I have had nothing but trouble with this site. I placed an ad but can’t get into messages sent to me or even remove my own advert. Hopeless 😩 Since placing this review I have tried to contact the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Allows placing ads but the site has no reach and they leave pending ads unapproved indefinitely. I have two that have been sitting there for a week pending for no reason. They don't even respond to cu... Mehr ansehen
Unternehmen hat geantwortet
Cancelled subscription, ads never go live after weeks of waiting and they do not respond to messages for help regarding this. They will reply saying they've sent a request for further info via trust p... Mehr ansehen
Unternehmen hat geantwortet
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- www.preloved.co.uk
2.5
Mangelhaft
1640 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Friendly, speedy and efficient.
Sally resolved my membership query very quickly and I’m happy with the efficient service I received from Preloved. Thank you!
Frances
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Katie!
Katie was very helpful at answering my queries on why some of my adverts were declined, very friendly and swift
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
I am writing to express my sincere…
I am writing to express my sincere thanks for your prompt assistance with my recent advertising issue.
I had previously experienced a problem where my ad was not showing as live on the platform. I sent an email regarding this, and I was very impressed by the speed of your reply.
Thanks to the quick action and help, particularly from Megan, my ad is now live. I truly appreciate the excellent support I received.
Thank you again for your efficiency and assistance!
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Great site
I didn’t find what I wanted but the site was easy to understand and navigate. Holly was really good at sorting out my problem when I wanted to cancel my membership due to financial reasons. I would join again in the future.
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Responsive service
I needed to change my login email address, and Katie was quick to respond and gave great customer service.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Power crazy vindictive policing by admin
Suddenly being blocked from replying to sellers by power crazy admin who keep sending my messages to the 'messages not sent' folder when I haven't breached any of the terms of use, the acceptable use policy, or the listing guidelines.
Tried to sort it out by email but now the admin refuse to reply to me and they just keep blocking my messages.
I had been a paying member for 19 years and this vindictive behaviour has only just started.
Absolutely disgusted with this behaviour.
Have asked to make a formal complaint about it but they have refused to reply.
Would advise everyone not to use preloved because the admin team are evidently discriminating against certain members and arbitrarily applying 'rules' that are not stated in the terms of use, the acceptable use policy, or the listing guidelines.
ETA: This has not been 'handled' by your customer service team, they have refused to reply to me and have refused to tell me which parts of the terms of use, acceptable use policy, or listing guidelines I have breached.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Melindray,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Kayleigh
Holly at Preloved solved my issue…
Holly at Preloved solved my issue quickly and efficiently, great platform to buy and sell.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Good customer service
There was a glitch in the system that was causing problems with my account. Holly was very quick to rectify this, and very helpful. Thanks very much.
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Sally is a superstar
Sally is a superstar, I couldn’t log in and got frustrated, I got a very quick email back from Sally and issues resolved before I could try to log in again.
Nice that staff from a site reply so quickly and friendly. 5* services .
Thanks sallllyyy
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Kelly,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Excellent service easy to use
Excellent service easy to use
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Sam,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Prompt reply by Sally to an enquiry
Prompt reply by Sally to an enquiry
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Derek,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Thanks Holly!
The helper at Customer Services was very helpful, also very quick to respond and solve my issue for me. Very easy process, thank you Holly!
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Charli,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Holly who will be so pleased to read your kind feedback.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Katie who I coresponded with to…
Katie who I coresponded with to resolved a problem I had. She was very fast and efficiently. Emails was replied to with great speed.
Thanks again great advatising site.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
I had a small problem adding photos to my advert
I had a small problem adding photos to my ad. I contacted Katie from the support department and thanks to her help everything became very easy. Katie advised me very politely what I could check and how to improve so that my ad would work fully. Everything else was very easy. Thank you for your help Katie. I recommend the service to all those who want to post an ad.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Bigjack,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great service
Great service, Katie was very helpful and sorted my problem out.
Thanks
Lisa Bramley
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Great site
Great site.
Very good customer service, Holly helped me with a query really quickly and efficiently.
I'll definitely use this site again.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Katie was extremely quick in reviewing…
Katie was extremely quick in reviewing my advert. Knew what she was talking about and recommended a resolution immediately. This resulted in my advert going up live on website super fast. Great result
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Brilliant site and customer service
Fantastic site to advertise whatever you need. My initial advert was rejected due to my own error, but Katie explained the process to me, explained what I needed to add, and had my advert up and running in no time at all. Thank you! X
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Had great experience with preloved and…
Had great experience with preloved and customer service is fantastic got my issue resolved straightaway - really.much appreciated
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Quick response to my request
Quick response to my request, from Sally.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.