Primera Air 

I flew on flight 23 from Paris to Boston on 9/1/18. I was not feeling well, and getting dehydrated. The stewards knew I was in the bathroom at least every hour if not more.
I asked for water and a soft drink, I did not have a credit card, only cash, in euros and American money, but they would not let me have a drink because they only took credit cards. I finally begged for a cup of tea which they gave me for free. That is the only beverage that I had for 8 hrs. When I asked again, please can I have water, they said no.
Shame on this airline for not helping someone who clearly was sick. I will never fly with them again. Horrible.

You don't expect much from a budget airline but primeraair take budget to the next level into being just awful when it comes to customer service. A query that they themselves quoted to be resolved in 4 weeks is still unresolved after 12 weeks. Their staff are rude and honestly look like they would rather clean toilets than be on the plane.

Primeraair are cheap so understandable why some may opt for them, but beware that their staff are not happy you are flying with them and their customer service just do not care at all about any inquiries you might make.

Stranded in London while trying to return home to Canada after a sudden, unaccounted for cancellation right before boarding.

In the aftermath, Primera representatives instructed us to book new flights with another airline to get home and that we'd be reimbursed; 11 weeks later, at the writing of this, they are ignoring my request for a refund and many other travelers are in the same position. It is getting shocking that they are allowed to continue operating their business. Avoid at all costs.

This airline is a complete joke and should have there operators license taken away, I had a 36 hour delay with little to no communication about what was happening. As for getting compensation that I am entitled to I have sent loads of emails to which I have had no response and it is impossible to get them on the phone!!!!

Changed a flight time with less than 24 hours notice. Had a text to say check in was still at the same time.

Called their customer service line and spent and hour and 10 minutes on hold!!!! To be told that we were fine to check in later, and check in would close at 12:50 for the new departure time.

Arrived at the airport to the check in desks closed and several other families a little lost also.

No reps from the airline, no ground support staff, the airport staff had no idea what to do or what to suggest.

Finally after pressuring check in Staff from another flight they opened and checked us in.

They obviously don't have enough aircraft to cover all of their flights, and then it brings me to their aircraft. Narrow seats, cramped and dated.

Will certainly not be considering them again.

Primera air continue to break EU Law by not giving customers their money back for cancelled flights! I've sent thousands of emails to multiple email address as this company owes me thousands of pounds for a cancelled flight. No one is responding and I still do not have my money after months of chasing. AVOID THEM AT ALL COSTS!

I booked the flight PF42 long time ago from stansted to newark directly , the flight is for tomorrow. less than 24 hour before flying I received a message that there will be operational reasons and they will stop in KEF and arrive EWR 4 hours later . I tried to call for hours with no reply !
I will never book again with this company , I feel this company will go bankrupt soon for the customer service they provide

29 timers svartid på deres chatfunktion, hvor lovningen var maks 4 timer? Arrrh, det holder altså ikke.

Flight is fine honestly as long as it takes off... We had a cancelled flight out from Newark to London and was told through email we would get compensation of 150euro each night for hotel that we needed to extend our stay. We sent all the receipts afterwards and was told by Primera we would expect our compensation through within 4 weeks.

12 weeks later and we are still waiting. I have emailed numerous times for an update on when we would get reimbursement but only get automated replies with no real update on when it will come through. At this rate it seems I will never get my money back since there is literally no other way to contact them other than email. It seems a lot of other people are having the same issue based on the reviews here.

I've had similar issues with other airlines regarding cancelled flights (which was way more in terms of the compensation amount owed) and all were able to get us reimbursed within a reasonable amount of time (Thanks Eurowings!).

The customer service for this airline is awful. We're always looking for low cost option flights from London to NYC as it's a route we take often. We were excited when it launched, but unfortunately we will never fly this route or airline again as the customer service is non-existent. Please sort yourself out!

Absolutely disgusting service. Would never use again.

Me and some friends had our flight delayed by around 15 hours and where promised compensation of €400 (or a primera air voucher for €450)….. this was back in May and we have still yet to receive and compensation. Their customer service lines do not get you anywhere and typically just ring out. They have no UK contact you can speak with and everything on their social media pages lead me to think they just don’t pay out the compensation.

Steer clear!

Do not fall for this airline.

To give you some context, I am not one for negativity. I am understanding of challenging circumstances during travel, and believe in making light of the worst situations. But as a frequent flier, I can tell you one thing: this airline single handedly provided the worst travel experience of my life, and showed me just how incompetent and misleading up a company can be.

Here is a full recount of my experience flying out of Stansted Airport in London with Primera Air:

After a long layover in Stansted, I made it to my gate with plenty of time to spare. When they started boarding, I got on the plane, put my things under my seat, and went to sleep. I awoke a half hour later to find that we did not take off, and in fact, they were having everyone get off the plane. The reason was not stated.

Fast forward three hours later - stranded at the airport, waiting for some explanation, we learned that a part was missing in this old airplane we were about to board. They were reaching out to all the airports in London to see if that part could be delivered. They did not know how long it would take, but it could very well be later this evening that they would procure this part and ensure take off (this is what they told us).

At this point, my one hour of free airport WiFi had long expired. I was using my kindle to communicate with my family and colleagues at work. I am a fellow physician and had a night shift to get back to, which needless to say I did not make it back in time for. But that was the least of my problems.

Fast forward another hour - there was still no update. No food. No WiFi. Finally, Primera Air thinks to give us $10 vouchers for meals, which of course, we have to trek to the other side of this big airport to cash in. Not to mention the line to actually get a meal voucher is wrapping around three times over with hungry, tired, miserable travelers who had been stranded at the airport for six hours at that point. AND, they didn’t do anything to get us more Wifi time.

All the while they tell us: if you leave, and we take off, the cost of the flight won’t be reimbursed. So where did that leave us? No choice but to wait. Stranded at this airport endlessly for updates when we all had lives and work and people to get home to.

A flight that was supposed to leave at 6 pm did not show any evidence of going anywhere seven hours later. I found a group of four other travelers in an equally distressed state as myself, and we collectively decided to book another flight through Norwegian airlines to New York out of Gatwick airport for $650.

I payed $180 dollars out of my own pocket to Uber us four stranded travelers to Gatwick at 2am. We booked a hotel near the airport where we got two hours of sleep before the flight out of Gatwick the next morning, which thankfully was on time, safe, and competent.

It gets better - Primera Air eventually canceled the flight that night, and promised a baseline $690 euro reimbursement in addition to other travel expenses incurred during this nightmare experience. Thank goodness we booked another flight out, because that Primera Air flight to New York did not take off for over 24 hours after the scheduled time - I would have missed much more than a night of work if I had been relying on this airline for anything.

After I arrived back to the US, I sent them all my receipts and credit card statements, and they informed me that they sent all my information to accounting to reimburse me for all my trouble. I was appreciative at the time and thought they were at least doing the best they could with a bad situation and angry customers. I waited patiently.

Three months later - a multitude of follow-up email messages later that were ignored in full, four phone conversations later taking to several useless customer service representatives who stated with annoyance that they would “leave a written message” for the claims department as they didn’t have a direct line to call regarding my lack of reimbursement - I have not received any of the reimbursement that they promised me on May 14th, 2018.

Again, DO NOT fall for this airlines. In my experience, they lure customers with fake low prices, cause them a miserable experience, and make promises that they do not follow through on.

Dear Primera Air,
Please do not ignore customers you majorly inconvenienced after you promised them a reimbursement. Please do not continue to disrespect and disregard customers under the false pretense of cheap prices, knowing your incompetence will cost them a hell of a lot more than booking with a reliable company.

I’ll accept the 1330 Euros you promised me any day now.

Brug aldrig Primera air

Det er nu et år siden vi rejste hjem fra Portugal med Primera air. Flyet var 11 timer forsinket. I informationen vedr. dette var total mangelfuld og deres langsomme handlen den dag var under al kritik. Vi ventede 4-5 timer i lufthavnen på at blive kørt til et hotel. De havde vidst flyet var aflyst yderligere 5 timer forinden dette.
Den kompensation vi har krav på, gider de her er år senere stadig ikke udbetale. De leder én i cirkler og gør der besværligt i det håb at man opgiver..

På en ferierejse til Costa del Sol/Malaga købt ved Bravo Tours i efteråret 2017(24-09 - 01-10) fløj vi med Primera Air. Turen til Malaga var næsten med planmæssig afgang fra Billund, men da vi skulle hjem efter en uge, fik vi i bussen på vej til lufthavnen af guiden at vide, at afgangen kl. 21.25 var forsinket.
I lufthavnen blev forsinkelsen oplyst til at vare til næste dag. Der blev rekvireret busser, som kørte os til et hotel, hvor vi fik aftensmad og besked om, at vi blev afhentet kl. 5.00 og med fly-afgang kl.6.35. Altså 9 timers forsinkelse. Guiden fra Bravo Tours oplyste, at vi ved henvendelse til Bravo Tours kunne få refunderet ekstra udgifter til forlænget parkering i Billund, evt. forlænget hunde-katte pension, samt to korte telefonopkald, - alt mod fremsendelse af dokumentation. Dette var også gældende ved evt. tabt arbejdsfortjeneste. Derimod intet om de lovmæssige krav om erstatning fra Primera Air. Efter hjemkomst har vi overladt sagen til firmaet Flyforsinkelse.dk, der har orienteret os om, at henvendelsen til Primera Air ikke har givet resultat, og de derfor har overladt sagen til deres advokat med henblik på at stævne flyselskabet.
Vi var 4 personer, der rejste sammen, og vi forstår ikke, at Bravo Tours anvender Primera Air, der ifølge medierne har en lang række klagesager over forsinkelser, hvor de afviser at overholde de internationale regler, der er vedr. kompensation ved flyforsinkelser.
Vi har tidligere oplevet forsinkelser med Primera Air, men ikke i ovennævnte størrelse.

This is the most disgusting airline existing on this planet. I had been due on a flight to Malaga back in May 2018 and encountered a 23 hours delay. Since then I have been trying to make a claim for compensation to which I am rightfully entitled to without any luck. Their customer claims line ignores pretty much any kind of communication made to them, the ignorance is just beyond me. Instead of trying to resolve issues and tame their already bad reputation preceding the Airline, they choose to widen the gap of dissatisfaction. Because Primera Air chooses not to communicate with Passengers and rather close their eyes and ears to ongoing issues, I have now gotten in contact with the Passenger Civil Aviation Authority for a further resolution and hoping to get a result through an official Authority.

Had a scheduled flight from Paris to Boston last month (July 2018) that was canceled 6 hours before departure. When we were initially notified via email, we came to realize that the only communication available was via email (no phone number was listed on the website or in the email). We responded immediately to this email and never received a response. In the email sent by Primeria that informed us of our canceled flight, we were given the option to book on our own through another airline and told that they would reimburse us 1500 € per passenger. While still exploring our options to try to get home we found that the only way to directly correspond with the airline was to go to the airport. When we got there, they provided no assistance rebooking with another airline and told us that the soonest that they could offer a flight back to the United States was at minimum, two days later. We could not extend our trip an unexpected two full days in the middle of the week, so given the limited options, we had to book very expensive tickets with another airline. Now that we are in the process of trying to get reimbursed Primeria Air is now telling us that they will only give us 600€ each. Responses have been slow and only will communicate with us via email. They left us in a difficult situation with very few options. Horrible experience overall. Very disappointed with the lack of costumer care and communication.

Vi har nu i over et år forsøgt at få udbetalt kompensation, som vi har selskabets ord for, at vi er berettiget til. De undskylder med, at det tager tid i bogholderiet, men den undskyldning holder vist ikke længere. Jeg er forarget over, at danske rejsebureauer fortsat bruger flyselskabet til charterrejser.

We were late getting to the gate but the rude clerks wouldn't even attempt to help us. They told us to call the airline but the line was always busy. I sent e mails and a text. I have never received a response. Their customer service is terrible. I would never book a flight with them.

Havde en god tur med Primera Air til Kreta, flink personale fint fly, fløj til tiden absolut ikke noget at komme efter.

Worst customer experience ever. Flight was cancelled and it cost us £5k to get home.
Numerous emails sent and no refund as yet.
Impossible to speak to anyone, no replies to emails, delaying tactics.
The worst.

Do not use.....ever

Worst ever to pay back. Court next. Soon 2 years waiting. How can they be allowed to run a business