I have had nothing but trouble with this site. I placed an ad but can’t get into messages sent to me or even remove my own advert. Hopeless 😩 Since placing this review I have tried to contact the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Allows placing ads but the site has no reach and they leave pending ads unapproved indefinitely. I have two that have been sitting there for a week pending for no reason. They don't even respond to cu... Mehr ansehen
Unternehmen hat geantwortet
Cancelled subscription, ads never go live after weeks of waiting and they do not respond to messages for help regarding this. They will reply saying they've sent a request for further info via trust p... Mehr ansehen
Unternehmen hat geantwortet
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- www.preloved.co.uk
2.5
Mangelhaft
1640 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Awful, awful website
Awful, awful website. Search results interspersed with holiday homes for sale, bombarded with adverts and hardly able to see listings due to constant pop up ads. Will stick to ebay or gumtree in future. Dreadful.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Hazel,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you.
Can you please respond to the message that has now been sent to you via your TrustPilot account?
Kind Regards
Kayleigh
Regularly unable to access secure page…
Regularly unable to access secure page to log in to my account. Last week Preloved advised on problem and has been ok until this morning! This problem is reoccurring to often..!
After having my account temporarily upgraded the problem has disappeared. I will report back when the upgrade ends .
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Had a general inquiry via email
Had a general inquiry via email, it was dealt with promptly and satisfactory.
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
It was just great and Katie was very helpful in getting my problem solved
It was just great and Katie was very helpful in getting my problem solved.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Very prompt reply to my email from…
Very prompt reply to my email from Katie and promise of refund for the unwanted account. Thank you
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Very quick response and dealing with my…
Very quick response and dealing with my problem
Very efficient service and helpful
Explain very well and easy instruction (Even for a oldie like my wife)
30. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt and helpful assistance with an…
Prompt and helpful assistance with an advert from Sally. Well done.
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Katie really helped
I’ve been a member for a while now . It’s a great way of finding things and selling especially because I don’t use any other well known sites.
I was having problems to login and none of the FAQs fitted what I was after.
I emailed customer service and received an answer the next day helping me . I followed the instructions yippee all sorted.
I’d just like to say massive thanks to Katie for her help
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a problem with my add contacted…
Had a problem with my add contacted preloved bk and had great help fast and promptly by a member of staff called sally she been great help and amended the problem
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Problem solved straight away
I sent a general enquiry about why my advert were still in review, Sally contacted me and dealt with my issue swiftly and professionally. She was extremely helpful and answered my enquiry straight away.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Help when needed
There was an error in automatically renewing the subscription. The immediate help was amazing from Holly and a refund offered straight away.
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Don’t buy pets here
The seller that I bought a puppy from told us an absolute pack of lies. As there is no review process, I would caution anyone looking to buy a pet never to use this site. It’s a charlatan's paradise.
31. März 2024
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hi Catherine,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
In order for us to resolve your query, please contact us via the link below:
www.preloved.co.uk/contact
We will be happy to assist you further with your issue.
Kind Regards,
Stephen
Contact Support was excellent.
Contact Support was excellent.
I had an issue with my log-in. FAQs didn’t help and had to contact their support team. Sally replied back straight away with advice and again when I contacted her back.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
There are things that are slow…ads going live!
There are things that are slow at Preloved ie: time it takes for ads to go live from new and changes to text in ads you wish to up date.
However my experience of service from a lady called 'Holly', has always been really good and if l were ever to go back in to business(heaven forbid at my age) l would like to have her on my team. Thank you Holly.
What more can l say other than the property pages are not seeing the same amounts of ads as some 6+ years ago. However, this is not a fault of Preloved, it is how the market changed over the years due to covid, Rus/UA war and other economic situations.
Hope this is helpful to you.
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Brilliant Customer Service
Katie provided brilliant customer service - prompt, clear and very helpful. Will be back on touch in the future if needed and can highly recommend pre-loved.uk and its customer service. Thank you again, Katie
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Great customer help
I didn't realise I still had a subscription. I asked them to refund me as I don't use the website. They did so straight away. Excellent customer service. I was very surprised after lots of negative experiences with other online businesses recently.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great company
Highly recommended really easy to use and great customer services I had one enquiry and sally from customer services helped me with it with fast responses to put my mind at ease
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally was really helpful
Sally was really helpful, she made my advert life after I messaged her that i uploaded the most recent photos on the ad, very friendly team x
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally in customer service has been…
Sally in customer service has been great today. Pleasantly polite and helpful
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.