Affiliation with Nestle, scary. On the surface they carry quality products. Although I was told by Prohealth today they do put Xylitol in their lozenges. Xylitol had been liked to strokes and heart at... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have been using ProHealth Longevity supplements for almost a year. The products are top notch effective and the customer device is awesome. Had an issue recently that need attention and it was addr... Mehr ansehen
Unternehmen hat geantwortet
I not sure, I'm ne to Peptides and I recently had stem cell therapy on my knee. the Doctor recommended BPC-157 to assist in the healing process. I've had great success with the procedure. trying to le... Mehr ansehen
Unternehmen hat geantwortet
Tardan demasiado en llegar los productos. Es la segunda vez que pido productos directamente desde la pagina de Prohealth y tardan un mes en llegar a México, creo que esta es la ultima vez que pido alg... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Rewriting the rules of aging since 1988. Doctor-formulated, science-backed supplements that boost energy, sharpen focus, and keep you feeling unstoppable.
Kontaktinformationen
1025 Cindy Lane, 93013, Carpinteria, Vereinigte Staaten
- 1-800-366-6056
- CustomerLoyalty@prohealth.com
- www.prohealth.com
4.0
Gut
67 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Product was as advertised
Product was as advertised. The company does a good job to ensure customer satisfaction. Just hold back about 30 days because results are not immediate. Don't ask me what I think after only two days.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Valued Customer Rick,
Thank you for taking the time to share your experience with us. We are glad to hear the product performed as advertised and that our team’s focus on customer satisfaction came through.
Your point about giving the product around 30 days to see results is very helpful for other customers who may be expecting instant changes. Setting the right expectations is important, and your feedback will help us communicate this more clearly.
We appreciate you sticking with the process and sharing this advice instead of being asked for feedback after only a couple of days. If you ever have any questions or need support along the way, our team is always here to help.
Thank you so much for choosing ProHealth to be a part of your Longevity journey!
All the best in health and wellness.
Always,
ProHealth Customer Support Team
Very good products
Very good products, different of other brands.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Valued Customer Bogdan Turcanu,
Thank you so much for your kind words and for choosing our products. We’re really glad to hear you find them very good and different from other brands. Your feedback means a lot to us and motivates the team to keep innovating. We look forward to seeing you again soon!
Thank you for choosing ProHealth to be a part of your Longevity journey.
All the best in health and wellness.
Always,
ProHealth Customer Support Team
Terrible customer service and shipping!
I have had several issues with ProHealth.
1) I sent a detailed email to them for advice on their products. There was no response.
2) I placed an order for 4 items. Only 2 were sent, yet they said the order was complete.
It will be hard to give this company a higher rating considering how poorly they are run. If their products work, I doubt I will find out since I am reluctant to continue doing businees with them.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Hi Lou P,
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We sincerely apologize that your email wasn’t answered and that your recent order arrived incomplete. Our Customer Service Specialist team would like to resolve the issue regarding your order for you right away. Please contact us directly during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US toll free (800)366-6056 or internationally at 001.805.564.3064 with your order details so we can correct the issue and ensure you receive the missing items. Also, if you can give our Customer Service Specialist more information regarding the email you sent to our Longevity Pros, we can escalate it to them to get you started. Thank you so much for your patience and understanding. We value your feedback — it helps us improve our communication and fulfillment processes. Thank you for bringing this to our attention, and we hope to restore your confidence in ProHealth.
Sincerely,
ProHealth Customer Support Team
Prohealth send expired a product just less…
Prohealth send me a product just less than 2 mother before the expiry date, I dont tryst them any more and not gonna order any thing from them.dont recommend them at all.
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Valued Customer,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We always aim to provide products with ample time before expiration and apologize that your order did not meet your expectations. Please contact our customer service team at during our business hours Monday through Frida 8:00 am to 5:00 pm (PT) in the US (800) 366-6056 or internationally at 001.805.564.3064 with your order details so we can address this directly and work to resolve the issue for you. Your satisfaction matters to us, and we appreciate the chance to make things right
Thank you so much again for your patience and understanding.
We are looking forward to assisting you soon.
Warmly,
ProHealth Customer Service Team
No devuelvan el dinero que el producto estaba devuelta
No son serios como empresa, he pedido el producto que han parado en la aduana de España y ya ha sido enviado de vuelta y no me han devuelto el dinero que ya pasó tres meses!!! Estoy esperando aún mi dinero de vuelta!
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Estimada clienta Juliette:
Gracias por compartir su experiencia. Lamentamos mucho las molestias que haya tenido con respecto a su pedido y reembolso. Entendemos lo frustrante que puede ser esperar el reembolso tras la devolución de un producto, especialmente cuando hay trámites aduaneros involucrados. Nuestro equipo se compromete a resolver estos problemas con prontitud, pero a veces pueden producirse retrasos debido a los envíos internacionales y los trámites aduaneros. Por favor, contáctenos directamente al 001.805.564.3064 para que podamos investigar su caso y garantizar que reciba el reembolso al que tiene derecho. Valoramos sus comentarios y agradecemos su paciencia mientras trabajamos para resolver este asunto.
Atentamente,
Equipo de Atención al Cliente de Prohealth
I would avoid this business after being…
I would avoid this business after being a loyal customer for many years, my 15 year old daughter was accused of stealing and l'd just spent $95.00, there was no apology for the misunderstanding and l decided to get a refund and shop elsewhere, poor customer service...
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Joe,
We are sorry to hear that happened we tried searching for you in our system and nothing came up. We think you might be talking about a different company. We are ProHealth Longevity an online vitamin and supplement company out of Carpinteria, California www.prohealth.com. We you hope you get this resolved soon with that company and it would be wonderful if you can be so kind to consider removing this review since we aren't affiliated with this company. We thank you for your kindness and consideration in advance.
Sincerely,
ProHealth Customer Service Team
They do not respond to emails or texts
I was considering buying a specific supplement from them but had questions. Their website has a call to action to speak to a "longevity expert". Great! I thought so texted the number my question. No response. I followed up on the text. No response. I decided to reach out to their advisor email. No response. I forwarded that to their customer service team. No response.
Avoid this company. They are on automatic and do not respond to emails. The website messaging sounds good but they can't walk the talk which begs the question… What else is not accurate on their website?
5. September 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Valued Customer,
Thank you for sharing this feedback, and sincere apologies for not responding to your messages in a timely manner. Providing real support is a core value of our company, and it’s clear that we fell short in your case. Your experience does not reflect the standard we aim to maintain, and we are investigating why your inquiries were missed.
If you are still interested in receiving assistance or learning more about our supplements, please call us during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or internationally at 001.805.564.3064 and we will be able to assist you over the phone and you can let us know you would like to have our advisor contact you. We are taking steps internally to improve our response time, so this does not happen again.
Thank you for your patience and understanding and hope to serve you soon.
Warmly,
ProHealth Customer Service Team
Steer away
They just discontinued a product I had literally just started a monthly subscription for without any notice or reason given.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Joakim our Valued Customer,
Thank you for taking the time to share your feedback. We’re sincerely sorry that the product you subscribed to was discontinued without prior notice—this clearly wasn’t the experience you expected, and we understand how frustrating this must be. While sometimes product changes happen unexpectedly, we take your feedback seriously and strive to communicate better in the future. If you’d like to discuss your subscription or explore possible solutions, our customer support team is here to help. Please reach out during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or Internationally at 001.805.564.3064. Thank you for your patience and understanding. We appreciate your loyalty and support.
Sincerely,
ProHealth Customer Service Team
Fake marketing tricks turned into something nice
Edit on 27.08.2025
Right after my complaints on Trustpilot, I received a very detailed free consultation from ProHealth. I was truly surprised by how kind and thorough the information they provided was. It took more than a week, so I suppose I should have been more patient. Thank you very much, you really made my day with such a detailed report.
--
Their supplements are on the expensive side, but considering the quality, it is acceptable. However, their customer service is a disaster. You cannot reach them, and they do not answer your questions. In addition, their website uses a marketing trick that is completely misleading. They say: email us to start your free consultation. Since I buy almost all of my supplements from ProHealth, I thought I could start a free consultation to see if I am on the right track. No reply at all. Does such a good brand really need these marketing scams? Such a shame.
26. August 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear valued customer Suly,
Thank you so much for your feedback and bringing this to our attention. We truly are sorry your experience did not meet your expectations. We strive to deliver excellent service, and your comments will help us improve. Please contact us during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or internationally 001.805.564.3064 so we can make this right and hear more about your concerns. Thank you so much for your loyalty and support.
Sincerely,
ProHealth Customer Service Team
Five Years Later, Still My Go-To
I’ve been taking ProHealth supplements for over five years now, and I couldn’t be happier. The quality has always been consistent, and their website and labels make everything so easy to understand. What really sets them apart, though, is their customer service—the team is always so kind, helpful, and great to work with. I truly trust this company and highly recommend them.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Hi Rachel,
We are so thrilled to hear that you have been taking our supplements for over five years now and couldn't be happier. That is so awesome!
We are so glad to know you are pleased with our quality, website and that our label information makes it easy to understand.
It makes our day to hear that our customer service team is kind, helpful and great to work with, that you trust our company and highly recommend ProHealth that is our goal.
Thank you so much for sharing your feedback and we really appreciate your loyalty and support.
All the best in health and wellness.
Sincerely,
ProHealth Customer Service Team
Exceptional Quality and Service: A Trustworthy Supplement Choice!
Customer service is superb. Every time I've reached out with questions, I've received prompt and informative responses, which makes a massive difference in my overall experience. It's nice to know that they care about their customers.
I appreciate the transparency they offer. The Certificate of Analysis (COA) is readily available on their product pages, which gives me confidence in the quality and purity of the supplements. This level of openness is something I value highly, especially when it comes to my health.
Also, the dosages on their products are excellent. The ingredients are derived from clinical trials, which reassures me of both their effectiveness and safety. It's refreshing to see a company that formulates its products based on scientific evidence.
I highly recommend ProHealth Longevity to anyone looking for high-quality supplements backed by excellent customer service and transparency!
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Hi Adella,
Thank you so much it is so great to hear that our ProHealth customer service is superb, and you trust our supplement quality.
Our customers are our top priority and if our supplements don't meet our quality standards, we will not sell them.
We are so thrilled to know that you recommend ProHealth Longevity high-quality supplements!
Thank you so much we really appreciate your loyalty and support.
All the best in health and wellness.
Sincerely,
ProHealth Customer Service Team
No response to my request, no products received.
No response to my request! No answers to my emails!
I purchased $161 worth of products on 04.06.2025.- NMN Pro.
It has been over two months and I have not received them. This is beyond outrageous, considering the product is supposed to be kept in cool.
USPS Priority Mail International cannot hold the product for that long.
I would like you to refund me and cancel the subscription. I sent this request because I feel MISLEAD. If they are being honest, they will accept it — otherwise, it would be unethical conduct of business.
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Tinka,
Thank you for your feedback and we sincerely apologize for the delay we responded to your email regarding your order shipped on July 6th 2025, we tracked it on Asendia USA website and it shows that your package is in customs authorities.
Our experience with Airmail International shipments depending on customs shipment can take 2 to 6 weeks to arrive.
If it doesn't arrive in the allowed time please feel free to reach back out to us by responded to our email so we can either ship a replacement order or refund you for the order.
Thank you for your patience and understanding.
Sincerely,
Gail Fenton
ProHealth Customer Service Team
I didn't subscribe and pro health keeps…
I didn't subscribe and pro health keeps trying to take money from my card
26. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Hi Angela,
Thank you for your feedback we sincerely apologize for the inconvenience please contact us during business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US (800)366-6056 or Internationally at 001.805.564.3064 so we can assist you.
We appreciate your patience and understanding.
Sincerely,
Gail Fenton
ProHealth Customer Service Team
Terrible customer service and…
Terrible customer service and communication. I had a subscription (delivery once every 3 months) and the money was taken from my account for that order. I had completely forgotten about it since I am dealing with infertility issues and IVF and there is no option to cancel an order. Customer service ignored my emails and offered no solution, they just directed me to their pharmaceutical team. I've been trying to talk to someone for 4 days, still nothing.
10. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Valued Customer,
Our sincerest apologies for the delay in replying and the inconvenience caused to you. Better to assist you please call us during business hours Monday through Friday 8:30 am to 5:00 pm (PT) at (800)366-6056 Thank you for your patience and understanding.
Sincerely,
Gail Fenton
ProHealth Customer Service Team
Bad customer service!!
Bad customer service!!
No answer at emails, my parcel is taking three weeks now to get here.
It is at customer retention and investigation for two weekse now because the documents are not good.
I would like to receive my parcel and have contact with customerservice from ProHealth!
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Valued Customer,
Thank you so much for your feedback we really appreciate it. We sincerely apologize for the delay. Air Mail shipments are picked up from our facility and then sent through an international distribution center Asendia USA. Then after that, the package gets sent to your country for local delivery to the destination. Our experience with USPS International Mail shipments, depending on customs, can take at the earliest 10 to 20 business days to arrive. The 2 to 6 weeks is a time frame we use to include unforeseen shipping delays and customs processing. We hope your order arrives soon.
Thank you and please let us know if you have further questions.
Warmest regards,
Gail Fenton
ProHealth Customer Service Team
Horrible customer service I rate it 0…
Horrible customer service I rate it 0 because the delivery to the Netherlands is from 2 to 6 weeks, I paid for my order only 35€ and I had to still pay for shipping and taxes 20€ with this kind of delivery you should deliver in 3 days max.
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear valued customer,
Thank you so much for your feedback we really appreciate it. We sincerely apologize for the delay. Air Mail shipments are picked up from our facility and then sent through an international distribution center Asendia USA. Then after that, the package gets sent to your country for local delivery to the destination. Our experience with USPS International Mail shipments, depending on customs, can take at the earliest 10 to 20 business days to arrive. The 2 to 6 weeks is a time frame we use to include unforeseen shipping delays and customs processing. We hope your order arrives soon.
As a one-time curtesy we honored a discount of 20% off your order and refunded your account the difference to apply the discount towards your first order.
Thank you and please let us know if you have further questions.
Warmest regards,
Gail Fenton
ProHealth Customer Service Team
Don't buy this product
I would have given 0 star if it was possible.
Customer service is close to unexistent.
We ordered $600 worth of NMN in December and it never arrived. The service accepted to refund $500 because there are $100 of taxes that they will not refund.
Why should I pay taxes for a product I have never received?? The delay of response is also pretty long, the overall service is very bad for a product this expensive.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Chelsea,
Thank you so much for bringing this to our attention we really appreciate it. We sincerely apologize for the inconvenience, and we want to make this right. Please call us during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) in the US: (805) 564-3064 or internationally at 001.805.564.3064 so we can get your shipping information to send 1 free bag of our NMN Pro 100-gram powder to you as a gift to you to make up for the difference. We hope to hear from you and keep you as a customer. Thank you so much for all your patience and understanding.
Sincerely,
Gail Fenton
ProHealth Customer Service Team
No product - no response - bogus shipping information provided
It been another week and my email appears to have been totally ignored.
I tried to give you the benefit of the doubt but:
no product -
bogus shipping information -
refusal to send out any legitimate tracking number -
The only assumption that can be made is that there never was any sincere attempt to fulfill the order so I will take the appropriate, additional steps. Please cancel the order...
Updated 1/23/2025...ProHealth did send a replacement via FedEx which I received yesterday. Thank you for making good on the order.
My concern is that I was given 2 previous shipping methods and dates, which both were not fulfilled. What happened to these orders? My schedule does not easily permit 8 to 5 phone calls.
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Tim,
Thank you so much for bringing this to our attention. We sincerely apologize for the inconvenience, please call us during our business hours Monday through Friday 8:00 am to 5:00 pm (PT) toll free (800)366-6056 and our customer service will confirm your shipping address to reship a replacement order out to you expedited on our expense.
We appreciate your patience and understanding.
Sincerely,
Gail Fenton
ProHealth Customer Service Team
They take money and don't deliver
I ordered in good faith and they took a large amount of money. No product. Now they are saying 6 weeks to make a delivery. This is a scam company nothing more, nothing less.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Dear Tim,
We sincerely apologize we processed a refund to your account today. Thank you for your patience and understanding.
Sincerely,
ProHealth Customer Care
When you really can see a difference
I have been taking prohealth NMN complete for about three months now and unlike other supplements I really can feel a difference in my energy levels and focus. The company itself is also very responsive with any issues which is nice to see. Interested to see what I will feel like after six months.
3. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ProHealth Longevity
Hello valued customer, thank you very much for bringing this to our attention. We really appreciate your feedback. If possible would you be able to send us the Lot# and expiration dates on the bottom of the bottles? Or any of the bottles you still have? We would like to send you 3 replacement bottles of our Liposomal NMN Complete in hopes to keep you shopping with us and reinstate your trust in ProHealth. If you can email ProHealth your name and address at customerloyalty@prohealth.com so we can confirm where to send the replacement bottles out to that would be great. Thank you again so much again for your patience and understanding. We are looking forward to serving you again in the future. Warmly, Gail Fenton ProHealth Customer Service team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.