Do not EVER ship with Purolator. Hands down, the WORST shipping company in the world. They constantly are too lazy to deliver shipments when there is even a bit of construction/rerouting needed, lie t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have never endured so much chaos from a courier. Purolator locally usually is decent but if it leaves my province it is a nightmare. The do not update until the trucks are unloaded and will sit ther... Mehr ansehen
Unternehmen hat geantwortet
finalement le colis a ete reporter au lendemain sans avis par courriel et sur états de l'itinéraire avec le tracking en ligne,le parcours etait au meme points de transite.et quand le livreur est arriv... Mehr ansehen
Unternehmen hat geantwortet
Ghost delivery attempt Was home the entire time. Driver never knocked or left a notice sticker, yet marked the package as "receiver not available." Support was no help and just sided with the... Mehr ansehen
Unternehmen hat geantwortet
1.1
Ungenügend
7402 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Lazy liars..
Lazy liars... attempted delivery? Lie. Weather delay? Lie. They just lie and have zero accountability.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Miguel, thank you for taking the time to write this review. We apologize for any inconvenience this may have caused you. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
NEVER use Purolator. Not ever, if you have a choice.
Worst possible delivery option of all time. I, unfortunately, didn’t have the option, the vendor made the choice. I used to work in the Downtown corporate world in Calgary. Many years ago. Nothing has changed. At that time, for deliveries, there were choices from three major companies: FedEx (very good), UPS (marginal) and Purolator – I might as well deliver it myself option. Purolator was so bad and it hasn’t changed. I’m getting a TV delivered from visions through Purolator. Tracking my package was a joke, and then, they will only give me a delivery time between 8 AM and 9 PM. Seriously? Not only that, the drivers will not phone in advance. They just show up. So I have no way of knowing when it’s gonna happen. In today’s age, that is a bloody joke.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Michael, thank you for taking the time to write this review. We apologies for the negative experience. If you need any assistance, please do not hesitate to contact us. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
The worst experience I ever had in my life
If I only knew who these guys are before dealing with them. Driver thought that it is not my day and decided to not even leave his seat and just cancelled delivery 🤣
Then they’ve lost the package for weeks
Crazy times, absolutely insane.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Vladimir, thank you for taking the time to write this review. We apologize for any inconvenience this may have caused you. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Drivers always park in wrong way while…
Drivers always park in wrong way while delivering to houses in Whitby
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Muthu, thank you for taking the time to write this review. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Delivery issues
Delivery issues. Every time purolator is responsible for delivering a package to me I never receive it. Delivery to my address is never attempted even though they state it was. Then pkg is delivered to a drop of site which we never go to. Example -2 pkgs left at pick up site since July 8, have made numerous on line chats and phone calls daily to have pkgs re-delivered or taken to a different pick up location. Finally today they were re-delivered to THE SAME DROP OFF SITE!! Purolator picked up pkgs and took back to sorting site and then re-shipped back to same pick up location. If further pkgs are sent through purolator I will not accept and will have items returned for a refund.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Walter, thank you for taking the time to write this review. We apologize for any inconvenience this may have caused you. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
No contact
Didn't even try contacting me, sent the package immediately to they're local warehouse. DO NOT USE PUROLATOR
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
We’re sorry to hear that your experience wasn’t a positive one. Customer feedback is important to us, and we’d like to understand what may have gone wrong. If you’re willing, please reach out to us so we can review this further and work toward a better experience. Thank you, Cassy // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
I order things for my granddaughters…
I order things for my granddaughters and have the items shipped directly to them. Orders have always got right to their door at to the town they live near. Two orders were shipped to different towns and now we are having problems finding them. Purolator is of no help. They make it hard for the customer to get answers.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello, thank you for taking the time to write this review. We apologize for any inconvenience this situation has caused. Could you please email us your tracking number? We'll look into this for you. Regards, Cassy // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter: http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Terrible customer service
Terrible customer service. First, the pick up at the seller took 2 days, then delivery was delayed to ulterior date (not defined) and finally when you call customer service there is nothing they can do other than read what is on the tracking website...
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Jacques, thank you for taking the time to write this review. We apologize for any inconvenience this may have caused you. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Zero logic
I ordered an item through Amazon and purolator was the courier.
I waited about a week and a half for my order which is fine (I don’t have Amazon prime).
But on their first delivery attempt I get a “verify address delay” which is ridiculous since my address is within the city and it’s not like it was a rural area with a PO Box.
So I call into their customer support to confirm and then had to wait through the weekend and 3 more days because it can only be processed during business days. Okay whatever that’s fine.
But then they don’t even deliver to my damn address but a depo.
WHY did I need to verify if you weren’t even going to bring it to my address?!?!?
They Wasted my time and patience. I will be making sure that my orders aren’t through them anymore.
Edit:
Had another delivery come through them and it went as well as it could have. They dropped it off at my door and it even arrived a day early.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Gregory, thank you for taking the time to write this review. We apologies for the negative experience, and for any inconvenience this may have caused you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Effortless
I would just like to say thank you to my Purolator delivery driver, who just did not want to take the effort to bring my 50lb package to my door. So, instead, I had the lovely pleasure of going to get it 3.5 km from my house. Thank you. As a retiree without a car, I really appreciate your efforts. Keep up the great work.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Derrick, thank you for taking the time to write this review. We apologies for the negative experience, and any inconvenience this may have caused you. If you need any assistance, please do not hesitate to contact us. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Terrible service
If I could give no stars I would the driver sat in front of my building but he didn’t attempt to buzz my unit. Complained to chat bot and customer service they were supposed to deliver again no they didn’t I had to drive across town to the main centre to pick up. So many pickup points near my home but no on top of the lazy driver not doing his job I have to waist my time driving to the farthest point to pick up. I am totally asking for no Purolator shipping for all my online shopping. It’s been years of bad service!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello K, thank you for taking the time to write this review. We apologies for the negative experience, and for any inconvenience this may have caused you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
I waited all day for my shipment
I waited all day for my shipment, but then the tracking suddenly showed that I wasn't home, even though I was there the entire time. When I contacted customer service, they told me the package would be delivered to a Purolator facility. Now the tracking says it will be delivered tomorrow instead. They clearly don't care about their customers. I hope this company shuts down for good!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Oleg, thank you for taking the time to write this review. We apologize for any inconvenience this may have caused you. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
I would like to thank the Purolator…
I would like to thank the Purolator team today. I missed the delivery this morning. When I called the number on the slip, and explained my predicament, the staff offered to page the driver, Donald to see if he could possibly come back and deliver the package. He did. All completed in one hour. Very efficient.
Thank you, team
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Krystyna, thank you for taking the time to leave a review. We are happy you had a positive experience with us. We hope to see you soon. Have a wonderful day! Thank you, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
If there would be a "0"
If there would be a "0", I'd give it. Took them 10 days and a few attempts to find my 10 storey, 50 year old building... they said half of my floor wasnt in their system. When I told them I'll come and pick up my pachage myself, I've called twice and made sure if it was marked in their system. Eventually I was ready to pick it up but then They decided to deliver it when I wasn't home. Awful service, no logic, lots of wasted time and nerves
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hi, thank you for taking the time to write this review. We're sorry to hear you had a negative experience. Please let us know if you need any assistance by emailing us the tracking number. Thank you, Cassy // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Lost Package
Tried to returned a wifi modem back to Rogers through them in February 2026. They lost my package and now I have spent 6+ hours with Rogers because they think I didn't return the modem. Never got a notification by Purolator that the package was stuck in transit. Rogers told me to check the tracking number and thats how I found they lost it. Now I'm wasting my time trying to correct a mistake which they didn't even inform me existed in the first place. First and last time I'm using their services.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello Theofilos, thank you for taking the time to write this review. We apologize for any inconvenience this may have caused you. Can you please email us your tracking number? We will verify this further for you. Regards, Tricia // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Service lamentable.
Service lamentable.
Purolator est incapable de respecter ses engagements. Mon colis devait être livré aujourd'hui. J'ai dû manquer une journée de travail pour être à la maison afin de le recevoir. Résultat : personne ne s'est présenté.
Aucun respect pour le temps de leurs clients. À cause de leur incompétence, j'ai perdu une journée de salaire et mon colis n'est toujours pas livré.
Si vous ne pouvez pas respecter une date de livraison, ne faites pas de promesses que vous êtes incapables de tenir. Ce genre de service est tout simplement inacceptable.
Je vais éviter Purolator autant que possible à l'avenir et je ne recommande cette entreprise à personne.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Bonjour GaCo, merci d'avoir pris le temps de nous laissé une critique. Nos plus sincères excuses pour votre expérience négative. N'hésitez pas à nous contacter si vous avez besoin d'aide. Cordialement, Tricia // Coordonnatrice des médias sociaux // Service à la clientèle // Purolator Inc. // Courriel : customer.care@purolator.com // Suivez-nous sur Twitter : http://twitter.com/purolatorhelp // Visitez notre site Web : www.Purolator.com
Terrible delivery service
Terrible delivery service. My apartment number is 408, and the intercom number is also 408, as is standard in my building. Instead of simply buzzing apartment 408, Purolator stopped the delivery and marked the shipment as “Address correction required — missing entry code.”
The address was complete and there was nothing to correct. The driver apparently didn’t even make the most basic attempt to contact me. Now my package is delayed because someone couldn’t press three obvious numbers on an intercom. Completely unacceptable and unnecessarily incompetent service.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello, thank you for taking the time to write this review. We apologize for any inconvenience this situation has caused. Could you please email us your tracking number? We'll look into this for you. Regards, Suzie // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter: http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
I told them several times to leave it…
I told them several times to leave it on my doorstep without a signature and even went online and set the settings to no signature
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello, thank you for taking the time to write this review. We apologize for any inconvenience this situation has caused. Could you please email us your tracking number? We'll look into this for you. Regards, Suzie // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter: http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
Poor Delivery and Customer Service
If I could give 0 stars, I would.
My package was first misdirected, and after several days without any updates, I had to call customer service myself to find out what was happening. When I finally got an update, I was told they wouldn’t attempt another delivery because my address was missing an entry code. They could have easily called me since my phone number was on the order.
I then asked if I could pick up the package because my son urgently needs it, but I was told it wouldn’t be available for pickup for another 5 days.
This has been an incredibly frustrating experience from start to finish. Poor communication, no effort to resolve the issue, and terrible customer service. I definitely would not recommend this delivery service.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello, thank you for taking the time to write this review. We apologize for any inconvenience this situation has caused. Could you please email us your tracking number? We'll look into this for you. Regards, Suzie // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
NEVER even attempted to deliver my…
NEVER even attempted to deliver my package but yet put unable to deliver, lazy people.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purolator
Hello, thank you for taking the time to write this review. We apologize for any inconvenience this situation has caused. Could you please email us your tracking number? We'll look into this for you. Regards, Suzie // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com
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