Purolator Bewertungen 

I won’t use Purolator. Only one of the three delivery companies that delivers to my house actually manages to bring my packages to my door. The other two leave them in a spot that’s convenient for the driver—Purolator does this too—at the entrance of my driveway, which is clearly visible to anyone driving by.

If I was able to go lower I would give them less stars.. 3 packages on the way and as of sudden I live in a non serviced area.. no notification nothing .. Just laying at the terminal and the tracking said that they will contact the shipper.. 3 days later shipper still not Informed.. purolator said their standard sentence.. we are so sorry.. edit*** even their reply on this review say "we are so sorry to hear " sigh come on purolator no.one at the customer care gives a rats ass .. i spend 2 hrs on the phone and after I got so upset 1 guy did make the call to check for a solution with the supervisor. This is just pathetic.. 3 packages just on a hold and a customer that needs to get mad first to get a result.. but owwww we are so sorry.. 🤢🤢🤢🤮

followed Pyrolater's directions and talk to a customer service agent this morning between 8:00 am and 10:00 once ensuring my package was out for delivery. Ask them to deliver to a specific location at my hourse, customer service rep assured me the driver got the instructions - INSTRUCTION WERE NOT FOLLOWED AT ALL - POOR POOR POOR SERVICE

I have a sticker on my door for my signature but still don’t leave my package. I have to drive over half hour to pick it up Everytime. Disgusting company so sick of this shit.

Absolutely Terrible Delivery Service

This is by far one of the worst delivery companies I have ever dealt with. They do not communicate with customers at all. After the delivery, nobody calls or contacts you to confirm where the package was left.

Even worse, the package was left in a completely different place from the one specified in the delivery instructions. The customer's instructions were simply ignored.

This company shows a complete lack of professionalism and respect for its customers. I absolutely do not recommend using this delivery company. Save yourself the trouble and choose another service

Genuinely the worst delivery service you can get. The driver doesn’t buzz no attempt is made to contact you or whatsoever they just mark your shipments as “Missed Delivery”

I keep coming to the facility to drop off a package after hours in the printer never works this is happening multiple times it's very frustrating I left feedback nothing happens. Put some printer paper in! You email a receipt anyway!?!!

Only a 1, because zero isn’t an option. Congratulations on becoming like all other companies, forcing virtual assistants down our throat. If I can manage to divert to an agent the wait time is egregious. I can’t trust a proposal worth $60M will get to procurement by deadline. So I’m done with your company. My rate is $70/hour internally but I’m charged out at $125/hr. You going to pay me that for sitting on hold when you aren’t acting in accordance to the unspoken customer service agreement? You used to be a trusted courier, now you are as worthless as far too many companies have become. Not worth my time or expedited shipping costs. The hit to my business reputation if my proposal does not arrive by the legally mandated deadline. You’re the one crack in my/other executives and engineers hard work. Thanks as I still wait on never ending hold.

Package delivery was not attempted and no notice anywhere, I was home all day waiting never showed up then when I contacted support they said to check the website every hour for updates but it could take an extra week if I call to many times it could confuse them I was told,

DIGUSTING TRASH COMPANY AND SERVICE! I work at home so I am at home waiting and watching for my order. The delivery guy comes here, doesn't buzz me. Leaves with my large sephora. I had a photo shoot this weekend that I needed that make up for and now they won't deliver it until Monday!!! UNREAL! I lose a job because these incompetent lazy people can be bothered to buzz or bring the package up 2 floors. I call support and they are useless. I am getting tired of these non locals!!! What a useless disgusting company.

For 3+ years they delivered to my door not a problem with the exact same address ive been using for over 20 years , Now they keep dropping my parcels off at a drop location hub. When i phone the customer service has tried to give me a bunch of run around including they tried to state they don't deliver in my area as i literally watch the Purolator truck deliver to my neighbour 2 houses down, then they give the excuse oh you have a box number on the address, lmao well 1 post offices don't deliver door to door here, and 2 ya as there's a big home built wooden box with that number on it for you to drop it into so that the parcel is safe by my door from the dogs, cats ,weather and whatever else in the area that could ruin the parcel .. Twice now they have said the manger of the warehouse will call me within 48 hrs ,, and yet I have never received a call . I do know there was a temp delivery driver for our regular delivery driver at the first problem delivery, to me it sounds like someone not doing their Job properly and trying to skirt the responsibility of their actions

Ils ont mon colis depuis 2 jours et c'est purolator EXPRESS. C'est un service médiocre.

My daughter and I went to Purolator on Upper James St to return an item to Amazon. We didn't have the correct box and the lady there said not to worry, she would look after everything. It didn't cost us anything. We were so anxious that we would have to buy a box and wrap it all up there. The lady at the counter so pleasant, kind and helpful. We will definitely use this location again.

Terrible service, they would mess up your address and not deliver your stuff, when requesting an address correction, they would let that request sit and simmer instead of fixing it to make it ready to ship out as early as possible. Customer service was of no help, they were polite but helpless. I knew something like this would occur the second I saw it would be dealt by Purolator.

Useless company. Never even attempts delivery.

J’ai acheter un aspirateur sur Best Buy, malheureusement purolator doit me le livrer. 15 jours que j’attends, j’ai contacter à 3 reprises leurs services après vente, on me dit toujours que l’aspirateur va être livrer. J’espère être livrer avant Noël, ne passer jamais par eux.

Très déçu du service de Purolator. Cela fait maintenant 10 jours que j'attends mon colis, sans aucune livraison ni explication claire. Le suivi n'est pas utile et le service à la clientèle n'a pas su résoudre le problème. Ce genre de retard est inacceptable. J'espère que l'entreprise améliorera la qualité de son service

Packages not delivered and automatically taken to a purolator drop off. They don’t send you the notification until 30 minutes after the business drop off closes. Call a supervisor and was told that purolator last commitment is to get the package to the town or city. It is then the receivers job to arrange its pickup. What?
Called customer service to ask for some clarification. They will get back to me in 24-48 business hours. 8 weeks later still waiting. I sent a reminder each week and the message is that someone will get back to me shortly. So far 8 weeks isn’t short enough.
……….
They can review trust pilot and want me to email a tracking number. Why? So I can be more frustrated and wait another 8 plus weeks for a reply. Here is your internal complaint number 378979806. Feel free to review and have someone call me. You have all my emails and your inadequate responses. Please don’t pretend that purolator is going to be helpful now.

The customer service experience was extremely frustrating. The agents didn't seem to understand my questions and instead kept repeating the same scripted responses, rather than addressing my concerns.

I genuinely hope they improve the quality of their support. At this point, I think an AI assistant would have been more helpful! It would at least listen to the question, provide a relevant response, or simply admit when it doesn't know the answer, instead of repeating the same thing over and over.

Wow, how can these guys even stay in business? They don't even try to deliver, they just drop the packages off at a depot and tell you to pick them up there. The latest fiasco was that they held a package at the depot for a full month instead of returning it after the five days like they were supposed to. I called Purolater to get the package returned to sender and went to the drop off depot twice. The last time they couldn't even find the package. Utter incompetence. Canada post sucks as well, but they are a hundred times better than Purolator.