I used to order before and the website was not functional for last 2 years but I am glad they are back under new management.

4. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Thanks a lot Nikita for your feedback. We are glad that you liked mangoes. We will continue to work hard to get best mangoes for our customers.

Bewertet mit 1 von 5 Sternen

DO NOT ORDER

They took the money and and they havent shipped the order since 10 days.

Seems its under new management. Last couple of years they had the best mangoes with timely shipment. This year they charged me yet no order has been shipped after 2 weeks. They don’t answer the phones/emails.

16. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Dear Korhan Celep,
Sincere apologies for the inconvenience caused, we were chasing DHL for your parcel and they lost it. As we understand you no longer need order hence we will be sending you refund to your bank. Our support team will get in touch with you if we need any further information.
Once again sincere apologies for the inconvenience caused.
Thanks Red Rickshaw Team

Bewertet mit 1 von 5 Sternen

New management are scamsters!

The company’s website says it is under new management and accepting orders for mangoes. Unfortunately seems like a scam - I paid up and have been waiting for my order to arrive for a week. There’s been no response from the company to repeated emails on my order status. No one answers the phone, no response to the voice messages I’ve left.

12. April 2024
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Dear Aarti,

We are really sad to hear about your experience. We have confirmed with our payment provided that money is completely refunded to your account. If you haven't received it yet, please feel free to call us on our phone number mentioned on the website. We have raised issue with our payment gateway provider to make sure this doesn't happen again. Sincere apologies for the inconvenience caused.

Thanks

Bewertet mit 5 von 5 Sternen

Red Rickshaw closed😭

I have just heard the sad news that Red Rickshaw have closed.

I found them to be a very reliable company.

I will miss them.

Thank you for your excellent service

17. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Out of business?

I always used to find RR very good. But just now when I visited their website, this popup message appeared:

"Dear Customer,
Despite having a loyal customer base and a strong reputation, the deteriorating economic environment has made it increasingly difficult for the Company to meet its’ day to day expenses whilst attempting to meet its necessary growth targets.
With no prospect of further investment, the directors have taken the difficult decision to cease trading with immediate effect.
Please note, if you have an outstanding order you will receive a full refund.
We would like to thank our customers for all of their support over the years.
We have engaged PKF GM, a business advisory and corporate recovery firm, to assist the Company in placing it into Creditors’ Voluntary Liquidation.
If you have any queries regarding your order or the proposed Liquidation, please contact PKF GM at redrickshaw (at) pkfgm.co.uk."

Sad. At least they are doing this the correct way.

15. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No mango delivery and lack of full refund

I ordered a box of 12 Alphonso mangoes to be delivered on the 25th of May 2022. This was my first order as Red Rickshaw came highly recommended. The order was never delivered and upon emailing the company I received a refund of £29.90 but to date, despite numerous emails, I have not received the balance of £5.99 representing the shipping. I am extremely disappointed.

6. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I feel really sad that i have to make…

I feel really sad that i have to make this review , RR was one of my favourite places to shop but , this order has been a disaster , the order didn't arrive , they say they are sending it out again, but , what happened to the last one . They are blaming the courier , but , they didn't receive it , so , if they don't have it they cant deliver it . SUCH a shame .

26. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

bad quality and bad service

i made 2 orders.
order 1: i ordered 3 bags of amla out of which one was rotten.!!! i let them know but no refund was offered.

order 2:
i ordered 2 items, each £2.50
delivery costs £5.99

they were out of stock, so sent me just one item and i paid £5.99 for delivery.

I would have expected that they let me know, so i could have a chance to cancel that order. the one item came in a huge box too. What a waste of my money and the planet's resources.

not shopping with them again

26. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great range- well packaged and super…

Great range- well packaged and super fast delivery. I am repeat customer!!

25. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hi Shelly,

Thank you so much for your 5-star review! We love to hear this, and we look forward to seeing you again soon.

Many thanks,

John

Bewertet mit 5 von 5 Sternen

I love okra

I love okra, and the 'sliminess' some people dislike is simply an easy to digest form of dietary fibre. There is none available in any shop near Camborne.
After ordering 500g from Red Rickshaw, it was quick to arrive, and very fresh, large okra far better than in any shop I know. Superlative! Couldn't be more pleased! 😀

24. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Thanks Stuart, We’re thrilled that you were satisfied with our services and you love the okra! Your feedback is appreciated, and we hope to be of help again soon!

Best regards, John

Bewertet mit 1 von 5 Sternen

Appalling service

Appalling service. Email at 16.15 on day of delivery saying would not be delivering because of "quality control issues". No indication of when would be delivered. I emailed to cancel immediately as needed it for that evening and no use for it the following day. No response till next day when was told that could not cancel as on the way. Repeated request for cancellation and refund. Told shame to waster perishable goods and offered £15 voucher on next purchase (there will be no next purchase) Delivered to wrong address that day and i had to go and pick up. Point blank refusal to cancel and refund despite repeated requests. Latest response today is that I could only cancel 2 days before delivery! Unclear how that possible when only told me on day of delivery that would not be delivered. Dreadful service, appalling responses with refusal to engage with issue. Will certainly not be using them again.

23. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hi Zia,

Thank you for taking the time to share your feedback.

I sincerely apologise for the poor service you have experienced with your order. Please be assured that this does not happen often.

We do our absolute best to meet any agreed delivery date, but unfortunately sometimes this is out of our control, and we offer generous compensation for a delayed delivery in the hope you can accept the parcel and still enjoy the food delivered. I understand that this was not suitable for you I apologise again for the poor communication during this process.

I understand that you have now been refunded in full and we do hope you can order again in confidence. Please do not hesitate to contact us if you have any further questions or feedback.

Kind regards,

John

Bewertet mit 5 von 5 Sternen

Great range of herbs and spices

Great range of herbs and spices. They had everything I needed and quick delivery. Highly recommended.
Paul Hartley Member of the Guild of Food Writers

23. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hi Paul,

Thank you so much for your 5-star review. We are delighted to hear that you love our range and had a great delivery experience. We look forward to seeing you again soon!

Many thanks,

John

Bewertet mit 1 von 5 Sternen

Unreliable: no delivery, no customer care

I placed my order on Tuesday, they claimed they would deliver by 6pm on Thursday. On Thursday at 6pm I emailed them asking why I did not receive my package, they said it was becaise one of the items was not available (do I have to reach out for them to realize it?), that I would get my order the day after, and closed my ticket. The order didn't arrive the day after either.
I asked for a refund and won't order from here again.

21. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hi Fred,

Thank you for taking the time to share your feedback.

I would like to apologise again for the delivery failure with your parcel. Your parcel was delayed at dispatch then unexpectedly returned to us and we are investigating this with our courier. Please be assured that this is not very common at all.

I understand you have been refunded in full. We do our best to not make any errors, but if we do, we pride ourselves on how we handle them, so i apologise again for the miscommunication.

We hope you can order again in confidence. Please do not hesitate to contact us at hello@redrickshaw.com if you have any further questions or concerns.

Kind regards,

John

Bewertet mit 5 von 5 Sternen

First class delivery and fresh and quality products

First class delivery service
Quality foods delivered
So glad that I don't have to travel to get my Asian foods. Just in my hands. Thank you for your service.
Delivery was so quick too..

20. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hello Christina,

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Many thanks,

John

Bewertet mit 4 von 5 Sternen

Delicious mangos at peak ripeness

Delicious mangos at peak ripeness. 4 stars only because they promised they’d come Monday and they arrived 1st thing Tuesday, which feels like a very small quibble. Would definitely order again.

19. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hi Ruth,

Thank you so much for your 4-star review!

Our apologies for the delayed delivery. We had a delayed shippent from our supplier, so unfortunately it was out of our hands on this occasion. Please be assured that this is not a common occurrence and I'm confident we will hit 5-stars next time!

Thank you for your patience and understanding.

kind regards,

John

Bewertet mit 5 von 5 Sternen

Super fast delivery

Super fast delivery. Very wide choice. Had a problem with one item which they sorted out very quickly.

Would use again.

19. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hi DJ,

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Kind regards,

John

Bewertet mit 1 von 5 Sternen

Paid £30 for 12 kesar mangoes of which…

Paid £30 for 12 kesar mangoes of which 7 were rotten!

Appreciate not all can be inspected inside but a few were visibly not good quality from the outside. For the £30 premium would expect much better quality

19. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Red Rickshaw

Hello Hanita,

Thank you for taking the time to leave us your feedback.

Im terribly sorry to hear that you have received poor quality mangoes. Please be assured that this is not the high standard that we aim for.

I understand that our customer service team have been in contact with you to resolve your order issue, and i hope you can order again in confidence.

Please do not hesitate to contact us at hello@redrickshaw.com if you have any further questions or concerns.

kind regards,

John

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