Quality Part X LTD Bewertungen 

Left my new car uninsured after failing to tax the vehicle ( despite my paying for this). When I flagged this there was no recognition of the huge error.i was out of the country and had to run up a huge bill battling with them. Avoid at ALL costs

Experience was great.

Only thing that caught me out was the small print added admin fee upon final payment.

Straight forward, no pressure sales by Ali.Spent extra time showing and explaining all of the cars features without rushing us at all. Kiki, Finance department cheerful and enthusiastic about the whole process, and went over everything in detail. The car was exactly as advertised and drives wonderfully. The Stevenage branch will for sure be my first choice when looking for my next car.

Turned up 10 minutes early, once test drive done..... 10 minutes later done and dusted..

Very slick!

good service and very nice car. early days yet so no idea how they would deal with an issue but on the evidence so far, i am happy

Chris was so helpful and thorough. I wasn’t sure of what car I wanted but he was very patient and helpful.

I would give them -5 stars if I could. Pleasant service in person, but still waiting for the promised refundable deposit.

I paid a £100 deposit on a car and was promised it was fully refundable. During my 2nd viewing, I noticed that the front of the vehicle had previously been repaired. I was then shown another car, but its passenger door caught when being opened and closed. These issues raised concerns about the vehicles.

The staff were pleasant during my visits and clearly promised that my deposit would be refunded within 5 days. That deadline was weeks ago, but I still have not received my money. I have also sent follow-up messages and received no response.

I am asking Quality Parts X to refund the full £100 immediately and respond to my messages with confirmation of when the payment has been made. The lack of communication is unacceptable, especially after a specific refund timescale was promised.

Overall, I was disappointed by the condition of the vehicles shown and by the failure to honour the promised refund..

Naima and Ali at Stevenage Dealership were both incredibly helpful in answering multiple queries I had, being as it was a used car and my Budget was limited. They guided me through, provided the information and documents I had asked for and, enabled me to test drive, sorted out a reserve and then a holding fee while I got the finance together (which was then taken off final price) and They did it all with great customer service and a smile

Very disappointing service.

I paid a £100 deposit for a car (registration PY23 FJJ) and cancelled at the last minute on 24 July. I was told the £100 deposit would be refunded, but I have still not received my money.

I called several times and was kept waiting for more than an hour. I also sent emails, but I received no proper response. It has now been more than one month, and I am still waiting for my £100 refund.

This has been a very frustrating and disappointing experience. I expected much better customer service and communication. I would not recommend this service based on my experience.

Went here with an open mind and drove out with an almost new car.
I have to admit the car we bought has slightly high miles, so it was showing signs of usual shopping trolley bashes and car park door carelessness.
We pointed all these out to the sales guy, and he said no problem, we will sort all that out for you.
It went straight into the workshop as we were collecting it the next day.
The next day came, and I was sceptical of what they promised, but the car came out as if it was in showroom condition. I couldn't believe my eyes.
Anyway, yes, I would trust this seller, and yes, the car is outstanding for the price, and yes, the service from the staff was second to none.
Overall, I would have no hesitation in using these guys again.
Well done to all of you who work there; top marks.

Excellent service, very pleased with my new car. The whole process was smooth

Lovely, staff and helpful, I would of given 5, but the only thing was I felt pressured to take the car home on the same day, then go back to have little things done. But it wasn't a big deal. All sorted. Very happy so far.

Chris was amazing helping us to purchase our car, no pressure selling, test drove the vehicle and answered every question we had. Would highly recommend!

Very difficult to make contact with in the run up to our Fiesta purchase. Emails not answered. Phone calls not responded to after messages left. Also damaged rear nearside alloy wheel was not repaired as agreed. We were told it had been dealt but car was delivered with the the wheel not repaired. Don't trust this firm they tell whoppers! Decided it was a waste of my time trying get it sorted. Otherwise car is good

Pricing is good for the quality they provide. The made sure all the small dents were removed as per my request

I purchased a vehicle from QPX Stevenage in May 2026.

Shortly after taking ownership, I discovered the vehicle had been supplied with neither a spare wheel nor a puncture repair kit. After I contacted the dealership, they sent me a puncture repair kit, which I appreciated.

On 27 July, the windscreen washers stopped working. When I reported the fault, I was initially advised that I would need to pay a £150 warranty excess and wait until September for an appointment at their workshop in Stevenage. As I live in Coventry, this would also have meant a 140-mile round trip, significant fuel costs and taking unpaid leave from work.

It was only after I raised my statutory rights under the Consumer Rights Act that the dealership agreed to repair the vehicle under those rights and waive the £150 excess. However, by this point 10 days had passed since I first reported the issue.

As I needed the vehicle to remain safe to drive and could not justify the time, travel and inconvenience, I arranged for the repair to be carried out locally. The fault was a failed windscreen washer pump. The replacement part cost around £15 and the repair took approximately 20 minutes.

The staff were polite throughout, and I appreciate that they eventually agreed to waive the excess and repair the vehicle. However, I was disappointed that my statutory rights were only acknowledged after I challenged the initial warranty position, and that the proposed solution remained impractical given the distance involved.

Don't bother with their extended warranty, they make it very difficult to actually claim.

We're do I start, Marius the sale guy was great in the beginning then when we didn't do fiance with them started going cold no answering calls then magically a car they have had advertising is no longer fit for sale and no longer replying to us the guy is clearly incompetent and so is the admin team. Marius took are deposit and lost the receipt and the admin saying human error now you have to do this process to get your deposit back after 2 admin before them said the money was coming back.
I tried to speak to a manger multiple times no joy admin kept lying
This place is full of imbeciles and liars and scumbags
AVOID THIS PLACE

Very happy,staff is so kind ,Adam was very helpful,recommend Quality part x

On Wednesday, 1 July 2026, I paid a £100 reservation fee for a Toyota at Quality X Dunstable. The salesperson assured me that the fee was fully refundable. The following day, I called to cancel the purchase because I was unable to secure finance from my bank, and I requested my refund. They asked for my card details, which I provided.

After receiving nothing, I called again on Friday, 10 July, and was once more assured that the refund would be processed. Unfortunately, I still haven't received it.

I've now had to raise a dispute with my bank to recover my money. This has been a very disappointing experience, because repeated promises of a refund were never followed through. I hope the dealership resolves this promptly and improves how it handles customer refunds. If you're told a fee is "refundable" here, get it in writing, because their word clearly doesn't match their actions.