Primera Air 

I had a bad experience with this company. Bad customer service, no enough informations. my flight was at 9h35pm, i arrived at the counter at 8h37pm, the customer agent was very rude, telling me the counter was closed at 8h30 (2 mins late). She did not want to take me and my girl. We missed our flight, and we have to paid an extra $943 to rebook it for the next 2 days. also, there was not boarding time on the E-ticket and no terminal number. Very unorganized company. They have cheap ticket, but you get what you pay for. DO NOT BOOK YOUR FLIGHT WITH THIS COMPANY RED FLAG. I am telling all my friends and family about my experience.

Someone should start a class action suit. We are out of pocket as well. I am rounding up people that had same nightmare experience and see what can be done.

Forsinket fly August 2017 - Jep nu 1 år senere. Utallige tlf samtaler og mail korrespondancer senere og stadig ingen kompensation, trods lovet (og lovpligtigt ret til). Der er blevet sagt og lovet forskellige ting af div. medarbejdere. De sidste 6 mdr. har de ej svaret på mails, og nu er deres telefoniske kundeservice lukket ned, og eneste mulige kommunikation er via mail, hvilket er så godt som umuligt! Flyver ALDRIG med Primera Air igen!!

Ridiculous queues, no system, slow and infuriating. Never flying with them again. Trust me they're not worth it.

Recently flew from Stansted to Malaga. I was slightly dubious as I hadn't heard of Primera Air before but was pleasantly surprised. Check-in was straight forward (no option to checkin online which some may not like) and we received proper boarding passes that were instantly recognised by the scanners (unlike the ones other airline passengers had printed at home). The plane was on time, clean, the stewards were friendly and polite (can't comment on the food and drink as we didn't purchase any). I wouldn't hesitate to fly with them again.

after reading all the reviews I thought I had made a terrible mistake. we needed a urgent flight to Palma and primera was the only direct flight available unless we went at stupid o'clock in the evening. the flight was at 3.05 pm. check in was easy and smooth.,opened 2 1/2 hours before departure. Gate number came up as suggested 1 hour before departure time and when we reached the gate we was informed that we would have a small delay of about 10 minutes while aircraft was being cleaned. we loaded and actually took off 15 minutes late. the cabin crew was very good. and the plane was really good for the price we paid. had more leg room than one I had been on 3 days previous with Jet 2 and was a lot cleaner . we actually arrived 3 minutes late as we had a tail wind .
so for a low cost airline with so much negative feedback it was superb. did everything they promised .
I also used the chat option on the company website the day before to check that the flight was ok etc due to the reviews. the colleague Ross answered my questions within minutes and was very helpful.
Well done

Jeg bookede en returrejse, men efter 2 dage blev udrejsen aflyst. Efter 14 dage og noget mail korrespondance fik jeg refunderet det aflyste fly, selvom jeg havde bekræftet at ville aflyse hele rejsen. Jeg skal jo ikke hjem fra et sted, hvor jeg ikke er.......
Nu har jeg rykket mange gange for returrejsen, men det er ikke muligt at komme i kontakt overhovedet. Jeg har f.eks. en chat igang nu på femtende time, og der er endnu ikke nogen, der har reageret.
For at gøre historien fuldstændig komisk får jeg nu en gang om ugen en meddelelse om, at nu er der 21 dage tilbage til afgang, nu er der 14 dage tilbage osv. - altså flyet er aflyst, og jeg har fået pengene tilbage på den del??
Hvordan kommer man i kontakt???????

Flyet var forsinket i mere end 11 timer og vi fik absolut ingen information! Vi skulle derimod selv søge informationen i transfercentret. Dårligt flyselskab som jeg ikke vil anbefale til andre.

Flyet var forsinket i mere end 11 timer og informationsniveauet var lige nul. Først da vi kom ombord, forklarede kaptajnen, hvad problemet havde været.
Men tak for deres meget gavmilde voucher på hele 75 kr, wow, det dækkede helt klart to måltider i lufthavnen, eller ikke!
Nogle ville måske forvente en særlig service eller andet ombord på flyet, men også der blev man skuffet.
Primera Air er et lavprisselvskab ja, men et dårligt et af slagsen.

I have read a few other reviews and it looks like if the plane actually takes off then you're probably okay. But if you have to deal with Primera Air when they mess up then it is going to be a terrible experience.

I am going to make a very long story short. We began our journey and had a mechanical issue so we had to return to the airport. After hours in the airport we were emailed that the flight was cancelled. We were told we would be refunded for the original flight and reimbursed for new tickets to our destination. Keep in mind this meant that we needed to purchase same day tickets from New York to London which was around $3,500.

The refund did come within a week. However I still haven't received the reimbursement. The flight was almost 2 months ago and I email pretty much every day asking for the reimbursement. I have been told it has been sent to the accounting department but I have no way of contacting them. The customer service is absolutely HORRIBLE. I get the same responses and don't actually get any answers.

I would rather spend the extra money to fly in comfort and know if something goes wrong, I won't be dealing with a company that obviously doesn't care keeping their customers. The whole ordeal has been my #1 worst travel experience.

Definitely the first and last time I will try Primera Air.

After reading reviews of this airline I was very worried about a flight from London to Toronto I had booked. However the flight was absolutely fine and there was no problems whatsoever, we even arrived 30 minutes early into Toronto. Yes you have to check in at the airport but if you arrive to the airport early it takes 10 minutes max. It's an economy airline so if you go in with greater expectations of course your going to be disappointed. Would fly with them again.

This is without a doubt the worst company i've dealt with. There are a string of issues i faced when making a booking:-

1) Return flight was cancelled 3 days before outgoing flight. Was redirected to a different airport 100 miles away from original destination.
2) Return flight was delayed by 9 hours, no food vouchers issued, no hotel accomodation. Nothing.
3) The only means of contacting them is by email, their quoted SLA is 30 working days but in reality its more like 90 days. The operatives on the phone line cannot do anything and the call times are around 2-3 hours.

To finish this review off they almost certainly don't have the cashflow to payout everyone's compensation claims/refunds and so are stalling, dodging, not answering calls and doing everything in their powers to avoid paying out legitimate claims. Do not ever use this company.

Alt er godt lige indtil man oplever at ens fly bliver forsinket, så stopper al kommunikation med flyselvskabet. Vi oplevede 18 timers forsinkelse i marts 2018, og har endnu ikke fået vores penge.

worst company ever. They cancelled my flight and I didn'T receive any notification. After going to the airport for nothing, They were unabled to put me on an other flight. I had to call them but They never answered ( I waited 40 minutes) and never answered my messages I had to book another flight, and I am not even sure that They Will give my money back ( not even talking about compensation-simply the money I spent on the flight) since I can'T reach them. don' waist your time and nerves, don'T even think about flying with them!

Never book a flight with Primera Air.
Our flight was delayed for 24 hours and compensation from Primera Air was promised in a looong number of e-mails for a period of 12 months.
Later, the emails changed to offer vouchers with limitation of use instead of money.
Their strategy is to delay the communication until it is no longer possible for you to use the european consumers agency.
This behavior has affected many more than us so beware!

Worst airline ever.

Flight cancelled before boarding. Forced to buy tickets on another airline. Promised 3.000 euro reimburse. 3 months so far, nobody answe emails. Unbelievable.

Netop hjemvendt fra rejse til Mallorca. Ganske lidt forsinket ud (Som piloten indhentede i luften, så vi landede før tid) og lidt mere hjem. Dette forventeligt i årets travleste rejseuger, så vi tog det med et smil. Mødte søde, behjælpelige og smilende stewardesser (Danske). Kom til at sidde samlet, som vi har blevet lovet (Vi var 8 pers. - både børn og voksne), selvom vi ikke havde bestilt fast sædevalg. Både kaptajn og styrmand var meget informative og fortalte alt lige fra vejrforhold, flyveturen, hvad vi fløj over osv. Alt i alt intet at klage over. Super god rejse og rejser gerne med dem igen.

Fin rejse, billigt og uden problemer. Vil klart flyve med samme selskab igen.

Our flight was delayed by 16 hours from BHX to AGP due to a technical fault the day before where they had to get a new plane and gave passengers from the previous cancelled flight the seats on ours. They did not tell us there would be any spaces (though we later found out there were and we could have transferred back onto our original flight), or that even that they had known about the delay the day before as we had in no way been informed. When we called there were delays on the line, though thankfully, we managed to get through and found out we were due full compensation. They have yet to pay but have responded within the time they said they would and have said they will provide it, hence the 2 stars rather than one. Return flight was only delayed by 10 minutes as is standard with most airlines, but I can safely say I will not be flying with them again. Fly with RyanAir instead if you want cheap, reliable flights.

Fløj hjem fra Malaga til København. Ingen problemer, fløj til tiden og god service. Og endda fint med benplads i kabinen 👍